Galaxy Nexus in call volume issue
JSmith4260
Newbie

When I place/receive a phone call, the volume is all the way to the max.  When I attempt to lower it, the rocker moves up and down and I can see it move on the screen but it has no effect on what's coming out of the earpiece.  It seems that every call I take is at full volume.  Has anyone else experienced this issue?  The volume rocker works perfectly so it isn’t a hardware issue, seems to be a software one.

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14 Replies
joebu11211
Newbie

I'm having the same issue with my Galaxy Nexus.  I had Google Voice installed and the issue persisted after removing the program.  Anyone ever find a fix for this?

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LS1crazy
Newbie

I've had my GNex for 3 days now.  No problems whatsoever, yet.  The in call volume can also be adjusted on the screen, try that on yours.  While in call, pull the device away from your head and then after pushing the button on the side of the phone, touch the dot on the screen with your finger and you should be able to move the volume dot all the way down the scale to adjust volume.

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myandroidlife
Enthusiast - Level 2

does this help?

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joebu11211
Newbie

The in call volume is maxed out and will not change when using the ear buds that came with the Nexus.  I can see the screen volume on the screen and the buttons on the side of the phone do work to show that the volume is supposed to go down but the volume is not corresponding with the change on the screen.  It doesn't matter if the volume is low or high, it is set to max only in calls.  It works great for listening to music.  It is strange that the volume control seems to be negated by being in a call while using ear buds only.

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Not applicable

Joebu11211, thank you for sharing your issue also. Have you tried rebooting your device when this happens? Looking at previous posts, this has resolved the issue for others. I have a Nexus also and I tried two different headsets and I am not experiencing this same thing. Please try rebooting the phone and retest. If you are still having the issue, boot the phone into safe mode using the instructions Antonio gave above. Please let us know your results.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

myandroidlife
Enthusiast - Level 2

i'd booted the phone into safe mode as Antonio supported, but the volume keeps maximum. i have no other third party volume app or software installed. kindly please help

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joebu11211
Newbie

Hello MarquiaF_VZW,

I was able to make a phone call using Safe Mode without the phone being at max volume.  I proceeded to remove all widgets and apps from my phone particularly ones that migrated from my previous droid.  After getting down to basics I began installing apps again and so far in normal mode I have been able to make calls without the volume being stuck at maximum.  I wasn't able to determine which app was the culprit though.  Glad that it is working properly as it makes using the phone much more enjoyable!

Thanks,

Joebu11211

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OwenCletis
Newbie

I have the same issue. Booting in safe mode did restore control. I have Google voice and Csip installed. I assume uninstalling those would be my first step?

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Tomi
Newbie

I got a new Galaxy Nexus yesterday and was experiencing exactly the same issue. I made a call with my headphones on and the volume was maxed out and couldn't be adjusted exactly the same way as you described. I called the Verizon customer care and they told nobody has ever complained of the same issue. I rebooted the phone and now it seems to be working at least for a while. I don't have any 3rd party volume control software installed, so it is not related to any volume control software malfunction. I have the built ICL53F. As rebooting helped it is not a hardware issue but a software issue. As I don't have any external volume control software, it must be a software issue in the firmware build ICL53F. Verizon, would you please report this to Google & Samsung and request the bug to be fixed.

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myandroidlife
Enthusiast - Level 2

it blocked me too. have you been given any tips from Verizon or Samsung related to this issue. if it is convenient for you, kindly please help.Smiley Happy

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AntonioC_VZW
Verizon Employee

Hi JSmith4260,

I can see how inconvenient it can be not being able to control the volume on a call. This may be caused by a 3rd party application. Please run in Safe Mode and test. If issue stops while in safe mode, then a 3rd party application is conflicting with your phone's volume and you will have to identify the conflicting application and remove it.

Alternatively, as contradicting as it may sound you can try Ann154's suggestion (thank you!) and install a sound manager application that may resolve the issue. Please keep us posted and let us know how you get this issue resolved so that other forum members can benefit from your experience.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/vzwsupport

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jht
Newbie

I am having the call volume issue, too: the Galaxy Nexus blares at full volume during calls even if I change the volume setting during the call.  It will even show that the volume setting is at its lowest, but it is as loud as the maximum setting.  The problem goes away when I put it into safe mode.  Now, Antoinio... wrote that we have to identify the conflicting application and remove it.  Given the number of applications on the phone, how can I practically isolate the one that causes the problem?  Does anyone have a method for identifying the application other than removing and testing each, one by one?  I will start by removing the most recent applications first and, if I find the offender, I will post it here.  I would appreciate if others would do the same!

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Ann154
Community Leader
Community Leader

I haven't, but I also use an application called Sound Manager to access all the various volume levels in the device including the in-call volume.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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myandroidlife
Enthusiast - Level 2

hi,there. thanks for your suggestion. does this app work? where can i get the free one. please help.

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