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Any One Having Missed Call Problem After ED04 Update Post Here So We Can Get A Count

wardcst24
Contributor - Level 2
‎06-17-2011 10:36 PM

I Have Sent my Phone in 4 Times and they are having me send it in for # 5

They sent a NIB Phone last Time And I Activated it and with in 2 Hours it was Missing calls.

The Calls go to Voice mail after the 5th ring when I called and my Phone Does not Ring.

Until you hit power Button to Wake it up

If you are Having This Problem Please Post So we can see How Common and How many are having this Issue.

Thanks

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wardcst24
Contributor - Level 2
In response to DC5_K20Z1
‎07-27-2011 10:05 PM

ED05 has fixed all problems on the phone

my phone has been off the bharger for 19 hours moderate use Calling ,web,email,texting all day

Still have 80 % Battery and have not had Any Missed Calls or texts

 

 

VERIZON --PLEASE RELEASE ED05---OR GIVE US A GOOD REASON WHY YOU ARE NOT

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hestia
Newbie
In response to hestia
‎07-16-2011 07:47 PM

Just got off another phone call with two tech support people.  The last one telling me I should be grateful they are offering superior phones even if they aren't brand new.  I'm told because I've owned the phone 5 months, I cannot have it replaced with a new phone.  He also admitted they aren't selling the Fascinate anymore.  I told him just by that admission I should be getting a new phone.  The phone I was sold is faulty.  I'm so FRUSTRAITED!  I guess I'll wait a day or two and try again.

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indianafanatic
Enthusiast - Level 3
In response to hestia
‎07-16-2011 08:04 PM
hestia wrote:

Just got off another phone call with two tech support people.  The last one telling me I should be grateful they are offering superior phones even if they aren't brand new.  I'm told because I've owned the phone 5 months, I cannot have it replaced with a new phone.  He also admitted they aren't selling the Fascinate anymore.  I told him just by that admission I should be getting a new phone.  The phone I was sold is faulty.  I'm so FRUSTRAITED!  I guess I'll wait a day or two and try again.

hestia,

I feel your pain.  While I don't agree with the attitude of the rep with whom you spoke, I personally accept the fact that the phones being substituted may be recertified.  Before the Froyo update, I think I can safely say most Fascinate owners were happy with the phone - it worked like it was supposed to; as expected.  Because it is a software problem, for Verizon's sake I hope that a Gingerbread update solves the current string of issues.  After phone calls, texts, emails and several trips to Verizon stores, I was finally able to order a Droid Charge today as a replacement.

 

Now, if the replacement phones don't cut the mustard, that will be a whole other story - but I'm not expecting any problems with the phone having been previously owned and recertified.

 

Let's keep our fingers crossed! 

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wardcst24
Contributor - Level 2
In response to indianafanatic
‎07-16-2011 08:19 PM

It may be End Of Line for the Fascinate we will probably never see GB now that they have stopped Selling it

and are replacing them 

At Least on the Fascinate

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syboxez
Newbie
‎07-17-2011 06:20 AM

The problem is in the kernel, not the PRL (replacing the phone, or deactivating and *228 will not work).

This problem was fixed by developers on a stock android rom (I do not recommend the average user to install this as it will void your warranty and is unsupported by Verizon). I am running it and I have had LESS bugs from a community build then from two major companies (Verizon and Samsung). I am highly dissappointed with this device (I have had 10 replacements so far) and I am probably going to switch to Sprint when my contract is up. I am also tired of the phone choice that Verizon has (the Mecha a.k.a. Thunderbolt has been in development since summer of 2010, and the Droid Charge is a bigger fascinate with LTE). Verizon does not have any dual core phones available (I don't count the Droid X2, because ever since Motorola has started signing and encrypting the bootloaders, I gave up on them. This also goes for Verizon encouraging it).

 

I thank Samsung for making a phone that lets me fix my own issues, or else I would cancel my contract and move to Europe (I'll be sure to skip Vodafone, or anything else relating to Verizon in any way), because over there, this stuff doesn't happen. Or if I were to stay in America, I would switch to Sprint.

