So I broke my first S3 and got a replacement from assurian - Verizon's insurance company. Phone will not update to Jelly Bean. I call Verizon ... they said to call Google. Google said to call Samsung. Samsung said to call Verizon. Totally unacceptable. I have called and emailed Verizon with no help. Does anybody have a suggestion?
Hi dvdwnbrg,
Thanks for posting on our forums! I am sorry to see that you are unable to upgrade your replacement device to the latest operating system available for it. Asurion replacement devices include a 12-month warranty. If your Asurion replacement device is defective please contact Asurion at (866) 653-4077 and they will be able to troubleshoot or replace your device for you.
AntonioC_VZWSupport
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