Smart Family just says Account Creation in progress
jedoug
Enthusiast - Level 1

Smart Family app lets me log in and then says Account Creation in progress.  This has been going on for 3 months.

I went to a Verizon store and waiting for 70 minutes to talk to someone and no one at the store could figure out why. They told me to use Google Family Link, which doesn't control phone or messaging.

Verizon should have a way to turn off your kids phone when the parent needs to turn it off.  I should be able to click Suspend Device whenever I want to.

 

6 Replies
vzw_customer_support
Customer Service Rep

We're terribly sorry for the issues you're having with the Smart Family application jedoug. Unfortunately, you can't turn on or off the child's device with Smart Family, but you can manually suspend or resume Internet connectivity on your child's device with the touch of a virtual button. You can get more information here: https://www.verizon.com/support/knowledge-base-213225/#:~:text=You%20can%20manually%20suspend%20or,P....

~Ivone

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Christie0713
Enthusiast - Level 1

I’m having the same issue, how do we fix the “account creation in progress” issue? 

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vzw_customer_support
Customer Service Rep

We want to make sure your Smart Family feature is working properly. Please tell us, is the app up to date? What process are you taking? ~Geo

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Mel0620m
Newbie

Did you ever get it resolved!? I’m having the same issue 

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Mel0620m
Newbie

Same. I am getting so frustrated 

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vzw_customer_support
Customer Service Rep

Hi Mel0620m, that you for letting us know you are having issues creating the account. We wanted to share a resource on How to use Verizon Family that includes Get Started and Troubleshooting. Check this out and if you continue to have issues, please let us know.

https://www.verizon.com/support/how-to-use-verizon-family/

-Deb

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