smart family not blocking texting
Mike2e77
Enthusiast - Level 1

I have set up restricted usage time online for my daughter's phone and set a list of accepted numbers. During the restricted usage time, my daughter is still able to send and receive messages on her iPhone. This is not acceptable, what is the fix?

Re: smart family not blocking texting
vzw_customer_support
Customer Service Rep

Hi, Mike2e77. We always want to ensure that the restrictions work properly. We are here to help. Just to double check, has the restriction previously worked in the past? 

-Lorenzo

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Re: smart family not blocking texting
Slim331
Enthusiast - Level 1

Hi having the same issue.  Did you find a fix?  

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Re: smart family not blocking texting
vzw_customer_support
Customer Service Rep

Slim331, we definitely want you to have the right expectations in regard to Smart Family and Apple iPhones. Smart Family cannot block iMessages, however Apple iPhones offer the ability to turn off iMessage, so the user can solely use text messages. Which will allow the block feature to happen on standard SMS text messages. 

*Bee

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