Galaxy Note 4 Android 5.1.1 Update - VZW FAIL

[emlspencer]

I am beyond irritated that as the flagship of exactly one year, Verizon continues to provide less than vague answers as to when we will be receiving this update.  I used to laugh at Sprint as a provider and swore that I'd never consider AT&T again as an option.  However, I have been awaiting Android 5.1.1 since June this year and have watched carries such as Spring and AT&T release 5.1.1 to their customers.  At this point, considering I pay about $125/month, I have been investigating other carriers and their service records and can honestly say, I am considering paying the fee to break my contract with Verizon to receive support and tech that keeps current.  In my estimation, Verizon should be offering credit to those of us that have been waiting months to receive this update to our [removed] devices which haven't worked properly since 5.0.1 was released.  I've been a customer with Verizon for 10+ years and can honestly say I have never been so disappointed with the service or lack thereof.   Get with it Verizon.  Stop treating your customers, whom are probably paying the highest bills based on the handset of their choice, like second rate piles of [removed].

I'm rather curious how much time and money was spent on Verizon creating their fancy new logo - perhaps the developers, designers and others on that team should have focused their energy on testing and releasing the update for their note 4 customers.

VERIZON FAIL!!!!!

[Removal required by the Verizon Wireless Terms of Service]

[ftlng]

The same as everyone else.  The phone is wicked slow, apps just open for no reason, the battery drains quickly.  It takes a great deal of patience to own this phone.  I have been waiting on a fix just like everyone else and at this point I feel like I have a better chance as seeing cows fly.

Sent from my Verizon Wireless 4G LTE smartphone

[Chapman1969]

This is verizon's way for use note 4 owner's to buy a new phone that has

the current software.

and the only thing that is verizon is doing is losing their customers to

AT&T sounds like Verizon needs new management

[emlspencer]

Here we go folks: [removal required by Verizon Wireless Terms of Service] VZW Executive Relations team.  Start calling and leaving voicemails.  Flood their lines!!!!!

[kidqwik]

5.0.1 is a horrible update.  My phone has lagged so much, served as a heat warmer, and just given me nothing but headaches since the update months ago.  All the other carriers have 5.1.1 for the Note 4.  Verizon could care less it seems.  And no, I don't want a response from a rep saying blah blah blah.  The problem is this old update that is known to have problems and Verizon's inability to release the latest update because they're probably trying to cram as much of their own bloatware into the release as possible.  No, it's not Samsung we're waiting on, it's Verizon.  TBH, I'm tired of paying so much money for data where the other carriers like Tmobile are now including streaming music and video services as free data usage while Verizon still has them count against your data and already charges a lot for it as well.  I live in surburbs of NYC in NY so I would get good reception with any carrier.  I think it's totally time to switch carriers and leave Verizon's overpriced fees and way slow update cycles for Tmobile or Sprint.  Enough is enough.  I don't want to be one of your cash cows anymore.

[vzw_customer_support]

@kidqwik

It saddens me to hear you’re not happy with your device or our service.  I want to ensure we do everything we can to keep you a happy Verizon Wireless customer.

I see you’re experiencing problems with your Samsung Galaxy Note 4.  Please share with me details of what you’re experiencing so that I can further assist.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ftlng]

Does anyone at Verizon ever read any of the posts on here about the Note 4?  We all at one time had a great phone.  It was probably the best phone ever in the 24 years of having cell phones.  Then, along came update 5.0.1 that has changed this phone into one of the most frustrating pieces of garbage ever.  Has Verizon done anything to fix it?  Nope!  Either get 5.1.1 out to all of us or give us the Note 5 (if it's better).  DON'T keep jerking us around.  We are all paying customers who deserve some customer service.

Sent from my Verizon Wireless 4G LTE smartphone

[Toxicle]

Of course they don't actually read these, or even have anyone here who can actually help with real problems.

My assumption is that they sit in an office playing CoD, throwing darts at a board to determine which questions to ask us when someone posts something to this board.

[Zacharee1]

Excellent hypothesis. I think it's a very good explanation of how the online support team works. 😜

[Toxicle]

It's the only one that really makes sense.

Remember the 'Updates are exciting!' statement we all got?

"Hey Steve, another one on the Note 4 section just said something, you're up"

"Awww man. Ok, let's pause"

*Throws dart*

"Darn, I got 'Updates are exciting!' - I don't see how that one will fly, but if they're dumb enough to keep paying for that phone we abandoned, maybe they won't realize we're mocking them, it's worth a shot."

[Tidbits]

Did you guys ever read the terms of the forum. This forum us customer to customer first. If a rep does apply it will be only to have a rep call you much like you dialling 611 on your phone.

[Chapman1969]

This will be the last samsung phone I will ever own. And as my service with

verizon I think att will be a better option for me

[Zacharee1]

LOL. Well, to be fair, Samsung is the one who "abandoned" the Note 4. Have you heard about those poor Sprint users? Sprint was forced to take down the Note 4 in August, less than a year after its release. However, Verizon does need to realize that, right now, we don't want they're apps to work on 5.1.1 (if that's even the reason this update is being held back). We don't even use them. What we want is SOMETHING THAT WILL GET RID OF THE BATTERY AND PERFORMANCE ISSUES. If it's a downgrade to KitKat, I'd be happy! If it's 5.1.1, so be it. Don't make us wait until late February to give us an update that will finally let us use our phones for more than 6 hours, Verizon. I am sick and tired of having to switch my battery THREE TIMES every single day if I so much as have the screen on 4 or 5 times throughout the day.

