Battery usage

[pselian]

My battery is useful for a maximum of  2- 3hours provided I use it minimally.    The display is consuming most of the resources.   ~ 60%.  I also have apps such as SkypeMobile that automatically start that contribute to consumption of my resources.   I manually turn these apps off and soon they are restarted.  These issues were introduced with the latest droid OS update.  I had my local Verizon rep look at this and he recommended I post this issue and request and ETA for a fix.  

[indianafanatic]

pselian,

I feel your pain; we all do.  There are numerous threads in this forum that outline and validate any and all troubles you may be having with your Fascinate.  The only immediate remedy is replacing your phone with a Droid Incredible 2, Droid X2, or a long shot with the Droid Charge.  The long term remedy is to wait for Verizon to push out a variant of the fix that Samsung sent them on June 30th.

Set aside a little time to read through the threads here and find out what other Fascinate owners have experienced and how they remedied the problem, if at all.

Good Luck,

indianafanatic

[DionM_VZW]

Power consumption is still under review, community members! In the meantime, spare batteries and extended life batteries are available for purchase!

[no_service]

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DionM_VZW wrote:

Power consumption is still under review, community members! In the meantime, spare batteries and extended life batteries are available for purchase!

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Oh, how very kind of you to allow us to give you more money for a phone that you broke. You, Dion, make the most patronizing, infuriating posts. I can't believe you haven't been fired yet. You'll probably be promoted the way Verizon is operating these days. 

[DionM_VZW]

Hello again! I am pleased to say that I am still here and very sorry if my suggestion offended anyone My task here is to help and to show that we all support you in your efforts to enjoy your service. I will certainly endeavor to be more aware of that in my responses.

The fact is (other than it being under review) we have no news to provide on your concerns about battery performance on this model. The fact is that it has not been stated by anyone in any authority or decision-making capacity within Verizon Wireless or Samsung that what you're experiencing is a known issue, all I really can recommend is a spare battery or an extended life battery. While it's true that I don't own a Fascinate (my father does), both he and I have spare batteries for our phones. In fact, I have purchased extra batteries and/or vehicle power chargers for all 7 of the cell phones I have ever owned. Cell phones have been my sole form of phone communication for the last 9 years. I have a family with young children and can't be caught without a phone! To me, it's just being prudent.

Anyway, I'm sorry again. I hope you all have a great day!

[amylouisa]

http://community.vzw.com/t5/Samsung-Fascinate/Any-One-Having-Missed-Call-Problem-After-ED04-Update-P...

2nd post down on page 17 from MikeS1_VZW. While this specific link addresses missed calls, this is not the only issue that people are having with the Fascinate based on the numerous posts from various people having a multiude of problems.

I am glad that you apologized but it is still in bad form to offer accessories for problems with the phone.

[Deafptl4ever]

The new upgrade recently to fix voice volume has made my battery get really hot and last way less than before it. I wish go back as I had no problems with it before the upgrade. Any way I can remove the upgrade?

[AnthonyTa_VZW]

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Deafptl4ever wrote:

The new upgrade recently to fix voice volume has made my battery get really hot and last way less than before it. I wish go back as I had no problems with it before the upgrade. Any way I can remove the upgrade?

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Deafptl4ever,

I'm sure this was frustrating, thinking after doing a software update that everything would be working just fine!  I can imagine the frustration!  I would like to make a suggestion.  I actually have the same device, and after doing the software update had the same problem.  I believe it could be due to a program not, either, loading or closing in background properly.  I performed a Hard Reset of my device after the software update, and now the device is working just fine.  Just ensure, prior to doing the Hard Reset, that all of your data is backed up.  I am including a link with instructions and screen shots for the Hard Reset.

Hard Reset - Samsung Fascinate SCH-I500

Let me know how this works out for you!

[indianafanatic]

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DionM_VZW wrote:

Hello again! I am pleased to say that I am still here and very sorry if my suggestion offended anyone My task here is to help and to show that we all support you in your efforts to enjoy your service. I will certainly endeavor to be more aware of that in my responses.

The fact is (other than it being under review) we have no news to provide on your concerns about battery performance on this model. The fact is that it has not been stated by anyone in any authority or decision-making capacity within Verizon Wireless or Samsung that what you're experiencing is a known issue, all I really can recommend is a spare battery or an extended life battery. While it's true that I don't own a Fascinate (my father does), both he and I have spare batteries for our phones. In fact, I have purchased extra batteries and/or vehicle power chargers for all 7 of the cell phones I have ever owned. Cell phones have been my sole form of phone communication for the last 9 years. I have a family with young children and can't be caught without a phone! To me, it's just being prudent.

Anyway, I'm sorry again. I hope you all have a great day!

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Dion,

Can I accurately conclude that, after reading your statement above, Verizon is handing out replacement phones left and right for the Fascinate just because people are asking for one?  Samsung sent a "fix" to Verizon on June 30th for a problem that doesn't exist?  If people with the decsion-making capacity within Verizon and Samsung aren't aware of a battery issue with Verizon's Samsung Fascinate, are you stating that everyone above your pay grade doesn't know what's happening? 

I don't mean to single you out, but your comments are indicitive of the problem with Verizon's communication and attitude toward their customers with problems.  I have swapped out my Fascinate for a Droid Charge, but my wife is still unduely suffering, hoping & waiting for a software upgrade to fix her problems - a fix that will probably never come if "anyone in authority or decision-making capacities at Verizon Wireles or Samsung" refuse to listen to their customers. 

