Why can't I add family base companion to a basic phone?
Naavah
Newbie

I just got 2 basic phones for my kids.  They do not need smart phones.  I was told at the Verizon store that I should be able to lock them down remotely if needed.  How can I do that if I get an error saying that the phone model is not supported by the family base companion?  They are using the LG Extravert 2.

Thank you.

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct answers
Re: Why can't I add family base companion to a basic phone?
vzw_customer_support
Customer Service Rep

I apologize for the issues that you are experiencing Naavah! The Extravert 2 is not currently compatible with the Family Base. It is compatible with Family Locator but this does not allow to manage the usage or lock the device. Here is more information: http://www.verizonwireless.com/support/family-locator-legal/

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Why can't I add family base companion to a basic phone?
vzw_customer_support
Customer Service Rep

I apologize for the issues that you are experiencing Naavah! The Extravert 2 is not currently compatible with the Family Base. It is compatible with Family Locator but this does not allow to manage the usage or lock the device. Here is more information: http://www.verizonwireless.com/support/family-locator-legal/

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

0 Likes