VERIZON: Since you obviously aren't giving us 5.1.1, either give us credit for what this phone has and will cost us (EDGE users), or give us a choice of phone! This isn't acceptable. "Bonus Data" is useless if we can't use our phones. At least Sprint is trying to improve. VZW, meanwhile, is turning into Sprint before the new CEO.

Since T-Mobile and Sprint together cover pretty much everywhere I go, Google Fi is seeming like a rather nice option. I'm even willing to have a phone with an iffy camera if it means I get timely updates.

[Chapman1969]

If verizon would listen to there customers and give us some information on

the update instead of leaving us in the dark that would be a start in the

right direction

On Dec 17, 2015 5:29 PM, "Verizon Wireless Customer Support" <

[kidqwik]

You can further assist by making the 5.1.1 update for the Note 4 on Verizon to be released.  That will solve a lot of the problems most of the people posting in this thread are complaining about.  The people that post in here aren't like..  Basic people like iPhone people.  We're more tech advanced and know what we're talking about.  The 5.0.1 update for the Note 4 is horrible.  It is now almost the end of December 2015.  In August, Sprint released the 5.1.1 update for the Note 4.  AT&T Note 4 users got the 5.1.1 update the beginning of Oct.  T-Mobile Note 4 users got the 5.1.1 update at the end of November.  Verizon, which prides itself on being so.. Great..  Still hasn't released the update.  And no it's not Samsung you're waiting on, it's whoever packages your updates with all the crappy bloatware we don't want that is causing the delay.  Give us some credit and don't patronize us. 

As for the service, Verizon has great cell phone reception, speeds, etc.  I was referring to the pricing to suck as much cash from it's customers and trying to like.. Act like Trump into making idiots believe everything is worth that extra money.  Like I said, the other carriers are giving better deals on data plans by allowing music and video services to NOT count against their data AND give it for a cheaper price.  While my friends on Tmobile or Sprint are using things like Spotify at the gym and not having it count against their data plan I'm like "no can do...  It'll use up my data on Verizon and get charged $15 per extra 1gig of use"  I already have 15 gigs for two lines and we get close to using that up every month doing basic stuff even with Wifi use.  So when you combine the over pricing, less services available, slow release of updates that made our once fast phone suck, yes...  We question is it worth it?  If you're someone that lives in like the NYC area and not in the far off suburbs in the mountains, etc, Sprint, Tmobile, AT&T and Verizon all have similar quality service.  So I'm asking myself what I'm over paying for at this point.  Responding to everyone here to like like reset their phone 100 times, standing on their heads, or exchanging it over and over isn't going to solve a bunch of problems that is being caused by a poor software update that Verizon is still using because it refuses to be progressive in releasing software updates like other carriers.  Sprint released this update FIVE MONTHS AGO.  Isn't that kind of embarrassing to Verizon???

[jeepntj]

How's this for funny. Using my note 4 with my moto 360 smart watch. Note

4 5.0.1 smart watch..... 5.1.1 lol watch wins.

[emlspencer]

Very interesting....my moto 360 smart watch is also running 5.1.1.   Wow, VZW truly sucks.  I can't wait to move to Google FI.  Unfortunately, I have to wait ten months until my contract is up with this band of thieves whom call themselves Verizon.

[Dgianne]

Verizon are we ever getting the update or should I continue using this phone as a paperweight? Once both my phones are up I'm switching carriers.

[CoastalCarolina]

The only possible way Verizon could make this Note 4 update mess up to us is give us Marshmallow v6.01 - SOON.

My 2 Note 4's (YES 2) were in BEAST mode until the 5.01 update in April.  Several factory resets later I still hate this POS update.  Freezing, lag, and horrid, atrocious battery life.  This is beyond ridiculous that they have not escalated a push for 5.11 or 6.01 since they forced this 5.01 problem update to everyone.

If the Nexus line continues the premium features and reviews like the Nexus 6P, my next phone WILL BE a Nexus.

All of the news organizations and websites in the world agree - Verizon's Android update process is full of FAIL, and more than likely will continue to be that way.

[Hotshoe]

Verizon offers nothing over other carriers. Even in the rural areas, others have caught up and surpassed their coverage. Look you have Google which has a new phone with Marshmallow already on it. Not only do we not have Marshmallow, but we have an old outdated Lollipop. There is no excuse for this no matter what the two defenders of Verizon say, they are both clueless. It's December 22, 2015 and not one word from Verizon. They say blame the manufacturer, hello? Every carrier in the US has it. It's all Verizon's responsibility. They don't care. Verizon you suck and I hope you go bankrupt. You are the absolute worst example of greed.

[Tidbits]

It's like a no brainer Google Nexus devices would have marshmallow before any one else does.  AOSP is written for these devices and manufacturers don't get that code UNTIL Google is finished...

It is the manufacturer... Just because it's out on other carriers doesn't mean the manufacturer is finished doing the job they were PAID for.  Unless you have PROOF that it is finished a court will see your proof worth less than table scraps.  Like I said if you want hard proof it's the carriers get the MANUFACTURER higher ups to say it is them and put their name on it for any court of law to take YOU seriously.  Manufacturers DON'T want to say anything because if it is in fact on them and they say otherwise when things hit the fan...  Who has the evidence to show they are lying?  Anyway the most funny thing is.. People will switch carriers and then more than likely buy the same manufacturer only to find out... Things didn't change much(read their forums). 

[Hotshoe]

Good god you're like a broken record showing up every moment to defend the indefensible. Verizon does have the update. Oh no, Samsung only kept the update from Verizon. Yeah okay. Snake oil salesman.