Irritated with Family Base

So, I have Family base, and am the ACCOUNT HOLDER / PARENT on the plan.....  TI see nothing in the settings on Data restrictions, for myself, AND have them disabled for the other device on the plan..... so WHY am I getting messages that MY data usage is at 75.....???  Its am UNLIMITED plan... AND I AM THE PARENT!

All I can say is..... [removed]

Profanity removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

Labels (1)
Re: Irritated with Family Base
Community Leader
Community Leader

Could you have used 75% of your hotspot data?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Irritated with Family Base
Customer Service Rep




Help is here! FamilyBase is supposed to help you, not make you irritated. I’m sorry that there may be issues going on with this feature. I was unclear on what you were trying to describe in your post. Not to worry, I will help get the FamilyBase troubles taken care of. Ann154, has brought up a good question. Was the alert about using your hotspot portion of your unlimited plan? I’m sending you a Private Message so that I can provide you with the personalized assistance that is needed. Please respond back to me in the Private Message to continue.


Anne154, Thank you for asking this key question!




Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!"