Fascinate- Will it eventually be fixed/updated ??

[Herbb623]

Dear Verizon representative(s),

I own 3 Fascinates.  All 3 are experiencing intermittent missed calls/texts, etc.

I like these phones. A lot.
I do not want a replacement refurbed phone sent to me, at this point.
All 3 are on ED04, the latest verizon froyo release.

None have EVER been tampered or modified in any way.
Since Sept 2010, only updates or changes to phones software has been via Verizon's
official OTAs.

All I want, at this point, is an answer to 2 simple questions:

Is Verizon/Samsung 'actively' working on a fix and/or software update for the Fascinate?

Will that fix along with future fixes be released via an OTA update or even an instore visit?

I am NOT asking for a specific release date(s).

I'm just asking for a COMMITMENT, from Verizon, that owners of the Fascinate have

not been abandoned. I don't think that is too much to ask for at this point.

That's it.

Thank you for your time and prompt response.

[wardcst24]

Not a good sign when no VZW Coustomer Service People answer you

[SFObrien]

I think it will.  ED05 has leaked and and is being tested free and will probably be put out over the air at some point.  I also think an official Gingerbread will come eventually since one stock leak EC09 has already been out as well.

Again just my opinion.

[bellerin1]

I  heard the ED05 release will be available OTA within the next 10 days.  If you want to keep you Fascinate wait 2 weeks and if the update isn't here by then I would suggest trying the swap.

[randallg]

Until you realize that Verizon is only interested in your $$$ and that they will be doing nothing to correct the problems with the UN-Fascinate, you will remain "a very unsatisfied customer."  I was told by a friend that is a local Verizon store rep that the problems will not be resolved since the Fascinate will be phased out in the Fall and Big Red is concentrating their efforts on new phones and 4G service.  He said that on any given day, a minimum of 6-8 people come in complaining about the Fascinate and all the problems you described and MANY more.  My wife and I have the UN-Fascinate and loved it until they destroyed the functionality with the Froyo 2.2.  We miss at least 5 calls per day and the calls aren't even showing up in the Call Log.  Our texts sometimes work but for the most part, fail.  We are waiting for AT&T to bring out the iPhone5 next year and then we will be moving our service.  What a dismal shame that a once good company now chooses to ignore it's customer base and post Billion dollar profits.  To answer your question....NO...it will nor be fixed/updated.  They are moving on to all their new phones that won't be obsolete in a few months.  Good luck!

[NuDroidUsrr]

---

randallg wrote:

Until you realize that Verizon is only interested in your $$$ and that they will be doing nothing to correct the problems with the UN-Fascinate, you will remain "a very unsatisfied customer."  I was told by a friend that is a local Verizon store rep that the problems will not be resolved since the Fascinate will be phased out in the Fall and Big Red is concentrating their efforts on new phones and 4G service.  He said that on any given day, a minimum of 6-8 people come in complaining about the Fascinate and all the problems you described and MANY more.  My wife and I have the UN-Fascinate and loved it until they destroyed the functionality with the Froyo 2.2.  We miss at least 5 calls per day and the calls aren't even showing up in the Call Log.  Our texts sometimes work but for the most part, fail.  We are waiting for AT&T to bring out the iPhone5 next year and then we will be moving our service.  What a dismal shame that a once good company now chooses to ignore it's customer base and post Billion dollar profits.  To answer your question....NO...it will nor be fixed/updated.  They are moving on to all their new phones that won't be obsolete in a few months.  Good luck!

---

  But don't you think you are backwards in your thinking? If Verizon was just interested in your $$$, then the fix would come out quick, make you happy, and keep collecting your $$$. To replace the phones with another model phone costs them money, and I would think would be more expensive in the long run than just issueing the fix. It is not like you are signing another 2 year contract when it is replaced.

 Just my $.02

[spurs21]

---

randallg wrote:

Until you realize that Verizon is only interested in your $$$ and that they will be doing nothing to correct the problems with the UN-Fascinate, you will remain "a very unsatisfied customer."  I was told by a friend that is a local Verizon store rep that the problems will not be resolved since the Fascinate will be phased out in the Fall and Big Red is concentrating their efforts on new phones and 4G service.  He said that on any given day, a minimum of 6-8 people come in complaining about the Fascinate and all the problems you described and MANY more.  My wife and I have the UN-Fascinate and loved it until they destroyed the functionality with the Froyo 2.2.  We miss at least 5 calls per day and the calls aren't even showing up in the Call Log.  Our texts sometimes work but for the most part, fail.  We are waiting for AT&T to bring out the iPhone5 next year and then we will be moving our service.  What a dismal shame that a once good company now chooses to ignore it's customer base and post Billion dollar profits.  To answer your question....NO...it will nor be fixed/updated.  They are moving on to all their new phones that won't be obsolete in a few months.  Good luck!

---

I also heard all over this forum prior to the Froyo update that we would never get that update either. if the EDO5 update is being tested, there is still hope it will be released. 

[Herbb623]

First, thank you for all that have given their opinions. Its appreciated.

