Verizon Smart Family blocks Google Photos backup
SOONERIC
Enthusiast - Level 2

Ever since I installed the Smart Family Companion App on my child's phone they have been unable to backup photos to Google Photos.  The Google Photos app always says "Waiting for Wi-Fi" even though their phone is connected to Wi-Fi.

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Re: Verizon Smart Family blocks Google Photos backup
vzw_customer_support
Customer Service Rep

HI SOONERIC! Smart family can block this type of actions, please check your settings to see if you have it on. 

 

>Bella

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Re: Verizon Smart Family blocks Google Photos backup
SOONERIC
Enthusiast - Level 2

I don't see where I can change that setting.  How do I find it?

Thanks!

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Re: Verizon Smart Family blocks Google Photos backup
vzw_customer_support
Customer Service Rep

Thank you so much for contacting us tonight! I'm eager to help, but I want to make sure I understand you correctly. Can you please provide some more details? 

*Ana

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Re: Verizon Smart Family blocks Google Photos backup
SOONERIC
Enthusiast - Level 2

Google photos is supposed to back up to the Google cloud.  In her Google Photos app it says "Waiting for Wi-Fi" even though she is connected to Wi-Fi.  It doesn't matter which network she is connected to, it keeps saying "Waiting for Wi-Fi."  This wasn't a problem before installing the Smart Family Companion App.

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Re: Verizon Smart Family blocks Google Photos backup
vzw_customer_support
Customer Service Rep

Hey there! I'm glad you reached out for help regarding this tonight! Can you make sure that your Google Photos app is up to date and doesn't have anything pending for it through your app store? *Kris