1 Solution
My S5 won't send emails from my verizon email account, which is the default email for my phone. It will send fine from gmail, but when I try to reply to messages in the verizon account, I get a "Sending Failed" message and an eternal loop from my outbox trying over and over to send the message. Does anyone know how to fix this? I took it to the Verizon store for help, and they were completely useless.
Solved! Go to Correct Answer
Scottishlass,
We want to get you your emails. Please make sure your email servers are set correctly.
Incoming server: pop.verizon.net
Port: 995
Security: SSL
Outgoing Server:smtp.verizon.net
Port:465
Security:SSL
User Name:Full Email Address
RobinD_VZW
Follow us on twitter @VZWSupport
Let's make sure you are able to send emails, PennersMom. Have you removed and re-added the email address? Do you experience any problems sending an email with your Verizon account through a computer? Have you noticed if you are able to send emails when connected to cellular data or WiFi?
AndreaS_VZW
Follow us on Twitter @VZWSupport
I have no problems with my verizon account on a computer, and I can send new emails from my phone; I just can't reply or forward. The Verizon tech I called had me turn off the wifi and it works when its only on 4G. But it's going to be a real nuisance to remember to turn off the wifi every time I want to reply to an email!
did you setup the verizon acc't manually??
I can't remember, to tell you the truth. It's my default email account.
I have the same issue
We want to make sure you stay connected via email, chatamdad! Are you also using Verizon.net email? Have you had the opportunity to try removing and re-adding account?
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
I am having the same problem with my Verizon.net email I can receive emails but when I tey to send I get message failed error. I have loaded manually with the help of tech support with Verizon tech support when I discovered I could not send I unloaded and reloaded several times still get message failed.
Hello roseofsweetness!
I want you to be able to get all of your emails! Since you are able to send and receive emails with your other email account, let's focus on your Verizon email. Are you able to use it on your PC with no problem? I would suggest removing and readding the email account, or logging out and then logging back in. This function resets the email. Please let me know how this goes, and provide any additional information if needed.
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport
The tech help is useless. You have to load it manually but you must know the ports to use for both sending and receiving. You must get them from your Verizon fios account. This worked for me.
Sent from my iPhone
<< Personal information removed to comply with Verizon Wireless Terms of Service >>
I am having the same problem. I can reply and forward from gmail but only original emails, not replies or forwards, are sent from my Verizon email. I have been to VZW twice for three hours total and the problem is not fixed. They have removed and added the VZ account and input the server and port info. Emails still fail to send. Verizon, please help!
Scottishlass
I'm sorry to hear your emails are not working as expected! I'd love to get this resolved. When did this start exactly? Are you using the pre-installed email app? Any error messages?
RuthW_VZW
Follow us on twitter @VZWSupport
I tried to reply to your email on the phone and it did not send... again...I use the email ap. It started about a week after I got the phone on 1/3/15. VZ email works fine on my laptop. It won't reply or forward on the phone. what do I do?
Scottishlass, hmm that is quite interesting. Have you attempted to remove and re-add the email back to the account? Take a look here to see how http://www.verizonwireless.com/support/knowledge-base-98661/. As well, what type of email account is it that we're working with? Are you aware if you have the correct email settings provided by the service provider?
AdamG_VZW
Follow us on Twitter @VZWSupport
The VZ techs have deleted and re-added the VZ email account twice, set servers and pop addresses. Works fine on laptop. Gmail works fine on phone. It's a VZ email PROBLEM. It wont foreard or reply. I have spent 3 hours at VZW stores for help and no success. VZ needs to fix this.
Scottishlass,
We want to get you your emails. Please make sure your email servers are set correctly.
Incoming server: pop.verizon.net
Port: 995
Security: SSL
Outgoing Server:smtp.verizon.net
Port:465
Security:SSL
User Name:Full Email Address
RobinD_VZW
Follow us on twitter @VZWSupport
That worked...assuming you get this. Thanks.
All the best,
Debbie McMillan
Can you tell me exactly how you fixed your problem? I'm having the same issue. Verizon.net email will not reply or forward.
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