Anyone having S8 screen protector issues?

[CYNOVE32]

Zagg glass protector dulls the touch sensitivity on the screen so doesn't recognize keystrokes.  I like the phone but can't live without a screen protector.  Anyone have a solution without going to a bulky case or returning the phone?

[LADRNC]

Yes I had the same problem with safe screen. I took it off and returned it to Verizon who gave me a refund. I got the Samsung S view case for the phone which I am very happy with. When closed it protects the screen when in your pocket or anywhere else you put it down. Try it out.

[Denjen2001]

It is Ridiculous you spend all that money for a phone and they can't even have a screen protector that works. I shouldn't have to beat on my phone in order to get a letter or a number to work. Very disappointed that Verizon Is selling this product knowing that there's a problem.

[E5Destroyer]

the ZAGG Sapphire is the best out there. I have used many others and this is the best. The sensitivity is spot on and sticks very well. Use it with the Oter Box and you are Golden. I dropped mine today at work 7 feet onto concrete and no scratches.

[ALENEJ62]

I may have to look into that, I am asking for a credit on the one they sold me.  I will use the credit to purchase the Zagg one at the Cerritos California mall.

[E5Destroyer]

make sure you get the ZAGG SAPPHIRE<!!!  The ZAGG curve is just as bad as the Verizon one. I do not think Verizon stores sell the curve yet but you can call ZAGG and they will send you on curve does not work for free.

I am telling yall Today at work I  dropped my phone onto gravel and not a scratch. I have had the SAPPHIRE by ZAGG for 2 weeks with my Defender Oter Box and 0 scratch. Worth looking into.

JUST DO NOT BE CONFUSED WHEN PEOPLE SAY THE ZAGG FOR S8 IS BAD, 9 OUT OF 10 TIMES THEY ARE TALKING BAOUT THE ZAGG CURVE AND THAT DOES SUCK. THE SAPPHIRE CAM EOUT 2 WEEKS AGO AND IS A GEM.

[vzw_customer_support]

Denjen2001,

We know how important it is to have your device protected. It is alarming to hear you have been having issues with yours. Do you recall which screen protector you had purchased? Also, what exactly is occurring with your screen protector?

ChristineJ_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Denjen2001]

The Verizon one.  Pete at the store just put it on he said it was the Verizon one made for the phone.  Went back the next day he put a new one on and same issues. You have to push hard to get the letters and numbers to appear in a text or when you're Google searching something. Also the pull down menu it's very hard to get it to pull down if it even pulls down.

[vzw_customer_support]

We greatly value your feedback and want using your device to be a breeze, Denjen2001. Granted you are experiencing these issues with the screen protector, are you within the 14 day Worry Free Guarantee period?

[Denjen2001]

I believe so but when I went back to the store to tell the representative about the problem they basically laughed it off put the same one on said that I needed to put lotion on my hands to make it work and sent me my way. Needless to say I was very unhappy.

[vzw_customer_support]

Denjen2001, I'm sorry to hear that your experience in the store was less than ideal. It sounds like they replaced the screen protector for you. Is it that you no longer want that particular screen protector? Are you still experiencing touch issues with the replacement?

La'SindaT_VZW

Follow us on TWITTER @VZWSupport

If my  response answered your question please click the _Correct Answer_ button  under my response. This ensures others can benefit from our  conversation. Thanks in advance for your help with this!!

[Denjen2001]

They did replace the screen protector with the same one that I had. They said all that they have is the Verizon version and I'm still having the same issue with the touch screen. At this point I would love for a screen protector that works. If they have to order a Zagg or credit my account for the cost of Zagg for me to order that would be perfect. With all this hassle it would only be right if they refunded this one (Verizon one) and credited me for a Zagg.

[PATTEM47]

I'd love to know how to get a refund.  After two broken screen protectors, one in a week, and the second one two weeks later, I'm done with Verizon screen protectors.  Now I have to shell out more MORE money for something that should have worked in the first place.  I am spending way too much money on this upgraded phone and all these add-ons, and I am one unhappy customer.

[cardboard66]

Who gets on Twitter or Facebook.

Not me.

You don't have enough money to get me on social media forums like those.

[PAULG79]

Had the same experience. The Verizon shop had no solution and we had to return the phone and pay a $35 restocking fee. Feels cheated.

[vzw_customer_support]

Hello PAULG79,

We definitely want you to be fully enjoying your new device. Why did you return the phone to the store?

ChristopherM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TCContre]

I had the Verizon tempered glass and it was horrible. It was painful using my phone. I returned it and got the Zagg tempered glass, it got better. Better is not enough the left side seemed to have sensitivity issues. I also returned it (today). Now I am using no screen protector until there is a better one out there.

