Anyone Who is have a Battery life issue since the update post here so we can have a count.
Droid_Does_XXX

I am going through 2 batteries a day now before it was 1 a day. Not sure what they did but if you are having the issue post here.

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249 Replies
ladygodiva
Newbie

I have had this issue since my phone was replaced about a month ago with the latest version of s/w (the vibrator feature was DOA on my first phone).  The battery used to last 7-8 hours w/o having to recharge, but in 2.2, it lasts at most 3-4 hours.  I have to plug it in wherever I go - car, office PC, home charger.  Once I was out all day at an outdoor festival, and had to keep my phone charging in my car which was on accessory mode (slightly draining ITS battery) simply to keep the phone alive!  How ridiculous is that??  My b/f has the exact same problem with his new Fascinate, which he received w/in a couple of weeks of my receiving my new one.

 

In the store, Verizon acknowledged the problem and suggested I call Samsung.  Their tech support flat-out denied ANY REPORTED ISSUES with the phone, which is totally ABSURD!   They too suggested a hard reset (wiping the phone), which I will now never try based on feedback on this forum thread (thanks to everyone for that info!).  I am tempted to call them back and find someone to whom to send a link to this thread so they can see a slice of reality.

 

Selene

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hestia
Newbie

Yes, I have had problems with the battery since the update.  At the store they told me my battery is old. My phone is only about 6 months old!  I've just about had it!

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crshinn
Contributor - Level 1

My wife and I both have Fascinates and ever since the update to 2.2 we both have to charge my phone during the day even if we don't use them.  I went on a 3 hour bike ride one morning after having the phone charging all night long.  When I was done with my bike ride the battery indicator was in the red after not having even touched it. That's just ridiculous.

 

Hey Verizon - you might want to update your battery standy time on the Fascinate page by removing the "1" and the "2" from "312

" hours to make it just "3".

 

 

Battery

  • Usage time: up to 420 minutes
  • Standby time: up to 312 hours
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akwest66
Newbie

Since the latest update, I, too, continue to have battery life issues. Never had a problem before this. Also, never had a problem with dropped calls - recently several calls dropped. Has AT&T taken over Verizon? I am very hesitant to do a hard reset. Is there another update scheduled?

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ibm360
Enthusiast - Level 3

When I first put on the 2.2 update, my battery life went downhill.

By putting the wifi sleep policy to 'when screen turns off' and

using a less hungry LWP it has gone back to "normal".

YMMV

And by the way I still get all my calls, so I must be doing something wrong.

 

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tduke100
Enthusiast - Level 2

Update number 3 from Tduke100:

 

After my visit to the store and implementing their suggestions, my battery life was no better.  I called my Verizon rep (we are like BFFs by now) and Verizon sent yet another phone.  Or rather, a phone "front."  This exercise involves removing the back cover, battery and SD card from my phone and installing them on the "new" phone front.  The purpose of the exercise was so I could "defer" the 2.2 update.  Well, guess what?  The phone came with 2.2 (a/k/a ED04) ALREADY INSTALLED!!!  So needless to say, I will be calling my rep again on Tuesday to see what the next step is.  I was offered a different phone, any phone of my choosing, but I LIKE my Samsung Fascinate (at least I did before the update) and would be very happy if I could keep the Fascinate with the previous software version.  Stay tuned.  Once my situation is resolved I will post all the details here, including the name of my rep, who seems to be trying his best to make sure I am a happy customer.

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nickjr
Contributor - Level 3

tduke100 wrote:

Update number 3 from Tduke100:

 

After my visit to the store and implementing their suggestions, my battery life was no better.  I called my Verizon rep (we are like BFFs by now) and Verizon sent yet another phone.  Or rather, a phone "front."  This exercise involves removing the back cover, battery and SD card from my phone and installing them on the "new" phone front.  The purpose of the exercise was so I could "defer" the 2.2 update.  Well, guess what?  The phone came with 2.2 (a/k/a ED04) ALREADY INSTALLED!!!  So needless to say, I will be calling my rep again on Tuesday to see what the next step is.  I was offered a different phone, any phone of my choosing, but I LIKE my Samsung Fascinate (at least I did before the update) and would be very happy if I could keep the Fascinate with the previous software version.  Stay tuned.  Once my situation is resolved I will post all the details here, including the name of my rep, who seems to be trying his best to make sure I am a happy customer.


You are very fortunate one to have a rep go out of thier way to make sure you are happy customer, as you can see from many posts, this is usual not the practice, they tend to blame the problems on the users.
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tawest64
Newbie

I would just like to point out that this thread started in APRIL.  Happy July everyone.  JULY.  Come on - somebody can fix this - my guess is that no one really cares.

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smrsno
Newbie

My battery life was also killed after the update BUT, about a week and a half ago I downloaded "Juice Defender Ultimate" from the market and it's amazing how long my battery lasts now.  I have not tweeked the settings at all....I have just run the default settings that were with the download. I can talk, text, play games, check and send emails and do multiple other tasks, and my battery still isn't in the red by the time I go to bed.  I do have a habit of charging my phone every night anyway but at least I don't have to charge it twice during the day!!

