Fascinate Return/Exchange Time

[Hilbe]

Anyone know how long we have to return the exchanged Fascinate?  My father got his exchange Droid Charge in the mail, but I'd like to wipe his device/microsd card clean before we send it back in.  He's not tech saavy, otherwise I'd have him do it himself.  I probably won't see him for a few weeks, so I was hoping we have a month to return the Fascinate.  Anyone know the policy on the exchange?  The new device and return stuff was mailed to him and it's like pulling teeth to get any information of what was included in the package.

Thanks.

[NuDroidUsrr]

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Hilbe wrote:

Anyone know how long we have to return the exchanged Fascinate?  My father got his exchange Droid Charge in the mail, but I'd like to wipe his device/microsd card clean before we send it back in.  He's not tech saavy, otherwise I'd have him do it himself.  I probably won't see him for a few weeks, so I was hoping we have a month to return the Fascinate.  Anyone know the policy on the exchange?  The new device and return stuff was mailed to him and it's like pulling teeth to get any information of what was included in the package.

Thanks.

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  Not sure of the timeframe, but the return slips will list the return by date.

[bluestar]

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Hilbe wrote:

Anyone know how long we have to return the exchanged Fascinate?  My father got his exchange Droid Charge in the mail, but I'd like to wipe his device/microsd card clean before we send it back in.  He's not tech saavy, otherwise I'd have him do it himself.  I probably won't see him for a few weeks, so I was hoping we have a month to return the Fascinate.  Anyone know the policy on the exchange?  The new device and return stuff was mailed to him and it's like pulling teeth to get any information of what was included in the package.

Thanks.

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Unfortunately, it's 5 days but apparently you can call and ask for an extension.

[AnAngryPole]

Remember to return by the requested date or you will be billed for the full retail value of the phone in upcoming bills till they recieve it at the return center.  Also record the FedX tracking number it goes out under to protect yourself if it is delayed in transit back to the return center.  This happened to me on my first Fascinate!  They wanted $500+ for a bricked phone due to bad software pushed by VZW; sound familiar anyone??

[SandraW]

there is no "return by" date on the invoice that came with the phone....

I assume "within 5 days" means you have to drop it off with FedEx within 5 days after you receive

the replacement phone...  not when it has to be delivered back at Verizon's warehouse in Texas?

[DionM_VZW]

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SandraW wrote:

there is no "return by" date on the invoice that came with the phone....

I assume "within 5 days" means you have to drop it off with FedEx within 5 days after you receive

the replacement phone...  not when it has to be delivered back at Verizon's warehouse in Texas?

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Hi SandraW and hello to all community members! Within 5 days means that the carrier (be it Fed Ex or otherwise) must have the original device within 5 days of the receipt date of the replacement. Example: VZW ships the replacement on on the 10th, and then you get it on the 12th. After you activate the replacement, you would need to hand the original device over the the carrier by the 17th. I hope that helps!

[JoeL_VZW · Accepted solution]

Thank you to the community for your replies. 

      We ask that you return the defective equipment within 5 business days. We understand that things happen and that doesn't always work. After 5 days the warehouse will put the full retail charge on the account for the device. They will remove the charge up to 90 days once they receive the defective equipment as long as there is no physical or liquid damage to the device.

Please click here to see how to hard reset the device. Please click here to see you to erase the memory card.

Thank you

[ChristinaB_VZW]

Hi Hilbe, 

Send your current device back to Verizon Wireless within 5 days of receiving your replacement device to avoid being charged the full retail price of the replacement device. Please make sure that your replacement device came with a memory card. If it did not, you will keep your memory card, and should not return it. The information on your memory card can be transferred to your replacement device just by removing it from your Fascinate and inserting it in your replacement device.  Your videos and pictures will be transferred. Music will have to be re-formatted, or transferred from your PC to the replacement device. 

You are able to transfer the information on your SD card to your PC with a card reader, or by connecting the device itself to your PC by following these steps:

Remove memory card and insert card and card reader in USB port (if using a card reader) -You will see the phone listed as a separate drive in your PC

Transfer files from the device to the folder of your choice on your PC.

