I was wondering why free services cost an extra $30 and if this is a mistake somehow with your system how do I resolve it...My girlfriend has activity occurring on her phone that she says is not her and I was told originally by support since there were out of country charges that I may need to use these safe guards which I feel needs to be done until we figure out what is happening! The last time it came from out of the country and was almost charged an excessive amount for call that was never received or sent.
Oh my! We always want your bill charges to be accurate. Let's get this figured out. What services or safeguards were you adding to the account? What plan are you currently on now? What activity is occuring on your girlfriends line?
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it does not matter what services I added what occurs I believe is that my
plan changes for some reason and then compiles the change in the plan and
causes increase and the cost. I sorta noticed this when I went back on and
tried to do it again. I have been dealing with another issue on my account
so I sort of put this one on the back burner but I needed to be functional
because part of my other issue is due to these rogue cause we've been
getting life you're trying to add unnecessary charges to my phone account
which is a completely separate issue.
On May 28, 2014 5:26 AM, "Verizon Wireless Customer Support" <
Thanks Vernvision. We are happy to review these concerns in further detail. Please be assured we do not make changes to your account or plan without your authorization. Please follow and DM us.
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