A couple of weeks ago, I did the 4.4.3 software update for my Galaxy S3. After that I started having the following problems:
When this happened I called tech support, and they had me do a factory reset of my phone, which caused me to lose most of my photographs, and they told me not to load any apps on it for 24 hours. Before the 24 hours were finished, the problems were happening again. So I called up customer support again, and they sent me a refurbished phone, hoping that this would clear up my problem. When I received my refurbished phone, it came with the previous software installed, and it wanted to do the software update, so I let it do that. After the software update, it started having the same problems again, so I called up the tech support line again, and they sent me another refurbished phone. When I received the phone, it came preloaded with the 4.4.2 software. About two days passed before the same problems started again. Now I just need to know what to do next? I need my phone for work, school, and scheduling, and I cannot do any of that because of these problems.
Hi Crystaldgger,
Software updates are supposed to make the device better! I apologize that this did not occur. Are you using the original charger that came with the device? Does the issues occur while in a particular application? If you are downloading the same applications to each device, it could be a application specific issue. Are you using the same battery in each device?
Thanks,
PamelaF_VZW
Tweet us @vzwsupport
I am using the original charger that came with the original device. The issue happens randomly, it is not in just one particular app. I am also using the same battery that came with the original device.
Hi Crystaldgger,
Which applications does this issue occur in? Have these applications been updated to work with the new KitKat software update http://vz.to/Hvcxpv ? Do you receive a particular error message right before or after the device freezes?
Thanks,
PamelaF_VZW
Tweet us @vzwsupport
So far, the applications that have randomly quit on me are:
There are no error messages at all on the device, before or after it freezes.
I know how frustrating it is to have continued issues with your phone Crystaldgger!
I know you just recently got this device, but have you attempted a Hard Reset on it yet? http://vz.to/1nnsj5T
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
I have attempted a hard reset, to no avail.
I appreciate you taking the step t6o resolve this Crystaldgger. Did you restore all your previous content or used as new after the factory reset? Did you make sure Automatic Restore http://vz.to/1eHoicv was disabled?
AdaS_VZW
Follow us on Twitter at @VZWSupport
The automatic restore was disabled, and I did restore all previous content, yet it was still doing the described problems before I put any of the previous content back on.
Crystaldgger,
I'm glad you clarifies, this is important information. The content should not be restored immediately, we recommend using as new for 48 hrs and then restoring apps slowly so we can determine if any of them are causing the problem.
AdaS_VZW
Follow us on Twitter at @VZWSupport
Yesterday did another factory reset with the automatic restore off, and left all previous apps off. Yet I am still having the same problems that I did before.
We appreciate you attempting to do the reset, Crystaldgger. The issues you've described are very rare to continue throughout multiple devices and resets. Do you have a screen protector or case being used with your phone? When an application quits, do you receive an error message? Did any applications that provide battery saver, task manar, or antivirus abilities automatically come back to your phone after the most recent update using your same Gmail address?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
I am using an otter box defender series case that comes with a screen protector. When an application quits, there is no error message. Only the default applications for the phone that provide battery saver, task manager, or antivirus came back after the factory resets. When I did the original update, all previous applications were still installed on the phone.
Thanks for confirming, Crystaldgger!
Let's test the device performance with the otterbox case and screen protectors removed. Let me know how the device responses with them removed. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
I have done so, but it is still experiencing the problems.
I appreciate you taking that additional step Crystaldgger. We have one more reset to try please, make sure your phone is completely backed up again. Then, let's disable 'Automatic Restore' http://vz.to/1eHoicv and complete the factory reset once more http://vz.to/1j03flS. When you set up the phone again, do not restore from backup and skip your Gmail log in until you have an opportunity to use the phone as new for at least 48 hours. Keep us posted.
AdaS_VZW
Follow us on Twitter at @VZWSupport
Same thing with mine. Sometimes it wouldn't even charge overnight. Id unplug it and then I would get the low battery warning and the phone shuts down. It also gets hotter than it did before. Did anyone lose their main screen icons recently? One day they were there, next minute gone. I think it was the update also.
We certainly don't want to see you having trouble with your phone, DizzyBlondeChic. Are you using the original home charger that came with the phone? It's normal for a phone to get warmer while charging or in use. Does the phone get excessively hot or heat up when not in use & charging? Icons may change with an update too since the applications may also experience an update along with it. Have you been able to add them back?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
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