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Z4driver
Enthusiast - Level 3

I received a new front also, nothing has changed with the battery life.  I charge it  completely every night.  I used it to text 6 people, 1 call (12 minutes) & approx 5 minutes on web, my battery was dead.  I hate going to the verizon store again, they laugh when my grandson takes his in for problems.  The one local store was rude to me, the other store put me off  twice when they couldn't duplicate the problem of it locking up.  I dread going back about the battery.  :womanmad:     I would love a different phone, one that I can use & get my $107 worth a month.    :womanmad:

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bluestar
Contributor - Level 1

tduke100 wrote:

Update number 3 from Tduke100:

 

After my visit to the store and implementing their suggestions, my battery life was no better.  I called my Verizon rep (we are like BFFs by now) and Verizon sent yet another phone.  Or rather, a phone "front."  This exercise involves removing the back cover, battery and SD card from my phone and installing them on the "new" phone front.  The purpose of the exercise was so I could "defer" the 2.2 update.  Well, guess what?  The phone came with 2.2 (a/k/a ED04) ALREADY INSTALLED!!!  So needless to say, I will be calling my rep again on Tuesday to see what the next step is.  I was offered a different phone, any phone of my choosing, but I LIKE my Samsung Fascinate (at least I did before the update) and would be very happy if I could keep the Fascinate with the previous software version.  Stay tuned.  Once my situation is resolved I will post all the details here, including the name of my rep, who seems to be trying his best to make sure I am a happy customer.


Seriously? Any phone of your choosing? Including the iPhone or Droid Charge? This sounds like an offer you can't/shouldn't refuse. Can't wait to learn the name of your rep who seems exceptional (and may soon be inundated by calls from customers seeking the same good deal).

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tduke100
Enthusiast - Level 2

I don't know what the rep meant by "any phone."  I didn't go into that discussion with the rep because, as I said, I like my Fascinate and would prefer to keep it.  Although if my problem with the Fascinate does not get resolved, I must say I am at this point leaning away from the Android operating system.  The Verizon rep said the Samsung Fascinates are not the only brand/make of phone having the problems with the 2.2 update.; Motorola and HTC to name a couple, are as well.   So maybe I will go to an iPhone.  Just not yet.  As for inundating the Verizon rep with phone calls (if I publish the rep's name/phone number), the rep said  they are already fielding 15-20 calls per day, per rep,  from customers with version 2.2 problems.  So by the time I publish the contact info, which I will not do until my problem is resolved, they should have a streamlined solution for everyone.

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tawest64
Newbie

Ahh... yesterday I left home with a full charge, texted one person, checked facebook and twitter once, checked my email once - replied to one email and that's when my battery died.  This all happened within a four hour period.  Ridiculous.  I'm pretty much feeling like my phone is useless at this point.  I may just start carrying around my iPad.  I AM NOT A HAPPY CUSTOMER.

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ponygirl22
Newbie

Funny how it seems that the "solution" to this problem is the same thing that has always been said about battery life.  It's obviously not an issue with each person... the update to 2.2 really did a job on peoples phones.  Any real solutions out there besides going back to factory settings?

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nomad_diva
Enthusiast - Level 1

Major battery issues.  My phone doesn't even last more than 6 hours without needing a charge and that's with the battery guard app I downloaded.  HELP!

HeyChrisA
Newbie

Can I roll back to pre-update?  My phone worked great before the update, now it seems there is a problem with everything.

 

PS what is up with all the garbage that got loaded?  Madden NFL?!

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nickjr
Contributor - Level 3

HeyChrisA wrote:

Can I roll back to pre-update?  My phone worked great before the update, now it seems there is a problem with everything.

 

PS what is up with all the garbage that got loaded?  Madden NFL?!


More bloatware
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fsm
Newbie

I guess that is trying to be helpful, but in what way does that answer qualify as "solving" this problem? I was pretty happy to see that this problem was "solved"; instead after wading through this and 11 pages of nonsense, I see that Verizon still has not managed to fix the issue.

 

So count me in as one more with this issue.

 

 

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gdio
Newbie

Having the same problem as everyone else.  I use the phone heavily for work and will charge at lease once during the day or battery is dead by 2:00. I will sometimes need to charge a second time in the evening.

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chondro
Newbie

I just got off the phone wiht a tech. they said no one else is complaining about the battery after the update

they either lied to me or you guys are calling them

call them!, they will tell you its your setting......blah blah blah

just tell them it was fine before.

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dcc829
Newbie

FINALLY SOME ONE WHO IS ACKNOWLEDGING THE PROBLEM!!!!

 

Before the 2.2 update i could go one and a half to two days without charging my phone. Now I'm lucky to get eight hours out of it!! My phone is completely dead halfway through the afternoon, and thats just from being in my pocket during work and not even being used!! 

I updated on Thursday night and immediately noticed the difference. I called into Verizon on Sunday afternoon and the woman acted like I was crazy and making it all up. She was very condescending and told me that I was lucky to have gotten so much out of my battery before, because the average smartphone only lasts 6 hours on a charge. I explained to her that I don't even use my phone all that much. Mostly just for texting and E-mail. She stuck to her answer that the phone should only be lasting 6 hours and said they have had no other complaints about this. 

I was not at all satisfied with that answer so I went into the Verizon store that evening and the manager did a factory reset, and said hopefully it would solve the problem. 

It did not make the battery life any better, and somehow managed to cause the vibrate function on my phone to not work at all. So Monday night I called back and had my boyfriend speak to them because I was so fed up with getting the run-around.  The man that he spoke to also said that the battery on a smartphone lasting more than six hours is unheard of. He also said that they had not had any other complaints about this problem. He suggested that I leave my phone on "airplane mode" to get more battery life out of it. What good is a phone on airplane mode?!?! I might as well get an iPod touch and save myself $85 a month!!! And do they really expect me to believe the majority of people are charging their phones two and three times a day??

I just don't understand how they think it's OK to say "that's just how it is" and expect us as customers to be alright with it. 

I sure hope they really are working on it, because a phone with a six hour battery life is unacceptable.

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