Blocking incoming texts by keyword

-S-
Newbie

For over a year now, I've been targeted via text message with messages like this(deleting partial link address so no one gets spammed) 

  • Luke Happy new year! Saw your number on your profile, shows you live close to me 🙂 Lets chat kso2.pw/6hCpL******** Add me here
  • Congrats Luke! Your code L5C-R2N7 printed on your last receipt is among 7 we randomly picked for $1000 Walmart gift card promotion h7xcv.info/212dEB*****
  • Luke Schofield 8731 Trails Drive Park City - O3c.xkbd.sne.jp/*******
  • Luke, CBD is proven to reduce pain, anxiety and stress? It is legal in all 50 States! Get yours now!

    painkiller2.xyz/P*******

  • Congrats to 2 lucky users of our internet data! Today's winners of iPhone 11 are: Mike and Luke! Claim now al3cm.pw/BT*****

My name is not Luke, nor had it ever been & there are no records of a 'Luke' owning this number prior to me. The messages come from a different # EVERY single time.  I can't track who it is. 

Does anyone know if and how to track where these SMS are coming from? And if there is capability to filter texts out into spam folder with using a keyword?? The timing is somewhat unnerving, of when I received a handful of these messages. Out of at least 100 messages in total. 

Help.

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Ann154
Community Leader
Community Leader

As far as I know, you can't block messages using a filter of keywords. 

You can keep reporting each message a spam using your phone's spam reporting tool if available. The Google Messages application has such an option.

The other way to report spam text messages is to forward the message to SPAM (7726) and then follow the instructions in the reply. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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jhhssuu
Enthusiast - Level 2

I've got a similar spam problem. https://imgur.com/a/TJq0WgD. the President is causing me anxiety

Ann154
Community Leader
Community Leader

Next time, please blur out the phone numbers from any images you post on this public forum. 

https://community.verizonwireless.com/t5/Community-Announcements/Verizon-Wireless-Community-Terms-of...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

I can understand your concerns regarding the messages being received. Are you not wanting to receive these messages or trying to unmark them as SPAM?  AlbertoR_VZW

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-S-
Newbie

I'm trying to not recieve these messages.  I never want these messages again. More so, I'd like to know who is behind it. Like I mentioned in the original post, the timing of some of the text messages gave me the creeps. Almost like they were watching or listening to what I had been saying. Somethings can't be tracked by browsing history, and the microphone on our phones; silently pulling out my school books to study and then moments later getting a spam message about pills to keep me awake if I'm stressing. Etc. 

Problem with changing my phone number is that, I have multiple-SO MANY- two step verifications linked my to phone number. I dont want anyone else using my number, nor do I want to loose access to an account at a later date because I'm unable to provide a code . 

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-S-
Newbie

I had no idea that the Spam option was available; forwarding each message to SPAM (7726) & then following instructions. 

The spam reporting tool doesnt appear in my options, of the Verizon Call filter app, for SMS/MMS. 

The default(built in) messaging app, on my phone had a keyword filter in the past. I used it in the beginning of 2019.  Then, after an update one day, that option disappeared.  I had been filtering all messages with the word 'Luke'.  It worked everytime. Those messages were sent to spam. I will follow up with screenshots of those messages in the spam folder  

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vzw_customer_support
Customer Service Rep

We understand the concern to have this taken care of. We want to try all options to get this done for you. Have you tried Call Filter to block these multiple numbers? In some cases, the number may be targeted and it may be best to change your mobile number. You can do this online via My Verizon completely free. 
JavierD_VZW

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-S-
Newbie

The Call Filter app on my phone, which has been updated, does not supply an option to filter spam texts. I block every single one of the numbers after I recieve them. The problem with that solution, is that these spam messages come in from a different phone number every single time. At the very beginning of the timeline(starting over a yr. ago, when these messages started to occur), a few messages came in from the same number. But that's it. It's like the amateur 'hacker'/'energy vampire' read a couple more pages on how to do their job. 

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vzw_customer_support
Customer Service Rep

When was the last time you attempted forwarding the messages? JoelD_VZW

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SpudGuy
Enthusiast - Level 2

Verizon: Please provide a way to suppress text messages using keywords!

Spoofing phone numbers makes it too easy to spam your customers, please do something to help!

I get 3-5 unwanted text/phone calls daily from different phone numbers, so the normal blocks using just the phone number doesn't work anymore.

Please do the needful... you are losing the battle, and soon customers.