 

 

This post is more directed at Verizon and if you do not know what any of this means, then skip this post.

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wardcst24
Contributor - Level 2
In response to syboxez
‎07-18-2011 01:32 AM

There are some of us that do not want a different phone

All we want is the phone we paid for fixed--I like the fascinate  just need the Call problem fixed

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SotY
Newbie
In response to wardcst24
‎07-18-2011 01:02 PM
wardcst24 wrote:

There are some of us that do not want a different phone

All we want is the phone we paid for fixed--I like the fascinate  just need the Call problem fixed

Same here. I have my account noted and ready to get Charge without any more explanations (thanks to Mike) but I'm still waiting for the fix. I played a little bit with Charge and I didn't like it. It's too big and bulky for me and physical keys instead of touch keys is no go. 4G is tempting and as far as I know it has better overall reception so it would be a plus for me also (weak signal at home, -106dBm with Fasc). DI2 looks nice but it has poor custom developers support so it would be big downgrade from great Fascinate community. I’m sticking with Fascinate till the end of the month and see what’s then. Oh and getting new accessories would be pita (OtterBox case, screen protector and car mount so ~$60 total).

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bellerin1
Newbie
In response to SotY
‎07-19-2011 01:55 AM

Add another one here.  I am still not receiving texts and calls after the last update.  Is there an ETA on the software fix???  I really don't want to deal with the hassel of switching out phones.  I can't believe my Fascinate does everything except receive calls and texts....unreal isn't that the phones main purpose?!?

 

 

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sajon603
Newbie
‎07-19-2011 08:31 PM

I am also having the same issues but did not notice it until recently.  I will receive a voicemail notification but when I look in the call log it only shows the voicemail and not the missed call.  It is very frustrating to find out work and family thinking that I am ignoring their calls.  And the worst is if they don't leave a message I never know that I have missed a call.  So to say the least I may be missing more calls and actually receiving :smileysad: 

 

I just called Verizon and they went through "The Process" of fixing it for me and then calling to make sure I got the call.  Well, that was a call that I received but who is to say that if they called me 10 times that I might not be getting 9 of them??!!!  So, if I have any more issues I am to call them and they will have me do some more things to my phone - like a hard reset - which I will loose everything off my phone - HELLO - I don't want to go there.  Please just fix the issue!!!!

 

So frustrated!!!

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billyhugh
Newbie
‎07-20-2011 12:50 AM

i too am having the same problems with both of my fascinates, mine and my wife's

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nickjr
Contributor - Level 3
In response to billyhugh
‎07-20-2011 03:33 AM
billyhugh wrote:

i too am having the same problems with both of my fascinates, mine and my wife's

Same here....
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pastelball
Newbie
In response to nickjr
‎07-20-2011 10:51 PM

My wife and I both have the fascinate and are also not getting calls from time to time. At this point looks like there is not going to be a fix as there has been no update.. What sucks is we bought new phones a month month and a half ago and all we were offered we refurb fascinates for customer service and they would not transfer us to tech 2. at this pint we are stuck with what we have. I don't want someone else phone that got returned and used or was broke now you get stuck with problems again. like buying a new car to only have problems then they give you a used one with miles. just not good.

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gr8birds
Newbie
‎07-21-2011 04:25 AM

Called customer service and explained the problem with not receiving calls etc.  She did her checks on the system and told me it was a Samsung issue and even if she replaced my Fascinate, I would end up with the same trouble.  She offered me a replacement of Droid X2, Intredible 2 or Charge.  I am getting the Droid X2 to try.  Just give the customer service by phone a try.  She was very honest and helpful.  Hopefully this will work better and no more missed calls.  They are even overnighting the phone to me.  I will post when it arrives and let you know how it works.  Hang in there guys!!!

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bellerin1
Newbie
In response to gr8birds
‎07-21-2011 11:42 AM

Thanks for the update!  I'm still holding out on a software update soon since it seems like 99% of the people on this board had trouble switching out their phone.   Last I heard the fix had been developed and tested on June 30th.  Here's hoping it gets pushed to the phones by the end of the month at the latest. 