But really Verizon, its a simple question that needs answering.

If you do plan on continuing to update, just let us know. I'd like to keep these phones.

If you are no longer going to provide updates to this phone, please let me know that as well and

I'll trade all 3 for some other phone that works  AND   you do plan on supporting !!!

 ( Note: I believe I read that both Verizon AND Samsung ( along with other carriers and phone companies committed to Google to support Android phones with updates for 18 months after the phones initial release. Fasncinate released 09/2010 so I would

expect updates at least thru end of 2011 if not thru 03/2012. After that I fully understand we will need to fend

for ourselves. And thats fine! )

Thanks.

[kcfan007]

I have been missing calls like crazy the last few weeks. Today I missed 6 calls from my husband, he needed to tell me he a flat tire and was broke down on the interstate.

[amylouisa]

I really hope they update this soon. Luckily my quirks on the phone are very random so I'm grateful on that part. I'm just worried that with Verizon switching people to the other phones that they will just forget about the Fascinate.

[Herbb623]

Come on Verizon !!   Show a little backbone, step up to the plate, and let us know.

Are you or are you not supporting ( via tech support AND by supplying android updates for.. )  the Samsung Fascinate

for the remainder of 2011    ?????

You'd be surprised at how understanding 'informed' customers can be.

Thanks.

[RSDan]

Around 6/30 a rep came on here and said a fix was being tested - 2 weeks later I was told by a phone rep that the reported fix  was not working on all phones so the release was postponed.  I switched to the Charge.  My self esteem instantly took a big leap - people were calling me and had been, just didn't know it when I had the Fasinate.  The Charge isn't perfect and I think Verizon is still working out some kinks with the 4g SIM cards but it does receive calls, texts and when in a 4g area is very fast.

[#13]

I understand it can be frustrating to miss calls in a time of emergency.  If you are still having issues with missing calls please PM with your mobile telephone number and I will review your account to make sure your service is working properly.  Hope this helps.  Thanks.

[ChristinaB_VZW]

Hello Herbb623,

I am happy to let you know that the ED05 update has been released and will correct the issues you have been experiencing. This is not an update to the Gingerbread software, but again, the issues you are experiencing will be corrected.  

I thank you, and all of the other contributors to this thread, for your patience. To get the update, simply follow these steps:

Select Check for Updates

Select Menu

Select Settings

Select About Phone (have to scroll down)

You can also click on this link:

http://support.vzw.com/system_update/samsung_fascinate.html

I hope this information is helpful and that you enjoy the update!

[Mullaney]

Hi, I just clicked on the link that was provided and received a "no page" message.  Please advise.

[TamaraH_VZW]

---

Mullaney wrote:

Hi, I just clicked on the link that was provided and received a "no page" message.  Please advise.

---

Sorry about that...try this:

http://support.vzw.com/system_update/samsung_fascinate.html

[TamaraH_VZW · Accepted solution]

The great news is that the ED05 version has been released as of 7/28/11.

Fascinate Update

You can do the update by going to Settings>About Phone>System Updates>Check New

[ChaunceyM_VZW]

I can understand your frustration. We have rolled out an update that will address the issues you are experiencing. To update your phone follow the instructions below:

1. Select Menu

2. Settings

3. About Phone

4. System Updates.

Thanks,

ChaunceyM_VZWSupport

Follow us on twitter @vzwsupport  

[Herbb623]

Well, thanks for the replies, Verizon. kind of......

Applied ED05 to all 3 Fascinates last week the day it came out. Still seem to be missing texts.

Phone that sends text will show text in log.  Phone text was sent to

has no text or log of missing the text.  No errors/warning on sending phone either.

May be missing calls, but not sure yet as no one has complained to me.

Cell tower only  1/2 mile away.  All 3 have good signal's ... 3 to 4 bars.

All 3 have had factory data reset done on them.

AND no one from Verizon has answered my only question, which still is.

" Will Verizon/Samsung continue to support the Fascinate, via updates/fixes,  newer andriod

releases through out the remainder of 2011 ?????  "

I am not asking for specific or even general release dates of updates.  Just want to

know will you continue to actively support this phone.   Simple question.

[#20]

---

Herbb623 wrote:

AND no one from Verizon has answered my only question, which still is.

" Will Verizon/Samsung continue to support the Fascinate, via updates/fixes,  newer andriod

releases through out the remainder of 2011 ?????  "

I am not asking for specific or even general release dates of updates.  Just want to

know will you continue to actively support this phone.   Simple question.

---

Herbb623, yes we will continue to support the Fascinate. If there are bugs that need fixing, any issues that we see occurring on multiple devices, we will report those issues to Samsung and our product team to work on a resolution. For your issues with text messaging on the Fascinate, I would recommend doing a factory reset. The update should have resolved issues with missing calls and text. If it is still not working, I suggest contacting technical support so we can submit a trouble ticket for our network team. 

[Herbb623]

Thank you MarquiaF_VZW for taking the time to reply to my question.

Its good to know that going forward, the Fascinate will still be supported !