RJM822 we want to make sure that Family Locator is working properly for you. Let's look into this issue. What kind of phone do you have? Are you using the Family Locator application? If so, have you tried uninstalling the application and installing it again?
YeseniaV_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!