Cant send pictures galaxy s7

[TAYGRI68]

I just got a galaxy s7 and I tried sending pictures and it keeps saying invalid destination address.

[jenniferh_vzw]

I definitely want to get you enjoying your new S7, TAYGRI68. Are you able to send and receive text messages? Which messaging application are you using on your S7? Are you able to access the internet with Wi-Fi turned off on the phone?

Thank you

JenniferH_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[j00ciiex]

I am also having the same issue. Wifi on, mobile data on.

[j00ciiex]

using the standard samsung messaging app

[derekr_vzw]

j00iiex,

Picture messaging is a great way to share memories. Let's get you up and running. When did this start? Are you able to receive picture messages?

DerekR_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[j00ciiex]

Yes I can receive them. This is a new phone so I never was able to send

pictures.

[j00ciiex]

It is the whole mms function because I can receive group chats but cannot respond. There is definite issue with outbound mms. I reset network settings and have rebooted my phone. It does not work.

[bobbyjack]

Go to Settings/Applications/Application manager/Message+/Permissions. Make sure everything is ON (I have location off, though not important). View all permissions by selecting More/All permissions.

[j00ciiex]

I am not using message+. I'm using the default samsung messenger.

[bobbyjack]

Same thing. Go to that app in settings and turn on permissions . By default they are turned off.

[j00ciiex]

I turned on all permissions for Samsung message and message +. Looks like

mms only works on message +. Still failing on samsung default message app.

I'm wondering if my phone number information on about phone being

000-000-0000 has anything to do with this?

[bobbyjack]

I've only ever used the Verizon message+ service

Looks like you are right about the Samsung message service not being able to send mms. Although there is a camera setting. Strange.

Don't know about the phone number being all 0s. I assume you can send and receive calls? I wold ask at a corporate Verizon store about that. They tend to know more than other Verizon outlets.

[j00ciiex]

Pictures also won't send on message+. There might be a network error for

the people having the same issue. Verizon told me that would escalate this

to their network folks.

[anthonyc_vzw]

Let's ensure this matter gets resolved, j00ciiex. I sent you a private message so I can review the network ticket you previously submitted. ...

AnthonyC_vzw

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[mthooven]

I am also having the same issue on my Galaxy S7.  It's brand new & I use Message +. I can receive groups texts but cannot reply. I cannot send a group text (it says  "invalid destination address" & "failed" instead of "sent".  I also cannot send pictures to an individual number .  I have done everything from Uninstalling & reinstalling to removing Sim card & putting it back in, to everything listed in the forum.

Any other suggestions?

[j00ciiex]

You know it's very odd. this situation was escalated with the network team

and I was advised that they have seen this problem before and it's a sim

card issue. My number is also 000-000-0000 on the settings. I didn't go to

the store to get a new sim card but randomly my mms is now working. my

suggestion is to have the situation escalated to their network team to see

what they can do for you on their side. it might just work all of a sudden

later like it did for me

[j00ciiex]

Also, instead of adding the name from contacts, try manually entering the

number when sending an mms. let me know if that works.

[vzw_customer_support]

mthooven, we want you to be able to send and receive messages from everyone. We will take a closer look at this for you. It looks like there could be a problem with your sim card. We recommend visiting one of our stores to have your sim card replaced. Follow the link for our address locator: http://vz.to/2cg06Uo

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Tortina83]

I'm having the same issue. new phone, got it Monday. can't send group messages-never a problem before. can't send pictures with text app- never a problem before. I used and continue to use message+. I can receive pictures via text and can receive group messages. can't reply to group messages, only as a single recipient message to each person, a hassle and ridiculous since I've never had this problem with my old phone. when I get a text with a picture attached it comes like a group message, like it was sent to me and the sender and again I can't reply unless I start a new message to sender only.

[kramerlivz]

Then put in the right address.

Sent with AquaMail for Android

http://www.aqua-mail.com

[EzPc2010]

So its been over a month and no one has found a reason for this issue nor a solution?