Today 3/13/2011 I again wrote to samsung for an explanation as to what is taking so long to get the 2.2 update out for us fascinate owners the following is the response I received from Samsung ...
Thank you for your inquiry.
We do apologize for the inconvenience. Regarding your concern, Samsung feels it is important to make the Android 2.2/Froyo upgrade available only after we feel that we can give the millions of U.S. Galaxy S owners a simple and reliable upgrade experience. Due to the complexity and unique functionality of each Galaxy S device, we are performing additional testing and are working to make the Android 2.2/Froyo upgrade available to all U.S. Galaxy S owners, as soon as possible.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Kaye
SO IT LOOKS AS IF THEY HAVE NOT GIVEN THE SOFTWARE TO VERIZON YET AND ARE STILL TWEAKING IT THEMSELVES ,
IM SERIOUSLY DISAPPOINTED AND REALLY HATING IT RIGHT NOW , SAMSUNG YOU HAVE PROBABLY JUST LOST ANOTHER CUSTOMER.
Solved! Go to Correct Answer
Hi.
Verizon Wireless began pushing Android 2.2, Froyo, to the Samsung Fascinate on April 21, 2011. Enhancements include support for Adobe Flash Player. You can visit www.verizonwireless.com/fascinatesupport for more information and download instructions for the software update. Customers will also be able to download the update manually by going to Settings > About Phone > Update Phone.
Thank you for your patients,
With the many months that have passed, samsung and verizon still have not released the froyo update, it does not look like we will ever get the froyo update or gingerbread! They have not even made a statement as to how much longer it will be before we get the update.
If they are not going to release it then they should allow their customers to R&R their cells with the understanding that if it turns into a brick then samsung and verizon will replace it with a new cell that has at least froyo 2.2 on it! What would be better is to allow us to swap our cells for the cell of our choice, like the Apple iPhone 4.
Thanks to all our Community Members for the feedback. We apologize for any delay; we understand and truly do appreciate your excitement concerning the impending release of Froyo 2.2 for the Samsung Fascinate. We do ask your continued patience as we address the update concerns. The update was announced at CED 2011, but at this time we do not have a date as to when it will be available since we do not want to set a specific date that may or may not be met with the update delivery.
Please understand that Verizon Wireless will release the stable finished update to you as soon as it is ready. We are committed to giving you the best, and we will not release the update until we are confident that it will run smoothly without issues or bugs. We again appreciate your understanding and patience concerning this matter.
Sincerely,
edw@vzwsupport
EdW_VZW wrote:
Thanks to all our Community Members for the feedback. We apologize for any delay; we understand and truly do appreciate your excitement concerning the impending release of Froyo 2.2 for the Samsung Fascinate. We do ask your continued patience as we address the update concerns. The update was announced at CED 2011, but at this time we do not have a date as to when it will be available since we do not want to set a specific date that may or may not be met with the update delivery.
Please understand that Verizon Wireless will release the stable finished update to you as soon as it is ready. We are committed to giving you the best, and we will not release the update until we are confident that it will run smoothly without issues or bugs. We again appreciate your understanding and patience concerning this matter.
Sincerely,
edw@vzwsupport
Either verizon is playing dumb or you just don't get it. You said "We understand and truly do appreciate your excitement." The excitement you are talking about was the excitement that we had when we were first promised froyo months ago. The excitement has worn off long ago and has turned into anger and frustration! If this is how you treat your "Valued Customers" do you really expect us to stay with you when our contracts run out!?
Explain to us how two giant companies, samsung and verizon, cannot get the froyo update out when devs from XDA can do it in weeks???
hey guys, those that are **bleep** about the update, join our facebook page. we're all going to put samsung on blast all at once on april fools day. this is the strategy vibrant users did with the "never again" campaign on twitter, samsung released their update the next day after they were publicly humiliated. lets mobilize! spread the word!
EdW_VZW wrote:
Please understand that Verizon Wireless will release the stable finished update to you as soon as it is ready.
