Call Filter app "not compatible" with Samsung Galaxy S7 Edge

[shannon_tucson]

The compatibility page (https://www.verizonwireless.com/solutions-and-services/call-filter/#supportedDevices) says that the new Call Filter app is compatible with Galaxy S7 Edge.

But when I try to install Call Filter on the Products and Apps page (https://myvpostpay.verizonwireless.com/myv/productsapps/) I get the message that my wife's iPhone and my daughter's iPhone are compatible, but my Samsung is "NOT COMPATIBLE."

Verizon made such a big deal about rolling this out.  What's going on?

[vzw_customer_support]

We never want to leave you hanging, RedneckDad. Seeing how handy the Call Filter feature is, we want to make sure you are able to fully take advantage of it. How has it been working since the Call Filter has been downloaded? What occurs when you receive a spam call? If you have not already, please follow moemoe1's steps and make sure that the block and spam management has been enabled. You can review the steps here as well: (under the "Automatically block spam calls with your spam filter" section) http://spr.ly/6607EgGBh

[humbb]

I too have the older GS7 with the "Caller Name ID" app in the Verizon folder. It is now June and I still have not received the system update to the Call Filter app as was promised by Call Filter support (responding to my emails ovrr the last few months).  Can this please be expedited? I have already provided my 15-digit IMEI number to support and followed up with emails several times. Thank you.

[dexman]

A Verizon "Call Filter" app auto installed in my Samsung Galaxy S7 Edge not too long ago.  It looks to either be a subscription-based app, or, have a subscription component. I don't think that I will subscribe to the service at this point, but, we will see how things shake out later on.

[shannon_tucson]

dexman,

Call Filter showed up on my phone too, but I can only install the paid version.  Not sure why.  The paid version does some good, though, so I'm going to keep it for a while until the free version starts working.

[vzw_customer_support]

dexman, we're glad to see that our Call Filter app is now available for your Samsung Galaxy S7 Edge and I would like to clear up the details surrounding how to subscribe/add our Call Filter feature. The good news is that you can add the free Call Filter feature without any cost associated with the feature. We offer a free version that offers Spam Protection that allows a spam filter option to auto-block all potential spam calls. Subscribing to the premium version for $2.99/per month is optional and not required to use the free version.

You can enroll in this free Call Filter feature and learn more information at the link attached under 'General Information' Question #6. (This is separate from the 10-day free trial) Does this information help clear up the details?http://spr.ly/6603EerE7

AlanS_VZW

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[moemoe1]

Just sorted this out myself. My new phone had call filter installed in the Verizon group folder and was no problem to set up.

To do this you need to press ger started then the 3 bar menu at top left then block management then spam filter then turn on auto block spam and choose level. I set mine at All risk levels.

NOW FOR AN OLDER PHONE!

My wife has an older samsung v7 in its Verizon folder it had the older PAY ONLY app called Caller Name ID. The app is preinstalled and unremovable. YOU WILL NEED TO HAVE A ANDROID UPDATE to get this old app to update to the new call filter app that has the free component. My wife's phone just got the update this weekend.

[shannon_tucson]

Thanks for the tip, moemoe1...

I had the pay Call Filter app (the only one I could get to install) for a week or so.  Then I found that I could "unsubscribe" to the pay service and it appeared the free Call Filter service was working.

BUT... Then I got a system update and Call Filter showed up in the Verizon folder.  That should be good, but when I started and checked the app, it seems it had turned itself off.  So I did as you said and turned it back on again.  We'll see if it stays on this time.

[skater777]

I had the same issue, but the problem was that the app was already on my phone, but disabled.  Go to your settings and select "Apps."  Scroll to see if Call Filter is there but disabled. Just enable it and you're good to go.

[KH-OrnEsh]

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