[Rolfster]

I just had my wife get the Samsung Galaxy S8 and she (and by she I mean me since I have been dealing with the screen protector issue) has been having screen protector issues.  First we bought the ZAGG Invisible Shield HD Glass screen protector.  She had a nasty air bubble in the left half of the screen.  The VZW employee said to give it 48 hours.  First of all I have learned that the line, "give it BLANK hours" to have the air bubble work themselves out is the biggest lie I have ever been told.  If the air bubbles are not out when you leave the store, the are never coming out (LOL!).  So never let them tell you that.

I handled my return through ZAGG since I have the S7 (I know, no curve so it is an "easier" application.  Though admittedly I hate putting screen protectors on because I would rather have the VZW employee liable if they[Removed] it up and can go in the back and get another one and not me fork over the $ for another one.).  I like ZAGG and have never had any issues.  However, this is my 3rd screen protector through ZAGG and none have worked.  ZAGG mailed me the Sapphire version for the S8 which supposedly is supposed to be the "toughest" version.  The problem with the Sapphire is that it does not wrap around the entire edge.  I am not quite sure why they designed it that way, but that was a major design flaw.  If it was on purpose, then then they need to explain why when comparison shopping.  At any rate, the HD glass version only has adhesive on the edges and the Sapphire has adhesive on the entire shield.  For the life of me, VZW and when I applied it myself just now could not get all of the air bubbles out to save our lives!  I have these tiny micro bubble stuck on the edges.  I followed all the videos that ZAGG has on their website (watched over and over prior to installing the shield) and read the instructions several times over.  I am an Aerospace Engineer and feel like after doing this I need to be in a clean room so that I have absolutely no hair, or debris around because even with the ZAGG provided "dust sticker" or what you would see a VZW employee use as magic tape, there is still dust that gets under the shield.
I say all this to basically sympathize with you CYNOVE32.  I know this is no battery explosion like the Note 7 had, but just think about all of the money either VZW or the screen protection companies have made over the last several weeks. You have those that refund and no additional amount of money changes hands, but then you have the consumers that say, "[Removed] it" and buy an new one.
ZAGG has been great in terms of sending me new screen protectors.  I am going to try and go back to the glass, but we shall see.  My wife is really mad that I suggested her to go from the S6 to the S8.

VZW on the other hand has not been very helpful with my dissatisfaction. I mean, if we are either dropping $700+ on the spot for a new phone, or incrementally for the purchase plan, money for new cords because Samsung didn't bother to mention that the S8 uses USB-C (might have gotten the acronym incorrect but you know what I am talking about) and new phone case, they should be a lot more helpful.

My apologies for the rant!  This screen protector issue is absolutely ridiculous!  VZW employee who will reply to this, what are you recommending we do for the best screen protector for the S8?

Regards,

Rolfster8

inappropriate content removed as required by the Verizon Wireless Terms of Service 

Message edited by Verizon Moderator

[LARDOR35]

Is the screen protector the Saphire Curve

[AMKELECTRIC]

I agree!!!! Zagg screen protectors are junk and verizon should be ashamed to sell such junk to their customers, especially when they charge $50 for such garbage. I have been with Verizon for longer than I can remember. I've already rid my home and business from every verizon service I had with the exception of mobile phones. Just like the quality of the other verizon services, I've parted ways with,  I'm noticing the quality of mobile service sinking fast. It probably will not be long before I need to move on to a different mobile provider. It's really a shame companies can't provide a quality product or service for a reasonable price instead of being underhanded and shady attempting to grab as much profit as possible in as little time as possible with no consideration of what they may be doing to others. I suppose the new golden rule is do unto others before they do unto you. Oh also, this is not just about the screen protector. I believe the screen protector is also representative of the quality of service that is in decline.

[E5Destroyer]

i STRONGLY SUGGEST THE ZAGG SAPPHIRE.

DO NOT MIX THIS UP WITH THE CURVE GLASS. The Sapphire just came out last week. I have 0 issues with it. I work construction and drop my phone alot so I use it with the Oterbox defender. While Verizon DOES NOT sell the SAPPHIRE yet it can be ordered via ZAGG. Unlike the previous one and the one Verizon has (yes I tried all them) this one sticks on the entire glass. the key sensitivity is spot on also. Just take your time putting it on since the sticky stuff covers the entire screen. AGAIN THIS IS THE ZAGG SAPPHIRE NOT!!! THE ZAGG CURVE GLASS.