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"Location isn't working properly. Tap this Link to reactivate"
m1j
Enthusiast - Level 1
‎09-02-2021 06:47 AM

Child's phone is an iPhone SE 2020, running latest iOS, location service for Smart Family is turned to Always On. 

And yet, every other day, I receive the message above and in the Smart Family app it reads "Location permissions may be off. Improve accuracy and reactivate alerts."

 

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vzw_customer_support
Customer Service Rep
‎09-04-2021 06:53 AM

We understand how important this is for you, and I'm sorry to hear about your problems. Is the companion app installed on the child's phone? 

-Evelyn

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