Smart Family error UserID or Password Incorrect
killja66
Newbie

When trying to log into Smart Family I receive an error that the user ID and/or password are not correct. I was in the app earlier today and have not been able to get in since. I am logged into Verizon right on my computer. Please help, this is creating an issue as I need to add a new phone to the app.

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vzw_customer_support
Customer Service Rep

Hi, I know first hand just how sensative ID's and passwords can be. Are you still having this problem? What happens if you try to reset your credentials? 

-Melissa

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