Galaxy Nexus battery drain after 4.2.2 update

[rphi808]

My phone has discarged is just over 2 hours!  All settings are normal, battery usage noted screen 41% exchange 25% and email 21%.  While screen goes dark, it appears the screen is still using juice in the background.

[slimb9]

i believe there is a reported issue with exchange email accounts in 4.2.2 which can be solved by deleting your exchange account and then adding it back.  looks like you have a significant amount of drain from your email accounts.  how many to you have running?  screen on 41% ok. but how much time was your screen actually on.  you say your battery died in just over two hours, so i would assume you had your screen on approximately 50min to an hour. 

report back after deleting and adding back your exchange email account.

[Norfin]

I don't use Exchange, and I'm eating the entire battery in less then two hours. The upper third of the display is HOT when the display is not on. Plugging it in powered up is useless since the current drain is higher than the capacity of the charger. Plugged it into my 2AMP charger for the my tablet - still not enough.

Called VZW and the tech indicated the drain issue is all over their internal forums, but no solution other than they will send you a replacement phone.

I was reading elsewhere that one guy thinks the display is still really on, just gone to black.

BATTERY:

Screen 27% (off mostly)

Android System 14%

Android OS 9%

[rphi808]

I'll try the exchange fix, On this battery charge (spare battery) exchange is 37% of battery usage.  only using one exchange and on gmail account.  My phone is also hot near the top back.

[slimb9]

did the exchange fix work?  and if only somewhat try and change your exchange email settings from push to syncing every 15 minutes. 

[acofran]

uninstalling and re-installing exchange reduced the battery usage from 46% to 15%. However, the screen usage is now showing 59% and the battery drain issue hasn't improved.    Any other suggestions?

[acofran]

I'm having the same problem - extended life battery drains fully in about an hour and phone gets really HOT.  Exchange  is using 46% of battery.  After speaking with Verizon and Samsung, they are sending me a replacement phone.  Going to see if deleting and re-installing exchange solves the problem.

[Kdms13]

I am experiencing the same charging and overheating problems.

I removed all Exchange accounts and without setting them back up, it still shows Exchange Services at 34%.

I hope a fix is determined very soon....and a replacement phone shouldn't count as a fix.

[SteveCable]

I'm having the exact same problem: a freshly OTA updated Galaxy Nexus (with Exchange services running). I left my phone at home all day (charging) after the update. I turned it on, ran a couple of errands over a couple of hours, and it was dead by the time I got home. I also had the "hotness" issue Norfin was talking about.

[sirfong]

Sad to report, I'm having the same issue. My phone hasn't left the charger today, and I'm at 1% battery. Only app I've randomly used is the calculator. The phone will charge when it's powered off, turn it back on and zoom! goes the charge.Top half of my phone is hot, like the above comments have stated, too.

In the time it's taken me to write this, my phone is now at 0%. I haven't touched it!!!

[Matte242]

Same here...at first, it was saying that it was an espn app that I have, so I uninstalled it, rebooted, and charged it fully.  Guess what..... 2 hours later, same deal.  This time it was saying that a ps3 app was draining the battery, so I did the same thing, uninstalled, rebooted, and charged it.  Now, again 2 hours later its saying that google + is using the majority of the batter, but I can't uninstall it.   Also, it feels crazy hot.  Anyone have a fix for this?

[stripperman]

so far the only thing i have tried that works is this:

goto SETTINGS

then to APPs

then swipe to your left 2 times to go to the tab ALL

click on EXCHANGE SERVICES

then click the button DISABLE.

warning this will affect u getting emails. but will not drain your battery as before.

****UPDATE****

since disabling exchange services my battery life is back to normal. i don't receive emails from my corporate account but yahoo and gmail still work fine.

[NJGuy07052]

I'm having the same battery drain issue after upgrading to 4.2.2.  Except for me, the battery meter claims Maps is the offending app.  I tried the Exchange deactivation as suggested but I'm still having the same problem.  And it still says Maps.

I hope a fix is pushed out quickly because the phone is basically useless after lasting for about an hour on a full charge!

[TheDullah]

Yeah my phone also drains really quickly. I even turn off the data network and it still drains the battery

[rphi808]

Deleted Exhange and re-installed and that seemed to do the trick.  Left the phone on all night and seems to be discharging normally.  The heat is gone also.  I cycled through three recharges on two separate batteries.  Perhaps the apps that are showing up as offenders need to be deleted and  re-installed.

[Matte242]

Tried a couple more things, but didn't help.  About 3 hours ago, I uninstalled the updates to google maps.  Thought I would try that since you can't uninstall the app.  Before it was showing that was using the battery the most.  I charged it fully, and have been on battery for about an hour, and the battery is at 91% which is about right I guess.  I'll update later if it still seems better.

