Help! I have a Note 9 with the latest update installed and an older Jawbone Jambox mini. I recently added the Jambox to my device to play music for a party, usually I connect it to my work computer via cable. Now my Note 9 keeps showing a pop-up notification that that the Jambox would like to connect to it. I had already unpaired it. I have tried everything, connect/disconnect, reset Jambox, it's super annoying. The Jambox is supposed to only connect to bluetooth when not plugged in with an audio cable. I have searched all the settings on my Note and can not find how to turn off this "pairing request". I have also searched for the resolution from the Jambox side but the mini is so old I can't seem to find any resolutions for that either. I have used this Jambox for years with many other devices and have not run into this issue previously, nor did this issue pop-up until I paired it with the Note 9.
I understand how it would be frustrating to conntinuoulsy display that message, lookingforwardfromhere. Your phone and your otherdevice will recogne that they've paired in the past, so I'd like to see what needs to be done to stop this in the future. Please double check your Bluetooth on your device to ensure that it was unpaired. Here is a link with steps on how to do so: www.verizonwireless.com/support/knowledge-base-201242/
PriscillaG_VZW
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Thank you for attempting to help, however as I stated the speaker is no longer connected to the device. If you simply re-read my post you will see I have stated I have "unpaired" the device.
Any other suggestions?
unpair & re-boot the phone.
the app may not be compatible with the note9.
Did that already, twice! There is no app, direct bluetooth connection.
You're more than welcome, Lookingforwardfromhere, but, we aren't giving up just yet. Our apologizes, we do see that you had stated that you had unpaired the device. I want you to test something out for me, so this annoyance can stop while you're trying to Jam out to some tunes. Please navigate into the settings and then connections. Once in your connection settings, scroll down and select 'more connection settings'. You'll see an option that says 'nearby device scanning'. If this option is enabled, please disable it and test to see if the problem continues.
JoeyM_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
That was it! It must have been turned on by an update because it didn't see to be on prior. In any case thank you!
Apparently I spoke to soon as I started getting the notification again this morning when I turned the speaker on. Yes I have restarted the device.
lookingforwardfromhere,
You've shared a lot of great details which we appreciate. I'm sorry to hear that started up again but we aren't giving up. It sounds like these are being sent by the speaker to the phone when the speaker shouldn't be sending anything so we may need to figure out why those are sending. To confirm is the speaker plugged in with an audio cable when this is happening? Do you know if your speaker has an option to turn off Bluetooth or adjust the Bluetooth settings?
AndrewT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes the speaker is plugged into the computer and playing audio. The speaker is set up specifically to play from audio cable when inserted. Still tries to connect to the device. I want to again state, this did not start until I connected it to the Note9 via bluetooth. Once I was done I removed the speaker from the device and that is when the notifications started. I have never had this happen with any other device. I have had the S4, Note 3, Note 7 (yes before the recall), S7 Edge, and the Note 8. All of these other devices I had set up the same way, I had also connected the S4, Note 3 and S7 Edge to the speaker via bluetooth and removed it. I still did not have this issue.
I do appreciate all that you have done Lookingforwardfromhere. I know I would be equally puzzled to figure out why the device keeps trying to connect after all that you have done. Did the scanning for devices turn back on by chance? Does this happen with any other paired devices? Is your device software updated? https://www.verizonwireless.com/support/samsung-galaxy-note9-update/ We will be on standby.
AmberF_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Sorry for the delay, I keep the speaker at work and we several snow days. The device scanning is not turned on, still in the off position. The phone is up to date. The speaker is up to date. The speaker is not connected to any other device by bluetooth as it is kept at work and used with the cord.
Lookingforwardfromhere, clearly the Jambox really wants to keep this connection strong. Let's continue to explore options to put an end to these messages. Please go to the Settings, Connections, Phone visibility and slide this to off. Once it is off, please let us know if you still receive these messages. Also, you mentioned resetting the Jambox, was this done by powering off and on or by following the factory restore steps? If this was simply powering off and on, below you will find the steps we found for a factory reset on the Jambox:
LorenB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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