Go to your file directory on the PC.

You are also able to transfer the files back from your PC to your device. Again, if the replacement device did not come with a memory card, please keep it and do not send the card back with the device. 

You are able to use the prepaid return label provided in the box that the replacement phone came in. 

I hope this information is helpful for you. Thank you for your posting and have a good day!

[Dragmatic]

I was informed by a Floor Supervisor at Verizon Wireless customer service tonight that there were never any 4G devices offered as replacements for these junk Fascinates that we all have. They also told me that the salesperson that I spoke to in my local store (Burlington, NC) was misinformed by telling me about this. I'm tired of being lied to. I pay $141/ month for a phone that does not work properly and hasn't since I first purchased it. I am current on every possible update on my phone yet that is what they keep telling me to do as well as a factory reset. My girlfriend had her Fascinate turned off and reactivated her Blackberry just to have a phone that works. I want a resolution!

[cmbaker4184]

Yes, me too....I have 3 friends that have exchanged their Fascinates with all the issues they were having...I called tonight and they told me no....I would have to get a refurbished Fascinate....uh NO THANK YOU! All 3 friends were able to either upgrade (without renewing contract) to a Droid 2, Droid X, or Droid Charge...I am mad that I am not getting these options also!!!!! I am tired of everytime  you call Verizon, you get a different story! UGH....I pay the full coverage insurance amount each month....if my phone is acting up, I should be able to EXCHANGE IT FOR SOMETHING ELSE FOR FREE! Jmo

[Elitist_Jerk]

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cmbaker4184 wrote:

I pay the full coverage insurance amount each month....if my phone is acting up, I should be able to EXCHANGE IT FOR SOMETHING ELSE FOR FREE! Jmo

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So much wrong with this statment..

1. Insurance covers water damage and theft

2. Verizon doesn't handle insurance

3. why would you get a different, NEWER model than your phone?

The reason your friends got a replacement device is because there was a software issue with the device, that has since been resolved  and pushed to the phones and now your phone is working fine.

Honestly the fasinate, when working, is a much better device than the incred2 or x2

[Dragmatic]

Thanks for letting me know my junk phone is working fine after that push update. I thought all I got was Google Books and a phone that still doesn't work right. I guess I should check again.

[cmbaker4184]

Yeah, my thoughts exactly...I have done every upgrade on the phone and NOPE, still nothing!

And YES I do believe they should replace my phone for me if its not working....WHY SHOULDNT THEY?!?!

[Himdroids]

So much wrong with this statment..

1. Insurance covers water damage and theft

2. Verizon doesn't handle insurance

3. why would you get a different, NEWER model than your phone?

The reason your friends got a replacement device is because there was a software issue with the device, that has since been resolved  and pushed to the phones and now your phone is working fine.

Honestly the fasinate, when working, is a much better device than the incred2 or x2

so much wrong with your above statment...

VZ sold a phone that never functioned correctly out of the box...They should stand behind there products they sell.    VZ keeps hoping to fix it with patches at the customers expense .  After spending hours with VZ CS on the phone I can tell you the latest and greatest patch does absolutly no good ( My wifes POS fascinate is no better now than it was before the patch missed her job interview call and the money offer).   My wife wants to exchange for the charge as she like the samsung screen.   They offered everyone else the charge but we are told this program expired on 07/28.  Why didnt they make the owners aware there was even a program??  The funniest part is they keep telling us they got approved to send out a charge but cant??   There CS Dept is some of the biggest liars i have ever spoken with in the business.  They spin you in a circle to go to the store and then back to CS.  They will lose our business of 9 phones over a 200 dollar phone that cost them less than that...  So why should they make it right for the customer??  {please keep your posts courteous}

[Dragmatic]

After much complaining I finally received an Incredible 2 which I am very happy with. Thanks for a very compassionate Verizon employee for believing customer service is actually important.