Can we get any details on 4.0.4 Update for the Galaxy Nexus

[CasperS]

Verizon,

Can you give us any information on the 4.0.4 update for the Galaxy Nexus? Any information you could put out here would go a long way towards calming users that at present feel both abandoned and left in the dark. We have no details and our expectations for a quick update cycle have not been met. Please tell us why, there are surly some good reasons. Without any input from you we are left to speculate and it is never in your favor.

Just a little insight into what is causing the delays of the roll-out would go a long way. Until then, it'll just be crickets and the angry mob of dedicated Android fans.

[Ann154]

Do you realize that this is a peer to peer forum and not a direct line to corporate or customer service?

[CasperS]

I do, but is there a better forum to go to? Is there another venue where VZW would be more likely to answer anyone's questions? If there is, I would happily post there.

Sadly, VZW doesn't make it easy to get answers.

[PJNC284]

Not really.  Until you see it here, no one really knows.

[Rob_Hol]

I have seen the 4.0.4 ICS update with my own eyes on a Galaxy Nexus device inside of the Verizon store. I was on my way home and decided to stop into the store to see if their Nexus had 4.0.4. To my surprise, their Nexus is running 4.0.4. When I noticed the update on the phone, I asked an employee why I have not received the update and they fed me the same line that every other Verizon employee is feeding others. You know the line, "they are rolling the update put in waves, but if you keep checking for the update, you might see it soon."

Before I left the store, I took pictures of the phone showing the update. Also for those that live in or around Douglasville,Ga you can go to the Verizon store that sits on the corner of Douglas Blvd and Chapel Hill Rd to see the update for yourself.

I have added photos as evidence.

[joedfadfa]

On Saturday, a Verizon store Cincinnati/Anderson Township had Galaxy Nexus running 4.0.4.

[Rob_Hol]

Re: Can we get any details on 4.0.4 Update for the Galaxy Nexus

Robert Holmes May 25, 2012 4:34 PM (in response to PJNC284)

I have seen the 4.0.4 ICS update with my own eyes on a Galaxy Nexus device inside of the Verizon store. I was on my way home and decided to stop into the store to see if their Nexus had 4.0.4. To my surprise, their Nexus is running 4.0.4. When I noticed the update on the phone, I asked an employee why I have not received the update and they fed me the same line that every other Verizon employee is feeding others. You know the line, "they are rolling the update put in waves, but if you keep checking for the update, you might see it soon."

Before I left the store, I took pictures of the phone showing the update. Also for those that live in or around Douglasville,Ga you can go to the Verizon store that sits on the corner of Douglas Blvd and Chapel Hill Rd to see the update for yourself.

I have added pictures as evidence.

[lights]

I went into the Alpharetta GA store today and saw their galaxy nexus' running 4.0.2.  I even checked their phones for the update but got the standard "your system is currently up to date" message.

[BigAlVista]

As a top-tier provider of telephony services, it is shocking that  Verizon is unwilling/unable to adopt an agile approach to software fixes  and releases.  They have not addressed  critical bugs in over 5 months despite the fact that fixes to some of the more significant ones (OS battery drain, lousy radios to name but two) have been available for months.  Finally, it is most surprising that  despite an outcry from it's customer's, Verizon is unwilling to have  someone from marketing take an hour or two to craft an honest,  transparent and intelligent response to its customers on this matter.

I don't mind waiting, provided I understand why.  A two sentence response akin to "Engineers are working on the upgrade, but we don't yet have a release date" is insulting.  An honest answer like one of the following would go a long way in improving their reputation within their customer base:

• "We have been unable to release the 4.0.4 update due to pending legal actions with xxx"
• "Our infrastructure will only support OTA updates for 20 million customers per month.  Accordingly, we must provide updates to our most popular phones first.  We expect to roll-out the update to the Galaxy Nexus a year from next Tuesday"
• "Our engineering department found several critical problems with 4.0.4 including (list them).  Accordingly, management has decided to forgo the release and hold out until Android 5.0 is ready.  We expect Android 5 to be available in late 2012.  Should you find that the issues you are facing with your Nexus running 4.0.2 are insurmountable, we will allow you to trade-in your Galaxy Nexus for one of our other smart phones at the new-every-two price

[ssracing411]

The new-every-two price? Nothing against you of course, but we deserve FREE replacements.

[artj]

Google has called Verizon's bluff. The 4.0.4 updated is available on Google's server. I would suggest a little reading and searching will give you additional information.

[rhoopes]

Its been available for days on their servers. Can't wait until my maxx gets

ICS but for now i'm really enjoying just the room it came with and motoblur

[shirke]

Verizon still hasn't released it OTA, and I suspect they never will.unless we do manually download and install updates

[chadbordes]

I would be totally down for that.  There has to be some algorithm of how they determine who gets phone updates based on how long you have been a verizon customer and how much money your account has generated over a certain period of time.  I am probably last on their list.  4.0.4 exists but apparently we don't deserve it.  I am frustrated because my phone just shuts off randomly.  Is there a way to manually install it or just have to wait?

[nexus_truth]

The update comes out based on serial number. Lowest serial numbers first. But Verizon still hasn't released the update

[Williamsburg4me]

I have been on the phone with support every other day for the past month.  I just need a phone that works.  If I had any options to change providers or phones without costing next months rent I would, but I am trapped.  Please Verizon, just give me the service I pay for monthly!

[lights]

http://www.droid-life.com/2012/05/29/galaxy-nexus-update-imm76k-approved-by-verizon-and-ready-to-rol...

This looks like actual correspondence from Verizon.  Promising?  Who knows anymore?

[nexus_truth]

It looks like the update will be available within the next few days. Verizon has officially posted the directions to update the Gnex. http://support.verizonwireless.com/pdf/system_update/samsung_galaxy_nexus_instructions.pdf

[jakemcgraw]

I also took note where you check the software updates under the galaxy nexus device support is missing as of earlier today.

[MikeInATL]

I'm also seeing info where VZW has approved 4.0.4 and published support docs for the new version.  However, the link you posted (and I've seen the same doc on a few other sites) is actually for 4.0.2 - build ICL53F.  It is not for 4.0.4.  Hopefully this is just an oversight and the supposed support docs really exist.

However, given their history and the huge mess they've made of this, I'll believe it when I have the notification on my phone.

[lights]

if you can't see the new page, clear your browser cache.  I was seeing old ICL53F info page, cleared my cache and now I see a new MUCH MORE EXCITING page.