Froyo 2.2 Update failing.
Grahxen
Newbie

Cannot get the froyo update to install. Phone reboots after hitting ok on the install screen after download and error message pops up.

 

 

Anyone else having an upgrade/install issue with 2.2?

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1 Solution
vanessas_vzw
Verizon Employee

Hi.

 

Are you able to use any data on your device?  What is your current software version?  If the device is rooted, the warranty is voided.  The Verizon Wireless software version prior to the 2.2 update is i500.EA28.  To view the software version, please follow the steps below.

 

  • From the main screen, touch menu tab
  • Touch Settings
  • Touch About Phone
  • View information under Baseband Version

If you still need assistance, please send me a Private Message with your 10-digit mobile number, and I will be happy to help you.

 

Thank you,

 

View solution in original post

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13 Replies
Grahxen
Newbie

This was error.

 

 

I got this error: UPDATE FAILED or INCOMPLETE. reason: IP_PREVIOUS_UPDATE_FAILED.

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an0dyne
Enthusiast - Level 3

Grahxen wrote:

This was error.

 

 

I got this error: UPDATE FAILED or INCOMPLETE. reason: IP_PREVIOUS_UPDATE_FAILED.


http://community.vzw.com/t5/Samsung-Fascinate/OTA-Froyo-install-fails/td-p/509006

Read that thread. That was the answer I got from VZW support. If you didn't do "that which shall not be typed", then you're in my boat

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TheGiraffe78
Newbie
I saw someone say they had the same issue and they pulled the battery, rebooted and was able to download and update just fine. If you have not done that I would give that a shot first.
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Grahxen
Newbie

trying that now..

 

 

Stinks that we have to redownload the update everytime, should just be a way to launch it again after it downloads the first time

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tanman2324
Newbie

Ya im having the same problem too:/

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Grahxen
Newbie

Still failing.... I guess i need to do a factory reset???

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Grahxen
Newbie

Ok, Hard reset phone, wiped out my SD card, took out battery several times. Tried update 7 times now still fails.

 

 

I even downloaded the update.zip posted on another forum and copied it to my sd card and tried running the update from the SD card.

 

Same Error message.

 

UPDATE FAILED or INCOMPLETE. reason: IP_PREVIOUS_UPDATE_FAILED

 

Anyone else solve this?

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TheGiraffe78
Newbie
Your best bet would be to go to a Verizon store and see if they have any tricks up their sleeve.
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PJNC284
Master - Level 2

yeah, I'd contact Verizon and get a replacement.  Sounds like you have one from the batch that just refuses to update.

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tanstaafl1963
Newbie

Are any of these phones showing the problem Rooted?

Might that be the issue?

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mhewski
Newbie

The only trick is THIS:

 

 

  • Device can not be Rooted, vzw Employees can not help with this.

(google it the reversal)

 

 

:smileywink:

 

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Mjolnir106
Newbie

I had the same problem and I figured out why. As far as i know it has to do with the fact that you may or may not have rooted the phone.

 

I'll come out about it cause I bought my phone second hand and am out of warrenty anyway.

 

I ROOTED MY PHONE. And it caused the problem.

 

To check if your rooted. Go to the market place and download Battle.net Authenticator Key. When it downloads open it.

 

If a warning pops up saying that your phone maybe rooted. Then you can't update your phone. You'll keep hitting that error every time.

 

If it doesn't tell you your phone maybe rooted then its a problem with the phone and I don't know how to help you. Sorry.

 

For those of you who are "rooted" simply {edited to comply with Terms of Service}


return your phone to stock then try the update again.

 

NOTE: I'M NOT RESPOSIBLE FOR ANY ERORRS THIS MY CAUSE UP TO AND INCLUDING BRICKING YOUR PHONE.

 

Again this is what i did and it fixed the problem.

 

Hope that helps. Smiley Happy

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vanessas_vzw
Verizon Employee

Hi.

 

Are you able to use any data on your device?  What is your current software version?  If the device is rooted, the warranty is voided.  The Verizon Wireless software version prior to the 2.2 update is i500.EA28.  To view the software version, please follow the steps below.

 

  • From the main screen, touch menu tab
  • Touch Settings
  • Touch About Phone
  • View information under Baseband Version

If you still need assistance, please send me a Private Message with your 10-digit mobile number, and I will be happy to help you.

 

Thank you,

 

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