Latest update issues
Margie1017
Newbie

How do I view documents that I download? Since the most recent update, the doc will download, but I can't open anything. Help please!

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Re: Latest update issues
vzw_customer_support
Customer Service Rep

We're sorry to read about your issue with downloading items. What device are you on? Do you get any error when trying to open the file after it has downloaded? ~Peter

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Re: Latest update issues
Margie1017
Newbie

Galaxy S22.

No errors are received. The document shows as downloaded and I can find them in the downloads folder. However I'm not able to open from there either.

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Re: Latest update issues
vzw_customer_support
Customer Service Rep

Thanks for those details. As far as the update, is this the most recent software version that was released last month? What type of files are you trying to open? 

-Lauren

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Re: Latest update issues
vzw_customer_support
Customer Service Rep

Hello Margie1017. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

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Re: Latest update issues
Margie1017
Newbie

Yes the most recent update. Primary files that i'm trying to download and open are PDF.

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Re: Latest update issues
vzw_customer_support
Customer Service Rep

Thank you for the information. Have you tried downloading an app that's able to open PDF files? We can't recommend a specific app, but there's a few in the Play Store that you might want to try. We're sure this'll take care of concern and allow you to open your documents.

~Jesse

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Re: Latest update issues
Margie1017
Newbie

Why should I have to download an app when I didn't need to prior to the recent update? Very frustrating. 

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Re: Latest update issues
vzw_customer_support
Customer Service Rep

Samsung is in charge of the updates for this device so we have no control over what is changed or modified with the update. I would contact Samsung support to find out if they recommend an app to help you with this concern. ~Peter

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