Any One Having Missed Call Problem After ED04 Update Post Here So We Can Get A Count

[wardcst24]

I Have Sent my Phone in 4 Times and they are having me send it in for # 5

They sent a NIB Phone last Time And I Activated it and with in 2 Hours it was Missing calls.

The Calls go to Voice mail after the 5th ring when I called and my Phone Does not Ring.

Until you hit power Button to Wake it up

If you are Having This Problem Please Post So we can see How Common and How many are having this Issue.

Thanks

[ksaunders]

I have had nothing but trouble with phone. I really like the phone itself, but do not like not receiving calls or even a missed call notification!! I'm missing text left and right and to top it all off, the girl at our closest Verizon store told me it was 'not Verizon's problem. It's a Samsung issue.'

Ok. True, but VERIZON is the carrier and ultimately responsibe for this phone.

I have had this phone for just about a month and in that time I have had next to no customer service help at all. Now, I realize that phones being increasingly run like mini computers throws kinks into the mix. I'm open to the idea that stuff happens, but I am NOT open to the RUDE, IT'S-NOT-OUR-PROBLEM attitude that the customer service people have handed me. I have had trouble since day one and every time I called or went in, they said 'here we'll do this and it should work.' It hasn't.

My sister is ill, Verizon, I NEED to be able to receive phone calls from her and this phone is my only option. I do not have a home phone and I chose a Verizon phone because Verizon has the best all over coverage. Period. But you people are rude and need someone big and bad to take all your money so that you'll remember that you don't bully customers just trying to have an issue resolved in good faith.

The customer service guy, on the 2nd teer technical issues, George, did some updates on my phone on the July 6th and said he would call back on my husband's phone the following Sat. Of course, being the blatant, lying, cheating, dispicable people that Verizon is and hires to represent them, he never called back. Sat. I called and finally unleashed on whomever picked up the phone. I would have asked for a supervisor, but the truth is that they would have lied about being one anyways.

Finally, I put my No-nonsense-we're-doing-things-my-way husband on the phone and he FINALLY got them to at least send me a 'like new' phone. Samsung Fascinate, of course Hopefully this one is better, but we'll see. At the very least, we forced them to acknowlege a discount to cover the cost of the plastic screen protector. We'll see if that happens, too.

All in all, Verizon Wireless has defiinately lived up to their reputation as a large, hairy, cheating, coniving bunch of A-holes.

~Katherine Saunders

[ksaunders]

I have had nothing but trouble with phone. I really like the phone itself, but do not like not receiving calls or even a missed call notification!! I'm missing text left and right and to top it all off, the girl at our closest Verizon store told me it was 'not Verizon's problem. It's a Samsung issue.'

Ok. True, but VERIZON is the carrier and ultimately responsibe for this phone.

I have had this phone for just about a month and in that time I have had next to no customer service help at all. Now, I realize that phones being increasingly run like mini computers throws kinks into the mix. I'm open to the idea that stuff happens, but I am NOT open to the RUDE, IT'S-NOT-OUR-PROBLEM attitude that the customer service people have handed me. I have had trouble since day one and every time I called or went in, they said 'here we'll do this and it should work.' It hasn't.

My sister is ill, Verizon, I NEED to be able to receive phone calls from her and this phone is my only option. I do not have a home phone and I chose a Verizon phone because Verizon has the best all over coverage. Period. But you people are rude and need someone big and bad to take all your money so that you'll remember that you don't bully customers just trying to have an issue resolved in good faith.

The customer service guy, on the 2nd teer technical issues, George, did some updates on my phone on the July 6th and said he would call back on my husband's phone the following Sat. Of course, being the blatant, lying, cheating, dispicable people that Verizon is and hires to represent them, he never called back. Sat. I called and finally unleashed on whomever picked up the phone. I would have asked for a supervisor, but the truth is that they would have lied about being one anyways.

Finally, I put my No-nonsense-we're-doing-things-my-way husband on the phone and he FINALLY got them to at least send me a 'like new' phone. Samsung Fascinate, of course Hopefully this one is better, but we'll see. At the very least, we forced them to acknowlege a discount to cover the cost of the plastic screen protector. We'll see if that happens, too.

All in all, Verizon Wireless has defiinately lived up to their reputation as a large, hairy, cheating, coniving bunch of A-holes.

