How do I re-gain access if I get locked out of my device?

[jeffs55]

I cannot get into the phone, I am using fingerprint for entry and it did not read. I want that removed after I get back in.

[vzw_customer_support]

jeffs55,

Oh no, let's regain access to your phone and get you back in business! Is the phone not recognizing your touch? Have you tried to do a soft reset and retested?

KarenC_VZW
Follow us on Twitter @VZWSupport

[jeffs55 · Accepted solution]

I got Samsung in chat and they walked me through a factory reset. I lost all data but needed my phone then. At midnight last night, chat was unavailable from Verizon.

[vzw_customer_support]

jeffs55,

We apologize as our Chat is only available until 11PM. Was Samsung able to get your phone back in business after the hard reset?

KarenC_VZW
Follow us on Twitter @VZWSupport

[jeffs55]

I was beside myself and yes Samsung got me up and running but can you imagine doing that hard reset in a chat? It was not fun.

[vzw_customer_support]

jeffs55,

Yikes, I can imagine it being a tad bit difficult! But yay for getting your phone back in business! Please let us know if you have additional questions or concerns. We also have other ways for you to reach us, check this out: http://vz.to/1h3L7BF

KarenC_VZWSupport
Follow us on Twitter @VZWSupport