hello my son's phone, an 11 pro, purchased from Verizon has just started allowing calls, text and facetime from numbers not on his trusted list. my phone a 12pro, was purchased from verizon, so we both have verizon purchased phones. I also tested turning off the wifi, but the calls can still come through. i test a different number not on his trusted list and this test DID NOT go through so I don't understand why it is blocking some and not all.
Hello toibates! I'm sorry to read that you're having trouble with the Smart Family service. We'd love to help in any way we can. Please meet us in a private note, so that we can better assist you. ~Aaron