~Katherine Saunders

[wardcst24]

I have had a NIB phone not the CPO and it did not help any

As for them saying that it is Samsung's problem Did you order your phone from Samsung or do you pay over 2 hundred to Samsung a Month  I think Verizon had better start thinking a little

And all these phone's should be pull from being sold until they fix this problem

Tells you what kind of Company they are when they are hooking people In to a 2 Year Contract when they know the phone is Broke and Can not receive Calls reliably

[mswendy]

Been having this problem since the latest 2 updates. Would get missed calls, no vmail notifications, delayed or no text messages at all (both receiving and sending end). Lousy connection going from 3G to 1x to roaming. (sorry, i did not pay $225.00 a month for crappy **bleep** service..i could have gone to tmobile for that).

Reset my phone. deleted all apps on my phone since verizon customer service said it could possibly be a bug when you access internet sites. *228 several times. took out battery.

Does it work??? NOPE!

Seeing the list of complaints here, Verizon still does not believe it is their fault, nor the phones. Stuck with this **bleep**ty **bleep** phone, and crappy **bleep** service unless I break my 2 yr contract. Only had my phone since Oct 2010. 

What to do?

[Tarrant]

Mike, et al,

I called earlier today, and there seems to be a disconnect between the people in tech support and the fact that this forum even exists.

I mentioned the problems explained in detail here, and the directions we were given, and I was told, verbatim, that "the community boards are just other customers and it's easy for rumors to get started there."  Further, the rep stated that "if VZW employees are posting on those boards, they aren't supposed to be.  They're not authorized to do that."  I was told explicitly to disregard any of the instructions I'd been given here, and to disregard any of the information provided by Mike or any other VZW employee on these boards.

I was eventually escalated to an employee who claimed to be unaware of the issue with the Fascinate.  After I explained in great, angry length, in detail, she suddenly became aware of this issue and offered to replace my phone.

Somebody needs to do some coordinating between your departments, or you're going to risk **bleep** off your Fascinate user base even further.

Best,

T

[bluestar]

---

Tarrant wrote:

Mike, et al,

I called earlier today, and there seems to be a disconnect between the people in tech support and the fact that this forum even exists.

I mentioned the problems explained in detail here, and the directions we were given, and I was told, verbatim, that "the community boards are just other customers and it's easy for rumors to get started there."  Further, the rep stated that "if VZW employees are posting on those boards, they aren't supposed to be.  They're not authorized to do that."  I was told explicitly to disregard any of the instructions I'd been given here, and to disregard any of the information provided by Mike or any other VZW employee on these boards.

I was eventually escalated to an employee who claimed to be unaware of the issue with the Fascinate.  After I explained in great, angry length, in detail, she suddenly became aware of this issue and offered to replace my phone.

Somebody needs to do some coordinating between your departments, or you're going to risk **bleep** off your Fascinate user base even further.

Best,

T

---

Same thing happened to me. I just got off the phone with tech support. I was told they had no idea what Mike was referring to and furthermore they claim they are not able to access the forums themselves. So I read them Mike's posting with the promise of a new policy for the missed call issue and was informed that this only meant that a software fix was in the works but not yet available.

[PreceptorJR]

My rep wasn't quite as belligerent, but she told me that she had no idea that there was even an issue with the Fascinate and to try a *228 update or replace my phone with another warranty Fascinate.

[nienie]

There were three comparable phones to choose from.  The Samsung Droid Charge, HTC Incredible 2, Droid X2 by Motorola..  You are paying Verizon for cellular phone services.  These services should work.  If they sold you the phone then it really is their problem- PERIOD.  Don't let them jerk you around.  You deserve a phone that works as this is part of your contract.  Don't give in to factory reset and getting a million other fascinate phones sent to you because this does not solve the problem.  My phone works worse since allowing them to talk me into resetting it. 

When calling into Verizon remember they have call centers all over the US.  If you don't like what you are hearing.  Hang up and call again.  The biggest thing I have found is don't back down.  Fight it out with them.  I spent over two hours fighting then hung up and called again and was able to get a replacement phone..  Bottom line is they are providing a service with equipment that you have bought through them that they state works.  I don't care if it is a Samsung phone- Verizon sold it so Verizon needs to fix it.  There should be no more of we understand how inconvenient this is and we are waiting for a fix.  Not acceptable.  Most people need their cellular phones to work and the fascinate is not reliable and has MAJOR issues.  Good luck...