Spamers - 5     Verizon - 0

BTW - I thought about installing yet another app to fill the gap in your services, but do not trust most of them, since even stupid flashlight apps want to see your contacts/text messages/etc.

vzw_customer_support
Customer Service Rep

We are here for you! Do you have Call Filter enabled to help with the spam calls/texts? If not, learn more here: https://www.verizonwireless.com/support/call-filter-faqs/#what . BrittanyC_VZW

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SpudGuy
Enthusiast - Level 2

The basic "Call Filter" does not help stop spoofed numbers, I have to ignore incoming call numbers I don't recognize and see if they leave a voice message. The free basic filtering also doesn't provide a way to add keywords, and I don't believe upgrading to "Call Filter Plus" at $2.99 per month is going to help, but I'm going to give it a try before I search elsewhere for a solution. Verizon should be able to filter calls where the caller ID is spoofed at some point in the system, this is ridiculous! I will post the results of this "test" after 30 days, stay tuned... 

 

SpudGuy
Enthusiast - Level 2

I upgraded to "Call Filter Plus" and the blocking is based on phone number, not message keywords.

Has anyone found where to enter keywords to block in text messages in this Verizon app?

 

vzw_customer_support
Customer Service Rep

Thank you for the update, SpudGuy. We're sorry that the Plus feature did not work for you. We have also noted your feedback about the application. Additionally, for what you are looking for, you may have to search for a Third Party option or just block the text messages sender as it comes in. For additional information on spoofing, you may review this link from the FCC:  https://www.fcc.gov/consumers/guides/spoofing-and-caller-id   

 

TakendraW_VZW

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ViableBurrito
Enthusiast - Level 1

I'm having the same problem. 7-10 messages that would all be blocked if I could block by keyword. I get messages for Tyrone (and calls) all day. This should be a simple fix. 

Primordial_Soup
Enthusiast - Level 2

This should not be difficult for Verizon to enable users to block calls by keyword. I am getting hounded by texts advertising CBD coming from changing numbers. Why can't Verizon do something to address this? I would change to another cell phone company in a heartbeat if they offered this feature.

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vzw_customer_support
Customer Service Rep

Primordial_Soup, as someone who is impacted by Spam text messages I understand how inconvenient it is for you to receive unwanted text messages. Have you re[ported the numbers that are texting you to the FCC? You can do so, here. https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts?from=home

Have you search for third party apps that will help you block unwanted text messages?   JacobG_VZW

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drobidas
Enthusiast - Level 1

This is UNBELIEVABLE!!!!  Verizon… you sound like a robot answering with short stupid answers. YES these guys are not the only one getting these annoying text from unknown people. I have about 6 of those text daily starting at 6am unit 9pm. ALL from different numbers but sounds like coming from the same people. For me, it always starts with “Alan…” “Alan…”“Alan…”“Alan…”“Alan…”“Alan…” I am sick a tired of this. I have forwarded about 50 of them to SPAM and filed a complaint with the FCC  BUT NOTHING HAS CHANGED. I REGRET so much switching to Verizon and getting a new phone number. It has been going one since November 2019. SO PLEASE. Tell us if Verizon can do something about us? Thank you

vzw_customer_support
Customer Service Rep

We apologize for this inconvenience with these text messages you are receiving, drobidas. We know how frustrating they can be, and we want to provide you with the best options we have available to get this resolved. Verizon has systems that automatically monitor and block suspected Spam text messages. If you consider these messages as Spam, we recommend continuing forwarding this message to 7726 for review. 

 

You can also register at vtext.com to establish text message blocking by accessing Preference and Text Blocking.  

 

Another option will be to change your number at no charge. You can review the options to change your number using this link. https://www.verizon.com/support/how-to-change-phone-number-video/#:~:text=Go%20to%20vzw.com%20and,Nu...

 

 

GersonG_VZW

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Blasnif99
Newbie

I know how to send numbers to Call Blocking.  I have 392 numbers in Unknown Senders, and only 89 in my Known Senders.  If you figure 15 seconds per manually blocked sender, this is an hour and a half of blocking messages that are trying to sell me Viagra, a winning lottery ticket or want to buy my house.  In Settings / Messages / Message Filtering, why can't you add "KEYWORD BLOCK."  We can take control of our own messages by putting  LUKE, VIAGRA, CIALIS, BONER, LOTTERY, MORTGAGE, OPRAH, PORNSTAR, CDB, TESTOSTERONE, HORNY, and INFUSED.  Yes... these are all from my manually blocked messages.  I don't want to send all Unkown Senders to VeroSMS because some of my bank information may be blocked, but my bank will probably never ever bother telling me how to keep my boner for hours.  Please add this simple feature to your Messages filter.

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