I am experiencing the same problem today. I have tried shutting down the phone. Even removed the battery for 5 minutes or so, and then tried again. It is stuck on a cycle of the x logo for a few minutes to a quick flash of my lock screen, then it cycles back to the x again. In reading the thread, it looks like my phone must be stuck in an update or something, but it hasn't changed in several hours. Now, I can't even turn it off.
>> Branched from an earlier discussion <<
Message was edited by: Verizon Moderator
Having equipment issues is no fun dkporter. I know this can be very frustrating and we will do all we can to help get this resolved. Thanks for performing some trouble-shooting steps to help fix your issue. Is your phone damaged? How long have you had this issue? Are you able to perform this step http://vz.to/1634z0a? Please keep us posted. I also recommend a hard reset but you will need to ensure your information is backed up first http://vz.to/182QAWB .
KinquanaH_VZW
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I ended up taking the phone to the Verizon store where they attempted a
hard reset. After several attempts, they couldn't resolve the problem, so
they sent me a new phone.
On Oct 4, 2013 12:04 PM, "Verizon Wireless Customer Support" <
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