[nienie]

There were three comparable phones to choose from.  The Samsung Droid Charge, HTC Incredible 2, Droid X2 by Motorola..  You are paying Verizon for cellular phone services.  These services should work.  If they sold you the phone then it really is their problem- PERIOD.  Don't let them jerk you around.  You deserve a phone that works as this is part of your contract.  Don't give in to factory reset and getting a million other fascinate phones sent to you because this does not solve the problem.  My phone works worse since allowing them to talk me into resetting it. 

When calling into Verizon remember they have call centers all over the US.  If you don't like what you are hearing.  Hang up and call again.  The biggest thing I have found is don't back down.  Fight it out with them.  I spent over two hours fighting then hung up and called again and was able to get a replacement phone..  Bottom line is they are providing a service with equipment that you have bought through them that they state works.  I don't care if it is a Samsung phone- Verizon sold it so Verizon needs to fix it.  There should be no more of we understand how inconvenient this is and we are waiting for a fix.  Not acceptable.  Most people need their cellular phones to work and the fascinate is not reliable and has MAJOR issues.  Good luck...

[ajjohn25]

i just got back from the vzw corp store my charge will be here tomorrow thanx mike for the help.. you dont even need to call tech support all the reps at the store had the new email policy for the fascinate right at there desk and didnt even do any troubleshooting..

[bluebasil]

I was at the VZW corp store in Milwaukee today.  The rep told me there is no bulletin, no update, no known issues with the Fascinate.  I told him I thought he was wrong about this.  He reset my phone and told me to come back if I continue to have issues.

EDIT:  Called customer support and spoke to level 2 tech who knew exactly what was going on and how to help me.

[suzigirl]

So, how did they help you?  Did you end up with a new/different phone at no cost?

[bluebasil]

Tech support at *611 knew what to do and what to offer me.  He didn't offer the Charge right away but when I mentioned it he explained I would have to go to store.  He also said he would put a note on my acct.

Today I went back to the corp store.  Spoke to the manager and the same rep from yesterday.  Neither knew about the issue, or the alert but on my prompting they searched and found it.  Neither of them had serviced a return quite like this and both were very surprised at the way it panned out on their screens: "you got a great deal!"

Charge and SIM will be mailed to me 2 day fedex.  I expect I'll have the new phone on Monday.  Apparently I have 5 days to return the fascinate after I get the Charge.

[cmjacks1]

I bought the Samsung Fascinate about 2 months ago and I really loved the phone. I was having a slight issue with the phone re-sending old text messages to people prior to the update. But, after the update I began having more issues. I called verizon via 611 a week ago and did some troubleshooting. The troubleshooting was literally just to take the battery out of the phone. The women said if the problem persists to call back. I called back 2 days ago and a tier 2 tech said we have a resolution which was to replace my phone with either the Charge, X2, or Incredible 2. I chose the Charge which had to be ordered from a store. When I went to verizon store yesterday--they stated they would not replace the phone with any other phone than a Fascinate. I asked if the call-in cust. service was authorized to make these decisions and they simply said that it comes down to what his store manager says. I like the fascinate, but wanted Verizon to do what they told me they would do. I called cust. service when I left the store and verizon techs called the store and had them process the order and my new Charge is being overnighted. 

Is it normal for Verizon stores to dissent from the call-in cust. service?

[nienie]

When dealing with Verizon you have to be firm and down right angry.  Let them know you will NOT take another fascinate and that you expect them to replace your phone.  Let them know all the problems you have had.  Factory reset does NOTHING- if anything it makes your phone worse.

There were three comparable phones to choose from.  The Samsung Droid Charge, HTC Incredible 2, Droid X2 by Motorola..  You are paying Verizon for cellular phone services.  These services should work.  If they sold you the phone then it really is their problem- PERIOD.  Don't let them jerk you around.  You deserve a phone that works as this is part of your contract.  Don't give in to factory reset and getting a million other fascinate phones sent to you because this does not solve the problem.  My phone works worse since allowing them to talk me into resetting it. 

When calling into Verizon remember they have call centers all over the US.  If you don't like what you are hearing.  Hang up and call again.  The biggest thing I have found is don't back down.  Fight it out with them.  I spent over two hours fighting then hung up and called again and was able to get a replacement phone..  Bottom line is they are providing a service with equipment that you have bought through them that they state works.  I don't care if it is a Samsung phone- Verizon sold it so Verizon needs to fix it.  There should be no more of we understand how inconvenient this is and we are waiting for a fix.  Not acceptable.  Most people need their cellular phones to work and the fascinate is not reliable and has MAJOR issues.  Good luck...

