Apps crashing

nickle1008
Enthusiast - Level 1

My email, Google search bar, and a few other apps keep crashing when I try to open them on my Samsung Galaxy S9. Anyone else?

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30 Replies
bw17699
Enthusiast - Level 2

Yes Samsung galaxys20 is doing the same thing 

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vzw_customer_support
Customer Service Rep

bw17699, having problems with my email and other apps is very alarming. I will be more than happy to assist. Google has identified an issue with a recent update. We recommend completing the workaround steps provide to resolve the issue. Access you play store app, search for android system webview (or update all). Select update option and repeat this step on Google Chrome or any other app you are having issues with. Once this is complete turn off your device and wait 60 seconds and power it back on. Test the apps and let us know the results. 

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sjmxyz
Newbie

I get error message that I do not have administrator permission to update CHROME.

I see no options to reinstall, update, install, or remove updates to Android Webview. I am offered no options to do anything.

 

please post instructions that work or email me to email on record.

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vzw_customer_support
Customer Service Rep

Hello, sjmxyz. We know how annoying Apps that crash can be. One possible issue that can cause this issue is limited storage space. How much available (Unused) storage do you have left on your phone? 

 

CassieG_VZW

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Reklawbob
Newbie

Go to playstore find "android system webview".  Uninstall it.  Fixed my S20

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vzw_customer_support
Customer Service Rep

Reklawbob thank you for reaching out to us and letting us know it is now working. If there is anything else we can help with, let us know.

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helloDolly1
Enthusiast - Level 1

I am having the exact same issue. FB and Snapchat seem to work but Google, email and many, many other apps (Carb Manager, Rummikub examples) open for a brief moment and then immediately close. I have tried turning Wifi on and off, powering device off and then on. Looked in settings to see if something happened that I wasn't aware of (my granddaughter's sometimes push random buttons and then I have to look for fix), but NOTHING. The Verizon "chat" feature was a waste (several times) and well, at least I now know I am not alone (misery does love company)! With this many folks having the same random issue, randomly pop up early Monday evening...it must be Verizon!

djl8412
Enthusiast - Level 2

RIGHT ON!! Chat is waste of time! Wife's IPHONE is working fine. HEY, VERIZON, FIX THIS MESS OR NEXT CALL IS TO TMOBILE!!

Gracie785
Enthusiast - Level 1

Same issues here.  I spoke to tech support earlier today and was told that it is a Google operating issue not Verizon.

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vzw_customer_support
Customer Service Rep

This issue has been resolved for most people at this point. If you're still having issues, please let us know and if you've done any troubleshooting or steps yet. We're happy to help.

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vzw_customer_support
Customer Service Rep

If you are still having these concerns, we are available around the clock to troubleshoot this with you. To allow us to do so properly, please reach out to us in a Private Note here, or contact us online @VZWSupport on Twitter or Facebook, or over the phone at 1-800-922-0204.

 

 

VZW_RobertH

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djl8412
Enthusiast - Level 2

Yes. My S9 started this problem earlier.

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vzw_customer_support
Customer Service Rep

We know how important it is for your device to function correctly. We definitely want to find a solution for you ASAP! We will be sending you a Private Note, so we can further assist you. MoniqueH_VZW

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JNulli
Newbie

All my apps on my A51 started immediately closing also on 3/22/21. I cannot use most of my apps. Very frustrating 

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vzw_customer_support
Customer Service Rep

We definitely want to get this fixed ASAP! We would be more than happy to assist you with this! We will be sending you a Private Note, so we can continue. 

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viggie2cu
Newbie

Same problem, started 3/22, still going on today, with both My S9 and my wife's  S7

Several apps crashing can't get to yahoo email,  bank etc.  Better fix or I'm out

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jorob
Enthusiast - Level 2

Google Workspace Status Dashboard

After having the same exact problems I had found that it is indeed a Google issue.

The link above describes it more.

My Samsung Galaxy S7 Edge is now working perfectly after updating Android Apps on the Google Play Store App.

Update Android apps automatically

To automatically update apps on your Android device:

  1. Open the Google Play Store app

    Tap Menu 

    Settings.

  2. Tap Auto-update apps.
  3. Select an option:
    • Over any network to update apps using either Wi-Fi or mobile data.
    • Over Wi-Fi only to update apps only when connected to Wi-Fi.
vzw_customer_support
Customer Service Rep

Please follow the steps below on how to update. Once Android System WebView and Google Chrome have been updated, please power cycle your phone.

1. Navigate to Play Store app
2. Search for Android System WebView
(https://play.google.com/store/apps/details?id=com.google.android.webview)
3. Select the "Update" option
4. Repeat these steps for Google Chrome (https://play.google.com/store/apps/details?id=com.android.chrome)

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chadly10
Enthusiast - Level 2
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lvrr
Newbie

I have an s10, Gmail kept crashing, Verizon said only a factory reset would fix it, I spend $20 for extra storage on Google One and backed-up my phone . This morning I went to the settings for the Gmail app and undid the last update (about a month old) and it fixed the problem. I figure Google made about fifty-million yesterday on new storage sales.

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