After the last Samsung update, my Samsung Galaxy Note 4 is SLOW! Slow unlocking, Slow making a call, Slow trying to type while making a text. Anyone else having this issue?
Did you restart? Did you do a factory reset?
So let me get this correct. You're saying 'WIPE' your phone just because the Verizon software update of Samsung's software is causing these issues? WOW! This is exactly why an update should NEVER be mandatory! There should be an option to "REJECT" and stop getting the annoying notification without resorting to update and pray it works. This is sad.
It's a bit of a catch 22. If you don't update your system, but apps and other functions are updating to be compatible with the latest lollipop update, then you'll be left behind and some things may not work correctly. If you do update, then you may still experience the same problems, just for different reasons.
You can just complain about it, or try to do something to solve it; entirely up to you. Either way, we will be here to listen and perhaps respond.
I have observed some of this, although it has not been unbearable for me. Chances are good a part of this has to do with bugs in Samsung's build of Android 5.0.1 that came over from the AOSP code. If Samsung releases Android 5.1 there should be a notable improvement in speed, as after 5.0.2 a memory management problem was resolved.
My Note 4 was working flawlessly before Lollipop. It is so slow that there is a black screen in between actions. Verizon is notorious for being one of the last to roll out updates and the amount of bloatware that I will never, ever use is astounding!
This phone was great on 4.4 but now it has gone backwards and I'm extremely disappointed.
Especially considering that the phone cost the same across carriers yet Verizon saved money by not including headphones. As if the exorbitant prices aren't enough.
Hi Valerie,
Software updates should enhance the device! So sorry to hear that this did not occur. Lets speed up your device. Does the black screen appear while in a particular app? How internal device memory is available since the update? Has there been any liquid or physical damage to the device?
Thanks,
PamelaF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
19.69GB available, no damage at all, the black screen appears when going
from any app back to the home screen - like it's going very slowly.
I always make sure that I'm not leaving apps open. When I back out of apps
and the app widget shows that none are active, if I hold down the key to
the left of my home button, they have not closed so I must close them from
there. Why is this?
On Jun 19, 2015 10:54 AM, "Verizon Wireless Customer Support" <
doxiesrock912,
Got it, thanks for the additional details. It may be best to reset the device to factory defaults to ensure there are no software issues causing the slow responses. Prior to doing so we'll want to make sure the device is backed up. Take a look here to see how http://vz.to/1p1RUE1. Once the device is backed up we can reset it without losing any personal data. Take a look here to see how to perform the reset. http://www.verizonwireless.com/support/knowledge-base-121760/
AdamG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I did in fact reset my device to factory defaults. No change. I also spoke to support about the same issues and even support is confirming this problem but the consensus is:
"well that's the way updates go!, I wish Samsung would better vet the updates!" , "We're just the Service Provider!".
This is pretty shocking coming from your Level 2 techs! and This is the Samsung/Verizon Flagship??? Seems as if someone broke the ship. Like many have said above, it was working fine before the 5.0 update but now!!! it just pains me it's so slow.
We want you to have an excellent working phone, VZAustinCustomer. I'm sorry that hasn't happened with the latest update. I appreciate all the troubleshooting you've done already. When you did the Factory Reset, did you set phone back up as new phone, or did everything get downloaded back onto your phone immediately after the reset? The thing that can happen with updates is that some apps may no longer be compatible with newer software. This can cause a lot of issues with your phone. App developers can update apps, as they do in many cases, but meanwhile, you could have these difficulties. It would be best to remove apps, or even try running in Safe Mode for 12-24 hours. This will disable all third party apps, but you will still be able to use basic functions. If you notice an improvement, that'll let us know it is an app. You can try deleting some apps, or all apps, and reload about two at a time, with about 2-3 days in between. If/when you start noticing issues starting again, you'll have a better idea of which app it could be and simply delete.
Here are steps for Safe Mode: http://vz.to/1KYXXSK
Please keep us posted.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
My Note 4 was working flawlessly before Lollipop. It is so slow that there is a black screen in between actions. Verizon is notorious for being one of the last to roll out updates and the amount of bloatware that I will never, ever use is astounding!
This phone was great on 4.4 but now it has gone backwards and I'm extremely disappointed.
Especially considering that the phone cost the same across carriers yet Verizon saved money by not including headphones. As if the exorbitant prices aren't enough.
Start a new topic or ask questions in the open forum.