[nienie]

When dealing with Verizon you have to be firm and down right angry.  Let them know you will NOT take another fascinate and that you expect them to replace your phone.  Let them know all the problems you have had.  Factory reset does NOTHING- if anything it makes your phone worse.

There were three comparable phones to choose from.  The Samsung Droid Charge, HTC Incredible 2, Droid X2 by Motorola..  You are paying Verizon for cellular phone services.  These services should work.  If they sold you the phone then it really is their problem- PERIOD.  Don't let them jerk you around.  You deserve a phone that works as this is part of your contract.  Don't give in to factory reset and getting a million other fascinate phones sent to you because this does not solve the problem.  My phone works worse since allowing them to talk me into resetting it. 

When calling into Verizon remember they have call centers all over the US.  If you don't like what you are hearing.  Hang up and call again.  The biggest thing I have found is don't back down.  Fight it out with them.  I spent over two hours fighting then hung up and called again and was able to get a replacement phone..  Bottom line is they are providing a service with equipment that you have bought through them that they state works.  I don't care if it is a Samsung phone- Verizon sold it so Verizon needs to fix it.  There should be no more of we understand how inconvenient this is and we are waiting for a fix.  Not acceptable.  Most people need their cellular phones to work and the fascinate is not reliable and has MAJOR issues.  Good luck...

[salerno72]

New to the forum, and super glad i am not the only one having these issues. Been to verizon 5 times in the last two weeks since they upgraded my phone to Froyo. I am missing calls/txts, its eating my battery to the point where i need a charger everywhere i go, its sluggish, it lags big time. Here is what i have been thru, updated software, was told by verizon to do a master reset, did reset, went back to verizon and they sent a reconditioned fascinate, same issue, told to get rid of task killer and lookout apps which i have had since day 1 (9 months ago). I am so sick of this crap with verizon, if i cannot figure it out i am calling my corporate Verizon rep and I am going to rip him a new {word filter avoidance}. This is their screw up and now we are left to pick up the pieces.

[Herbb623]

I have 3 Fascinates. Starting sometime in the last month or two, all 3 are experiencing:

- Missed calls

- not sending and/or receiving text messages.

- Battery life not what it once was.

- GPS still taking too long to lock or will not lock at all.

The above issues need to fixed ASAP as they are the fundamental reasons to have a smart phone

or any phone for that matter.

All three purchased new from Verizon Sept 2010.

All three have had factory resets done and MEID resets by Verizon tech.

None have ever been rooted or messed with.

None have ever had a task killer installed.

Problems occur after a factory reset and prior to installing any market apps.

I do not and will not replace 3 new phones with 3 refurbished.

The problem is not in the hardware.  This is an android/software issue.

So 'whomever' is responsible, please fix

OR allow us to early upgrade to a different non-samsung phone

if neither Verizon nor Samsung can or will fix this soon.

Thanks.

[#20]

I need to clarify a little further on this. I will be bolding words, but please do not take it as internet yelling.  I need to make some stuff stand out though. 

On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate.  Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately.  Not that it's excusable, but it happens from time to time.

If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy.  I cannot post the policy because I could get canned, but I can post how to get to the policy. 

Where is this policy? There are 2 ways to get there:

1) Open up InfoManager.  In the search box, type in: "Samsung Fascinate Not Receiving Calls."  This will bring up several search results.  It's the first result that shows up.

2) There is an OST article number for this information.  The OST that can also be typed in the Infomanager search box is 70946.  This will bring up several search results as well.  It's the first option.

Things to note:  This missed call issue is intermittent. 

**There is no fix for it.  It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot.  It does NOT need to be duplicated in-store for a replacement as it is intermittent.  Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **

I hope this helps someone.  This is applicable to Verizon Wireless in both the stores and over-the-phone tech support.  Customer care cannot process these requests over the phone. You MUST speak with tech support.

[crshinn]

Dear MikeS1,

You are awesome!  Thanks.

Former Fascinate Owner

[bluestar]

More thanks and gratitude to Mike! Because he posted info on the policy in my account, I was able to go to a Verizon store this afternoon and get set up to receive a Droid Charge in the mail.

[norelake]

I'm also missing phone calls, not fun when my income is dependent on getting calls.

[suzigirl]

What about if I purchased the phone at a non-Verizon store?  Can I still get a new phone?