Smart family

Smart family app is not blocking phone numbers on any line except my line( primary line). It shows that the numbers are there but can still call and recieve calls from the blocked number. I have called 6 times and it's been elevated about 4 levels up from the 1st ones you talk to. Its rediculous that verizon cant fix this. Everyone I tall to really doesnt onow much at all.

Re: Smart family
Customer Service Rep

Mslatchem, it's important to use that your Smart Family service is functioning properly. What is the make and model phones that are having that issue? Do those devices have any type of services on them that already provide a similar service (for example:  Apple Families)? Are there any apps installed that could prevent the restrictions from performing?