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nickjr
Contributor - Level 3
In response to bellerin1
‎07-21-2011 05:00 PM
bellerin1 wrote:

Thanks for the update!  I'm still holding out on a software update soon since it seems like 99% of the people on this board had trouble switching out their phone.   Last I heard the fix had been developed and tested on June 30th.  Here's hoping it gets pushed to the phones by the end of the month at the latest. 

Same here, I want to keep my fascinate since it now has Netflix installed on it.
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hestia
Newbie
In response to nickjr
‎07-21-2011 05:13 PM

I DID NOT want to  give up my Fascinate, I love it so much, but I spoke with someone in the executive offices yesterday who informed me the update was not coming any time soon and I can't afford to miss calls.  In fact, their first call to me yesterday was missed by the phone.  Forty five minutes later  they called again and the phone rang.  I didn't notice I missed the first call until I saw the message icon at the top of the phone after I had hung up with them.  There was no record of  the missed call on the phone.   I need to get my phone calls 😞  So, I chose the Droid X2. 

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bellerin
Newbie
In response to hestia
‎07-21-2011 06:06 PM

If a fix is not coming anytime soon, I too might need to make the switch to the charge.  My phone before the fascinate was a samsung and I am willing to give them 1 more shot.  Like you I can't afford to keep missing texts and phone calls.

 

 

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wardcst24
Contributor - Level 2
In response to bellerin
‎07-21-2011 08:37 PM

I am running Version ED05

and my missed Call problem is gone

After 3 months of hell I now Have my phone working I think the fix worked so be patient and it will happen

I am Very happy I did not need or want a Different phone all I wanted was my Fascinate Working and it is The call bug is not on my phone anymore

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no_service
Enthusiast - Level 3
In response to wardcst24
‎07-21-2011 09:33 PM
wardcst24 wrote:

I am running Version ED05

and my missed Call problem is gone

After 3 months of hell I now Have my phone working I think the fix worked so be patient and it will happen

I am Very happy I did not need or want a Different phone all I wanted was my Fascinate Working and it is The call bug is not on my phone anymore


ward, were you able to download this via System Updates - Check New? Or was it already on your phone when Samsung shipped it back to you? I would like to update my phone so I can sell it. I do not want to sell a broken phone so I will not try to sell it with the current software on it. When I check for software updates it says no new updates. I've pulled the battery, cleared the cache, and still no update available. Thanks.

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wardcst24
Contributor - Level 2
In response to no_service
‎07-21-2011 10:00 PM
no_service wrote:
wardcst24 wrote:

I am running Version ED05

and my missed Call problem is gone

After 3 months of hell I now Have my phone working I think the fix worked so be patient and it will happen

I am Very happy I did not need or want a Different phone all I wanted was my Fascinate Working and it is The call bug is not on my phone anymore


ward, were you able to download this via System Updates - Check New? Or was it already on your phone when Samsung shipped it back to you? I would like to update my phone so I can sell it. I do not want to sell a broken phone so I will not try to sell it with the current software on it. When I check for software updates it says no new updates. I've pulled the battery, cleared the cache, and still no update available. Thanks.

http://forum.xda-developers.com/showthread.php?t=1178544

 

If you want to PM any ? I can Help it is a easy process

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no_service
Enthusiast - Level 3
In response to wardcst24
‎07-21-2011 10:10 PM
wardcst24 wrote:

http://forum.xda-developers.com/showthread.php?t=1178544

 

If you want to PM any ? I can Help it is a easy process


Oh, ok, thanks. I should be able to handle that myself without a problem. This is my last week with Verizon so first I will wait to see if it comes OTA while I am still on Verizon service. I'd prefer OTA just to make sure the person I sell my phone to doesn't have any trouble from Verizon because of it. But if it doesn't happen before I switch carriers, I will do it myself and just disclose it to any potential buyer. Glad your phone is finally working after all your trouble!

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wardcst24
Contributor - Level 2
In response to no_service
‎07-21-2011 10:30 PM

This wil put you to build 2.2.2 Instead of 2.2.1

It truly is a treat to get ALL my Calls

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