[Matte242]

I guess that didn't totally work.  It seems better, but not as good as it was before the update.  2 hours later I'm it 45%, I guess that would be about 3 hours....but I am not even using it at all.  I used to get a whole day with light use, or about 8 hours with moderate use.  Anyone found something that works?

[Barnaldo]

Add me to the list.  I've tried the "delete & re-add Exchange account" idea, but to no avail.  I have an extended battery, and while my phone seems to last somewhat longer than before I tried the Exchange fix, it's still nowhere near what it was before the 4.2.2 update.

I'm also noticing things like general slowness, not getting notifications about incoming emails (though they show when I look at the account) and the phone not securing itself after the preset amount of time has passed.

The bells and whistles of 4.2.2 are nice, but certainly not worth all this grief.  Is there any way to remove it and go back to 4.1.1?

[Matte242]

I caved in and called Verizon.  They are sending me a replacement.  I hope this one doesn't do the same thing...

[AW2]

OMG, me too!  Android operating system, or Google + seem to be at the top of the draining list, and screen, but I don't keep it on hardly at all, always at darkest.  So frustrating.  I will try the exchange, deleting and re-doing.  Got to have that for work.  I may have to get a replacement, can't work like this.  Any rumors of a fix?

[Norfin]

Is anyone at Verizon reading this forum? Seriously, you brick our phones and not even a peep here? I was a first day purchaser, so I laid out $300 - a little progress report sure would be nice.

I also contacted Samsung by email since they are closed for phones devices on Sunday. I received a bot-generated response. So darn helpful! Everyone call Samsung and complain on Monday - 888-987-4357

---------------------------------------------------------------------------------------------

Thank you for contacting Samsung Telecommunications America.

After reviewing your email, I understand that your phone’s battery is draining quickly.

We are committed to your satisfaction and we will help you with the resolution for the issue.

I will provide you some tips to increase the battery life, if you still have same issue we will inform you about the next step at the end of the email.

Make sure that,

1. You are using the battery and charger came along with your phone.

2. The firmware on the phone is up to date with the latest available

version. Please provides us with the current base band version on your

phone. You can find it in the location Applications >>Settings >> About

phone.

3. Make sure that Wi-Fi, blue tooth and GPS are turned off on your

phone if they are not in use.

4.. Reduce the brightness of your Phone and do not use live wall papers

as they consume more battery power.

5. Do not wait until your battery is completely depleted before charging

your device. Repeating this process of a complete discharge and recharge

can over time reduce the storage capacity of any battery.

6.Is there any noticeable physical damage to the device?. Physical

damage can include (but not limited to) missing, bent, or broken battery

contacts. Remove the battery and inspect all contacts on the device and

battery to ensure they are intact and free of damage or debris. Inspect

all accessories to ensure there is no physical damage and they are in

good working order.

7. Check the LDI (Liquid Damage Indicator) located inside the battery

well and on the battery itself. LDI indicators should be solid white or

white with visible pink/purple X's.If the LDI is solid pink/purple/red,

it indicates the device has been exposed to moisture and is not covered

under Samsung's limited warranty.

8. Samsung batteries are rechargeable Lithium Ion (Li-ion) batteries.

Lithium Ion batteries are among the most popular batteries used in

consumer electronic equipment. One of the main reasons for popularity is

the fact that lithium ion batteries do not build a memory. This term is

commonly misapplied to cases in which a battery depletes faster than

expected. Talk time and standby time ratings are measured using optimal

conditions, meaning no conditions exist that require extra use of power.

9. Has the device been exposed to extreme weather conditions? Samsung

devices come equipped with a safety feature that will automatically

power down the device once it reaches a critical level

10. Perform a factory data reset on the device to fix the issue. Most of

the issues can be resolved by performing hard reset(Factory Reset).Your

phone settings will be changed to default factory settings once you

perform Hard reset. Hard reset erase all downloaded applications and

personal files, including music, pictures, videos, and documents, that

did not come pre-installed on the device. Paid applications can be

re-downloaded free of charge if the same Google account is used after

the reset. Back up the data on your phone and perform a factory data

reset. To perform Factory data reset, go to Applications >> Settings >> backup and reset >> Factory data reset.

11.There are two reasons for the issue. One is the issue with the

battery and the second is the issue with the internal circuitry of the

device. Let us first confirm whether the issue is with the internal

circuitry of the device or the battery. Try charging the device using

tested battery available at the carrier store. If the tested battery can

hold charge for long time we can confirm that the issue is with the

battery. In this case contact Samsung voice support team to get the

battery replaced if the device is in warranty. Please contact voice

support team to file a service request for your phone if the issue

persists after trying with tested battery. At your earliest convenience,

please call Samsung Customer Support by phone at our toll free number

1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday

through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

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Sincerely,

Sherman

Technical Support