Parental controls
erika729
Enthusiast - Level 1

My mom uses the verizon parental controls and when i use the apps it tells me im "offline". For example, when i used spotify it told me i was offline, i thought uninstalling it would fix it but now i cant even log in. it always tells me to "connect to the internet", please fix this.

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Re: Parental controls
vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with some apps. Do you know if your mom is restricting your access to the internet/some apps using parental controls?

~Jesse

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Re: Parental controls
Hapsap
Enthusiast - Level 1

I am not the original poster but am experiencing this “offline” error with our child’s phone and Spotify.  I specifically have Spotify marked as Allowed in the content filter.  I can log in on parent phone but not with child phone (web browser or app of Spotify).  Uninstalled and restarted phone.  Reinstalled app with no change. 

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Re: Parental controls
vzw_customer_support
Customer Service Rep

 

Hello Hapsap. We want your device to work flawlessly. Let's look into this together. We will send you a private note. -Joe

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Re: Parental controls
Acstyxx
Newbie

Was this ever resolved?  My fiancé’s son is having the same issue.

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