Google Wallet/ISIS - food for thougth

[SuperSamGalaxy]

The purpose of this post is to provide Verizon with some general feedback regarding the response by the general public to Google Wallet and ISIS.  I don't expect anyone at Verizon to do anything about it, as I am certain that they won't, but I do think it is important that they understand the general state of customer satisfaction regarding their policies.

I would like to preface this by saying that if there is a Verizon rep out there who intends to reply to this with the usual canned response (such as "we don't block Google Wallet" or "we cannot allow it because of the secure element") you can save yourself the time.  I am not interested in playing word games about who is actually enforcing the block; I am far more concerned with who is behind it.  I think we all know who that is.  I am also not interested in debating how each app uses the secure element, and whether the SIM NFC secure element is different than the hardware NFC secure element, because at the end of the day it comes down to this: Google Wallet is unavailable only on the three carriers that are behind ISIS (coincidence?).  That is all that is relevant.  Let us proceed.

For the sake of clarity, since this is a Verizon forum, the information below is in relation to Verizon's version of ISIS, and stats are current as of 6/10/2013.

• ISIS has a rating of 1.4 stars on Google Play. With a minimum of 1 and a maximum of 5, that would be a percentage score of 10%. The percentage score would have to be six times this much (60%) just not to receive an F letter grade based on the grading system used by schools.
• 596 out of 692 people rate it at 1 star. That means that 86% of everyone that rated it gave it the lowest possible rating.
• If we assume that 1 and 2 star ratings are customers who are not satisfied, 3 star ratings are neutral, and 4 and 5 star ratings are customers who are satisfied, we could conclude that ISIS a 9% customer satisfaction rating (or a 91% customer dissatisfaction rating).
• There are more 1 star ratings than six times the sum of all the 2, 3, 4 and 5 combined.
  
• Finally, read some of the reviews. Challenge yourself to try to find any page in the reviews section (of which there are 48) in which Google Wallet is not mentioned multiple times, each time expressing the customers' disappointment in the fact that it is blocked. You won’t.

Google Wallet has a rating of 3.2, and while not stellar, this is more than five times the rating of ISIS.  (It is important to remember that the ratings start at 1 and not 0; when taking this into account, a 3.2 rating is more than five times as high as 1.4 because 1.4 is 0.4 over the minimum, while 3.2 is 2.2 over the minimum.)  And upon reading the comments it is clear that many of the negative ratings can be attributed to the fact that Wallet is not compatible with many of the devices owned by reviewers, which ironically enough, is the same basis behind many of the negative ratings associated with ISIS.

>>comments deleted; discussions concerning rooting, jailbreaking, hacking, etc., are strictly prohibited on this forum<<

As I said, I don't expect anyone at Verizon to do anything, or even to care, but it would be nice if this message could be passed along in the direction of the people who make these decisions so they know the impact that greed can have on the overall level of customer satisfaction.  And if they don't know yet, they will soon see the impact customer satisfaction can have on their bottom line (which will incidentally be the opposite of their motivations to push ISIS).

Feel free to comment below with your thoughts on this matter.

Message was edited by: Verizon Moderator

[japetty]

You will not get through to the people that count with what you are trying to do.  These ways of VZW have been around for a long time and I don't see them ending anytime soon.  It is VZW choice to do what they do and they must do OK at it because they make plenty of money at it.  VZW is probably better at doing what they do than you are at doing what you would like to get VZW to do.  I will say one thing though you may want to clean up your post so they don't get edited so much.  Not that I care but there are other here who do care and I can see that has been explained to you.  Good luck with your task.

[SuperSamGalaxy]

>Comment deleted for violating the VZW ToS. Discussing of moderation, and entirely off topic from the Subject Line.<

MODERATOR COMMENT: We do not edit or delete a post unless another user of the board brings the post to our attention. Then a decision is made to either sent it back whole, which many are, make minor or major edits, (Usually due to profanity, attacking of other members, name calling, discussion of moderation or rooting, or cross posting. Those are the Big 5) , or delete all together.

We do not attempt to sway opinions one way or the other. We are here to keep the board on topic and civil. That is it. If a member has an issue with a post, we are required to make a decision.

We do not arbitrarily delete posts because it may be negative towards VZW. Look around the board, there are many, many negative posts. As long as they are on topic, not profanity laced, not attacking of anyone, or an attempt to start a flame war...... they stay put. Long term members know what to look for in a post to determine if we should look at it.

Message was edited by: Verizon Moderator><