Sincerely,
edw@vzwsupport
Would you like me to email you a stable copy?
At least someone from VZW replied, but this doesn't address the issue that we Fascinate owners were sold a bill of goods. When I purchased this phone 6 months ago, I was told that Froyo would be released "shortly". That was important to me so I could use Flash. 6 months is not shortly, it's 25% of my 2 year contract! At a minimum, VZW should either allow us to change to another phone free of charge, or credit us the purchase price.
There are a ton of fascinate owners that are frustrated to say the least! Those of us who are angry with samsung are getting together on FaceBook to voice our opinions to samsung on April 1st. Join us and let them hear your voice also, follow this link to FaceBook:
http://www.facebook.com/pages/Contact-Your-April-Fool/171721029544794?sk=wall
Ross97338 wrote:Today 3/13/2011 I again wrote to samsung for an explanation as to what is taking so long to get the 2.2 update out for us fascinate owners the following is the response I received from Samsung ...
Thank you for your inquiry.
We do apologize for the inconvenience. Regarding your concern, Samsung feels it is important to make the Android 2.2/Froyo upgrade available only after we feel that we can give the millions of U.S. Galaxy S owners a simple and reliable upgrade experience. Due to the complexity and unique functionality of each Galaxy S device, we are performing additional testing and are working to make the Android 2.2/Froyo upgrade available to all U.S. Galaxy S owners, as soon as possible.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Kaye
SO IT LOOKS AS IF THEY HAVE NOT GIVEN THE SOFTWARE TO VERIZON YET AND ARE STILL TWEAKING IT THEMSELVES ,
IM SERIOUSLY DISAPPOINTED AND REALLY HATING IT RIGHT NOW , SAMSUNG YOU HAVE PROBABLY JUST LOST ANOTHER CUSTOMER.
Those four words I put in red is what caught my eye. They don't even have a clue if it will even be released !!!!!!!!!!!!
Folks FROYO is out there, go get it and don't worry about the official version. Enough of the waiting game madness these fools are putting you through.
screw the galaxy s 2 and verizon for not enforcing samsung to release this update like all the other carriers did
Forget about sumsung for now and concentrate on verizon being a loyal customer and spending money with them every month is enough. they should be the one to put foot to butt to samsung. with pressure for its customer and i mean everyone it makes things happen lets get it together.
I have been running froyo for two months. It is very stable.
But follow the Money who has most to gain.
I don't think it is samsung
I think it is Verizon it won't come out until verizon is ready and I think it is all to do with marketing.
Samsung has a stable build done and it has been done.
So it will most likley will never come out.It might hurt sales of new phones and contracts.
samsung is trying to fix a problem with froyo NO OTHER MANUFACTURER HAS TRIED TO FIX. so, of coarse they don't know how long it will take.
It must be an autoresponse... Funny, I got the same exact message when I asked Samsung about the update to 2.2... Actually it's lame not funny! That's why I returning my phone back to Verizon Fedex in the morning. I had this phone 13 days today and when I tried to d/l some apps from the market last week, I got a message telling that my OS was old and I needed to update my OS.... Geez, I just got this phone, but will return in the morning and wait for the HTC Incredible 2 to go on sale shortly will a 4.0 screen and 2.3
I can not understand why some people think they are trying to work out some problem.
I am not having any problems with froyo.
It is a solid build. GPS =GREAT, Battery=Like 2.1, Force Closes =none
Email=Great,Usb to Computer=Great, Bloatware=Full
It all seams to be all there and all working Great.
Samsung=Done
It has to be a Marketing thing.
SELL MORE NEW PHONES AND CONTRACTS
they are working out the battery draining tenancy with cdma devices. it's a well known issue, and it has been documented that samsung isn't happy with this, and it's one of the reason updates have been pulled on other carriers. it's not myth.
It is great that you are able to return your phone but for us that have to wait, it is no fun.
Start a new topic or ask questions in the open forum.
