Galaxy Nexus Software Update Download Failed - Can't Retry Download

[JustinA1]

I was attempting to do the recommended software update but I just see an error on the System Updates section that says 'Download Failed'.  When I click 'Retry Download', nothing happens.  Any idea how to get the retry to work?

Thanks!

[jrh4054]

Why would you be trying to do an update on a brand new phone? The Nexus just went on sale today.

[JustinA1]

They told us to:

http://support.verizonwireless.com/pdf/system_update/samsung_galaxy_nexus.pdf

[21stNow]

Have you tried to reboot your phone, Justin?

[JustinA1]

Yeah, I thought that might clear the failed download, but it didn't work. Still says 'Download Failed'.

[21stNow]

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jrh4054 wrote:
Why would you be trying to do an update on a brand new phone? The Nexus just went on sale today.

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There was a software maintenance update to Android 4.0.2 that came out either last night or today.  The phone wouldn't be updated until the user activated the phone.

[KLRSKIR]

Oddly enough I was at the store this afternoon and others were having issues getting the update. Nice handset none the less.

[21stNow]

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JustinA1 wrote:

I was attempting to do the recommended software update but I just see an error on the System Updates section that says 'Download Failed'.  When I click 'Retry Download', nothing happens.  Any idea how to get the retry to work?

Thanks!

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Was the system updates section that you checked in your notifcation bar on in your System Updates section of "Settings"?  If it was in the notification bar, have you checked through Settings>About Phone>System Updates?

[JustinA1]

It was not in the notification bar, it was in  Settings>About Phone>System Updates, and that's where I'm getting the error.

Time to use a fancy new ICS feature: Error Screenshot

[Tidbits]

Servers are over-loaded.  Give it about another few hours and try again.

I had that problem and I just gave up and waited an hour and tried again and everything went through fine.  

It happened to both my GSM version(4.0.0 to 4.0.1) and my LTE version (4.0.0 to 4.0.2).  If it still doesn't work when everything dies down you may need to do a factory reset and try again.  If you are still getting an error you may need to contact Google(which honestly  is better than contacting CSR of Verizon since they control the  updates, and the device support and they should know everything about the device.)

[PJNC284]

Besides, if you really really want the updates the system image files are available for 4.0.2. Tis the beauty of a Nexus

[Tidbits]

Forgot about that.  There should be an address somewhere for the servers where you could download it manually and put them on your phone and apply the update.  Been a while since I had my Nexus One, and Nexus S.  

[AZSALUKI]

would it be worth trying it while not on wifi? i noticed in the screenshot that it was on wifi. i really have no idea. i just know that when i couldn't update my tbolt in june, i had to use 1X and it worked fine (but took FOREVER.....lol)

[kpoverdorf]

this happenend to me..... the fix is to hold the 'Retry Download" button.