[DionM_VZW]

Hello indianafantatic! Maybe if I explain what it means to have an issue be under review by Verizon Wireless, you'll have a better understanding of my statement. When an issue is under review, it has been acknowledged by Verizon Wireless that our customers are reporting a problem that we were either unaware was occurring or have not been able to duplicate by using the same device for the same purpose and in the same location as our customers. It is the both the precursor to and part of the testing process. During the review period, we (as in all of Verizon Wireless, regardless of title) are not given any information on where we might be with this concern. (This is by and large due to the fact that troubleshooting such concerns through to resolution are collaborative efforts involving Verizon Wireless and the manufacturer.) We don't know if the problem is specific to a device model. We don't know if the concern is relegated to geographic location or locations. We don't know if it's the resulting behavior of applications. We know only that customers are stating that it is happening, and that we are now looking into it.

[indianafanatic]

Thank you, Dion, for better explaining the process behind the scenes.  When we don't know what's happening, and can't get any answers, we are left to make up our own minds and often jump to place blame on the most logical party/parties involved.  While Fascinate owners still don't have any answers, a clearer picture is being painted as to why and what processes are involved.  Even though it isn't much, it's something.

As I stated in my last post, I no longer have a dog in this hunt and will try my best  to watch this forum from the sidelines.  I do, however, still have a stake in how Verizon is or isn't communicating with its customers.  With the "bootleg" ED05 floating around, I hope that enough people will find success with it that Verizon will make it an official OTA update.  My wife is giving Verizon and Samsung until the end of the month to issue a fix to her Fascinate before jumping ship.

[DionM_VZW]

A better explanation is what you deserve, so no thanks necessary. And I do hope that this is resolved soon!

[amylouisa]

DionM_VZW - you have to be the most insensitive VZW employee ever hired. Your post has infuriated me so greatly that when my contract is up, IT WILL NOT BE RENEWED IN PART DUE TO YOU!!  If I could cancel my plan and return my phone right now without penalty, I would.

If a REAL Verizon Wireless employee who has any common sense would contact me, it would be appreciated.

[ChristinaB_VZW]

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Hi Amylouisa,

I am happy to let you know that there has been a release for an updated software version on the Fascinate, which has been a very successful update for Fascinate owners. It is the ED05 version and I'm certain it will change your opinion about your device. It can be downloaded for free to the phone by following these steps:

Select Check for Updates

Select Menu

Select Settings

Select About Phone (have to scroll down)

I have also provided you a link that takes you to the support page. Simply enter "Fascinate" as a keyword and the second option will be "Software update: Samsung Fascinate." Please click on that option. It shows the instructions for the  download, as well as the benefits.

http://www.vzw.com/support

Please note that this is not an update to the Gingerbread software, but is a software fix for the most recent update to Froyo. 

I hope you find this information helpful. Have a wonderful weekend!

[amylouisa]

um yea, got the update the day it was released. My issue was with a reply from Dion. Don't know why you replied to me via this thread.

[Pyre]

first you say.....

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amylouisa wrote:

DionM_VZW - you have to be the most insensitive VZW employee ever hired. Your post has infuriated me so greatly that when my contract is up, IT WILL NOT BE RENEWED IN PART DUE TO YOU!!  If I could cancel my plan and return my phone right now without penalty, I would.

If a REAL Verizon Wireless employee who has any common sense would contact me, it would be appreciated.

---

 and then when a different employee tries to help you, you say..........

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amylouisa wrote:

um yea, got the update the day it was released. My issue was with a reply from Dion. Don't know why you replied to me via this thread.

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theres a point at which you got to ask yourslf if your angry because your looking for help and havent gotten it or if your angry just to be angry. you wanted a real employee to contact you. why dont you accept that help instead of just be nasty?

[amylou_wartior]

lol. not being nasty.

having issues logging in under user name. I'm done with Verizon when contract ends. Hope you all have a good day.

[Smokie11]

Folks DionW has been a registered user less than 2 months, does not own a Fascinate and this is his approach to helping:

In regards to the missed calls, text and the monthly payments we make to Verizon every month for the privilege of not getting our calls:  DionW tells us that we should think of our monthly payments as a payment only for access to the Wonderful Verizon Network and it is unrelated to our phone problems.

In regards to battery problems after 2.2 was released:  DionW tells us, what battery problem??? You want batteries??? We sell batteries, come on folks buy some batteries and there will be no problem.

{please keep your posts courteous}

[amylouisa]

and yet another reason to change carriers. Good job Verizon...keep having representatives of your company encouraging people to buy accessories to fix a problem with your phone.

[SFObrien]

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pselian wrote:

My battery is useful for a maximum of  2- 3hours provided I use it minimally.    The display is consuming most of the resources.   ~ 60%.  I also have apps such as SkypeMobile that automatically start that contribute to consumption of my resources.   I manually turn these apps off and soon they are restarted.  These issues were introduced with the latest droid OS update.  I had my local Verizon rep look at this and he recommended I post this issue and request and ETA for a fix.  

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Sounds like an app or apps causing your problem.  First I would take a look at the apps you have downloaded from the market and see which ones are running.  Second, when you close a program make sure you use the back button until you get back to the home screen and not just hit the home button, that does not close programs.

If this continues I would do a factory reset assuring you start out with a clean device.  Add your apps one at a time and maybe that will tell you what is draining your battery so fast if it's not bad.

Good luck.