I just bought my daughter's first phone. I am trying to pair it with my phone through the smart family app on my phone and companion app on her phone. However, when I try to send a text to my daughter's phone, it states "you were unable to receive a text message due to a device restriction or insufficient funds." There is no apparent restriction that I can find that is causing this error message.
To clarify, I can send text messages from my phone to hers. It is the pairing text that will not successfully show up on her phone.
eieiodin,
I want to make sure that we get your daughter's Smart Family service up and running! I'd like to dive deeper, and see how we can help resolve this. Please reply to my Direct Message, so we can assist with your concerns in more detail.
MichelleH_VZW
I am having the exact same problem setting up a new phone: I am trying to pair it with my phone through the smart family app on my phone and companion app on her phone. However, when I try to send a text to my daughter's phone, it states "you were unable to receive a text message due to a device restriction or insufficient funds." There is no apparent restriction that I can find that is causing this error message. Can you send info on how to solve this problem?
Thanks for checking in, etsoda7.
We see you've copied eieiodin's initial message. Have you also manually confirmed there are no message restrictions on your daughters line through Smart Family or otherwise? EricW_VZW
Same issue. Whenever I send the pairing text a message pops up on his device that says
"You were unable to receive a text message due to a device restriction or insufficient funds."
He is on a Just Kids line of service so I'm wondering since the plan only allows calls and messages from approved numbers if there is a conflict between the text to pair and his plan.
If anyone was able to get this resolved I'd appreciate some assistance. Been trying to figure this out on his phone the last 3 days, unsuccessfully.
Hello! My son's phone needed to be fixed/paired but the text would not come through. I've now removed his phone in an effort to get it to reconnect and the text is just not coming through. He receives other texts
Hi! We appreciate your prior efforts in working with us and I'm happy to help. To confirm, are you receiving any error messages? -Lorenzo
I am having the same problem where my child's phone does not receive a text invitation. No error messages. I have an iPhone 12 and he has an iPhone 11. He is able to receive other texts.
Help has arrived! Have you been able to set up the Parent device? Can you share the steps you take to add the Child device?
-Gina
Same issue. Child's phone doesn't receive text from verizon to link. How can we get this fixed? I have been paying for the service for a month and cannot get it fixed.
We're disappointed to learn you haven't been able to use the Verizon Smart Family, Jbyrne879. We'd like to take a closer look into what's going on and ensure there is a resolution, so you can start using the feature. Please tell us more about what's going on. What steps have you taken so far? -Danielle
I am having the exact same problem.
Kj_19,
I'm definitely sorry to hear you're having trouble getting Smart Family working. That's a big deal and we want to make sure you can fully manage your service. I've sent you a private message. Please reply when possible so we can get more details and fully assist you.
AndrewT_VZW
I'm having the exact same problem. Just got a replacement phone and tried pairing the app, but the activation text is getting blocked on my daughter's phone.
The SmartFamily is a great feature. If you do have the child line on the Just Kids plan, please verify that your number is listed as a trusted contact in the settings on the parent line. MatthewG_VZW
I am having the same issue. Apparently many people are experiencing the same issue and you still didn't fix it. I made this phone number just a few hours ago. I wasted so much money. Can you cancel this new phone number so that I am basically not robbed?
We will do everything we can to help regarding the Smart Family feature. A private message has been sent to assist you further.
I am having the same problem! Nothing I've tried has worked...very frustrating!
This is not the type of experience we want you to have with the Smart Family feature, AJR5. Allow us to gather more information to be on the same page. What happens when you attempt to pair the devices? Is this the first time that you are trying to set up Smart Family on your devices?
VictorC_VZW
I'm having the same issue where I don't receive the text to activate. Seems like you should fix a service that doesn't work and you're charging customers for it.
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