When I came to vzw I had one child plan. Smart Family was working to track my son without the companion app as well as all the other lines on the account. When I upgraded that line I no longer had access to smart family. I decided to buy the 9.99 plan. Now when I log into the SF IOS app just my line shows.. Agents have not been able to figure this out. I re-installed the app as well.
We are sorry to hear that the service is not working for you. With regard to using the application do you also have the companion application downloaded on the child line?
Yes I am far beyond these basic questions. Uninstall / reinstall and everything else. 4 different agents How can I get connected to your specialist team.
Gave it a break for almost a year and still cant use smart family. None of the lines show up in my Smart Family Parent app. Tried on multiple devices. All I get asked is if I have installed the companion app, about 50 times now. Frustrating nobody will listen.
We definitely want you to be able to use your Smart Family app. Have you reached out to us to have a ticket submitted for the issue, or have you tried reporting the issue from the Smart Family app itself? Reporting the issue through the app, will send the issue to the app developers who can take a closer look. *Alfredo
Still not resolved. Many tickets and many failed promises from Verizon support. Please see my feedback in this post fwith same problem.
Hello, ov10mech. Let's continue finding a resolution to the issue you are having with Smart Family. We have sent you a Private Note to begin. *Cassie
We'll get this figured out! I just sent you another Private Message. Additionally, we can also assist via Facebook or Twitter @VZWSupport. -Yani