New issues since latest update

[Winkdawg1]

Since the latest update I’ve noticed several issues.

I keep getting a message for one of my kids saying “one or more permissions are disabled” on his phone,  yet I’m able to see his app and web activity and driving score just fine. I checked his phone and everything appeared to be in order as far as permissions go. 

 I have the opposite issue with another child. The app doesn’t show any activity for him, but the app says all permissions are enabled and things are working fine. I know he’s using the phone because his activity shows up in Screen Time. 

Lastly, I was alerted that objectionable content was accessed (over 100 times in a single day). Not sure how this happened because every category he accessed was supposed to be blocked. What’s the point of this app if it allows access to objectionable content and only alerts you AFTER the fact??

[1SickTSI]

Pretty much same thing here, everything has worked perfect until Verizon decided to update there app. Now nothing works. I get text messages constantly saying my daughter's phone is not paired and working properly. I then delete everything, install everything, add her and it shows paired but I cannot set schedules. The minute I click to make schedules active it instantly blocks her phone and cannot be used but shows paired. Then every day I get the same message that says child's phone not paired and not working properly. 

[vzw_customer_support]

Hello, Winkdawg1, I'm sorry to hear you've been running into an issue since a recent update. Can you please let me know what was updated before this started? Are you running into an issue with the website or an app?

-Lauren

[vzw_customer_support]

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

[Winkdawg1]

It's since the newly redesigned app went live about a week ago.