Since the 2.2 update, my Fascinate will take a screen shot when I push the on/off button to close down the display. I hear this click like I've taken a picture with the camera. This happens at least 6 times each day. I've gone into the camera mode to see if the pictures are saved so I can delete, but nothing there. What's up with that? I haven't upgraded to ED04 yet because some of my friends are having even more problems since upgrading from ED01. Ayone else having this issue? If so, were you able to get it to stop?
Mine does the same thing, very annoying. My phone locks up, but that's nothing unusual, it's been doing that since I bought this crappy phone. It started locking up since I got it a few months ago. Verizon is very much aware of the problems Samsung phones have. I've gone through 4 "CERTIFIED" Pre owned phones. Definatly wasn't worth the $199 I paid for it.
Hi Z4driver,
Have you also performed the update to the ED04 software version? In addition, are you running any third party applications for the camera on your device? If so, I would recommend uninstalling, and then monitor the device to see if it is still happening. If you have not performed the update, please follow the steps below to do so.
Press Menu
Press Settings
Press About Phone (need to scroll down, it is listed at the bottom)
Press System Updates
If this is still happening, you could also complete a battery pull of the device, or a soft reset. You will not lose any of your data by doing this. Just remove the battery when the phone is powered on, then wait 60 seconds. Once this time has elapsed, re-attach the battery and power the phone back on.
I hope this information is helpful. Please let us know if you have any additional concerns. We are happy to assist you.
Yes, I did the update, it said " NO NEW UPDATES AVAILABLE"
My phone does the same thing... Sometimes it dims the screen like it should and other times it takes a screen shot when I push the power button. The only way I've found to get it to go from screen shot to actually dimming the screen is to go into an app or something and then get back to the home screen then try again. I've had my phone both hard reset and soft reset at least four times each... it hasn't solved the issue. And I also checked for new updates.. none are available.
Thanks.
I'm so fed up with Verizon & this Samsung phone. I haven't been able to enjoy using it at all. Verizon needs to step up & do something to fix all the problems we've been puttung up with. I don't want to talk to the Verizon people monitering this site. I'm sorry, I don't mean to sound rude, it's just how I feel. I'm not paying over $100 a month to have them walk me through fixing it myself. I need a cell phone that works.
Why does most of the Samsung Fascinate threads say SOLVED when they're not???????
Our phones still don't work the way they're supposed to!!!!!!
My current phone (and the previous one which was even worse) will automagically hit the home or back button for me. Sometimes it just goes freakin' nuts. The problem with the screen shot is because the phone thinks the back button is being held down and when you hit the side button, it snaps the picture. Mine does this, too, and I am not happy at all about it. I got the phone when it originally came out for $300, and the customer support and service has been awful. The in-store rep did a factory reset on my phone without backing it up and lost a bunch of contacts (I had just been to a conference). Unacceptable.
I am having this same problem, I just got my Fascinate from a friend, i had a blackberry before and got tired of all the outages, and everything was working fine until yesterday. I was on my Plume app and the phone just went crazy! it automatically closed the app and the back button and then opened the voice command feature. Oh and just recently i go to lock my phone and it takes a screen shot as well, only it saves the screen shots and i am able to erase the pictures. Have you found a solution to the wacky back button?
I don't believe there is a solution, other than accepting a certified like new replacement of the fascinate and pray! It took four tries and I finally gave up. I approached VZW on swapping the phone out completely, which they finally did and I now have a Motorola Droid 3. So far, I've purposely tried to hose it up (sarcastically) by loading all my original list of apps and so far the phone operates just fine. (KNOCK ON WOOD!) I'm not having the same issues I had before, so maybe it's just the phone. I loved the fascinate but I'm sorry I wasted a year with it instead of choosing the Droid 3 from the on-set; which was my other choice when switching from a BB to Android. Best of luck. I suggest changing phones completely.
What is a third party application? My phone does the same. If I remove the battery, the screen shots show up in the gallery and I can delete them.
lamass68 wrote:What is a third party application? My phone does the same. If I remove the battery, the screen shots show up in the gallery and I can delete them.
Well I will take a stab at explaining the "third party application" question. Usually this is a application that you download through the marketplace. This installs an application that didn't come stock on your phone. Now you have to be careful, because some of the phones come preloaded with third party applications that are still present even after a factory reset. For the fascinate the Skype application would be such an application. It is not part of the stock android system, it is made by a third party developer, and Verizon decided to include it.
As for the Camera there is a stock application for it. Now it may not match the original android operating system camera program, but it is what Samsung put on the phone. If you download or install another application to control your camera that would be considered a third party application.
I hope that clears up some of the muddy waters for you.
I was having this same problem. It was very frustrating. I had to fix it myself. I have Titanium backup installed on my phone. I tried to uninstall the screen capture service but it would not let me. I ended up just freezing the screen capture process within the Titanium backup app. Hope this helps.
Problem is that most of us don't have Titanium Back due to one needs to do something to their phone before you can install the backup software
knully wrote:I was having this same problem. It was very frustrating. I had to fix it myself. I have Titanium backup installed on my phone. I tried to uninstall the screen capture service but it would not let me. I ended up just freezing the screen capture process within the Titanium backup app. Hope this helps.
Well, I definitely understand why this issue would be frustrating. With the last software version, it added the ability to take screen shots by holding the back arrow down and then pressing the power button. If the phone is taking screenshots on its own, it may think you are holding down the back arrow. Are you noticing any issues with the phone exiting out of applications or problems using the back arrow? I checked and I am not showing this as a widespread issue with the new software. I would suggest backing up your information and doing a factory reset if this continues. You will need your Gmail information to setup your phone again. The factory reset is located at Settings>Privacy>Factory data reset.
My fascinate randomly takes screen shots, no rhyme or reason. So add mine to the list...
Do you have the juice defender app?
JimR1 wrote:My fascinate randomly takes screen shots, no rhyme or reason. So add mine to the list...
No I don't have the juice defender app.
Seriously? This is the response. "We know its an issue, we understand, blah blah blah." I wonder how it is a company with a known problem can sit by and not fix it?
Please tell me that this "feature" was actually needed, or requested by someone because I am here to tell you it's crap. If you push the power button, oh and your hand happens to be in the natural position on the opposite side, it will take a nice, useless picture of your screen. Great upgrade. How about a fix now?
How can I delete the 27 screen shots that I have on my camera? This is ridiculous **bleep**! The Fascicrap has taken at least 2-3 screen shots a day then won't dim and I have to go thru 3 steps to get it to dim...1/2 the time I have to remove the battery and restart! OMG! Can't wait till my contract is up!
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