Wondering why none of our 5 phones receive Wireless Emergency Alerts - none? This is 3 Samsungs and 2 Iphones and none of them receive alerts? The settings are turned on for all. I also have a T-Mobile Samsung and it just received a flash flood warning but none of our Verizon phones received anything? We are in a potential tornado watch area today and I rely on my Verizon phone across the country so this concerns me. I will say we have a Verizon network extender and am wondering if that is the cause?
At least comcast broadcast the tornado warning we now have - not one alert from Verizon. Pathetic.
And this time we lost Comcast internet and our network extender so we are connected directly to the Verizon cell tower and despite severe flooding warning by the National Weather Service, nothing emergency alert on our Verizon phones. I'm writing this using my T-Mobile phone as a hotspot.
As someone who has been through some severe weather myself recently, I know how important it is to receive emergency alerts. Those alerts are handled by FEMA and the FCC, and the only thing we can do is make sure your phone is set up to receive them.
Here's how to make sure the ZFold4 has the correct settings: https://www.verizon.com/support/knowledge-base-238778/
Also, you can learn more about emergency alerts here: https://www.verizon.com/support/wireless-emergency-alerts-faqs/
-Joseph
This impacts all of our Verizon phone in the household - 2 Zfold4s, 2 Iphone Xs, 1 Note9. None of them receive WEAs and they are all set up properly to receive them.
Thank you for getting back to us. Please see the FAQ's on this in the above link. These messages are not set by a carrier. They are sent by the government. You can learn more in the Faq's. -Joe
I don't think you understand - the gov't sends them out and Verizon is responsible for forwarding them on to the affected areas. In this case, Xfinity and our 2 T-Mobile phones broadcast tornado warnings - take shelter immediately. NOTHING from Verizon on any phone. Same thing happened to us last May in South Dakota where the state park tornado sirens went off, our T-mobile phones alerted us and we went into the storm shelter when a tornado DID touch down and do damage. NOTHING on our Verizon phones. If your network cannot support the basic WEA capabilities, you are risking the safety of your customers. This will get an FTC complaint and a PUC complaint.
We have three Samsung S24 Plus devices one Iphone, and Samsung S24 and none of them during the last series of storms (March 25' tornado oubreak) and NONE, not a single one of the WEA came through despite being in a tornado warning, flash flood, tornado watch, and thunderstorm warnings in the area. It is not specific to a cell tower because when we are 20 miles away, still no alerts. I've confirmed settings on all the phones and it is configured correctly. @vzw_customer_support this is a dangerous situation and something needs to be done to address this.
Hello Jeepbum71. The Emergency Alerts are so important to keep us well informed and safe. Especially with tornadoes that are unpredictable and just the beginning of the season for severe storms. We are sending you a private message so we can check out why you did not receive during this last series of storms. This resource will also assist with troubleshooting: https://www.verizon.com/support/wireless-emergency-alerts-faqs/
-Deb
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