How to initiate the trade in for credit?

[BostonRed]

Hi, 

I ordered a new Galaxy S22 online, and said I would return my S10 for credit. I received the S22 yesterday, but there were no instructions on how to return the S10.

May I take the S10 to a local Verizon store once I've wiped it? Is that the easiest way to guarantee the credit?

Or will Verizon reach out to me with instructions on how to return the S10?

thanks,

BostonRed

[vzw_customer_support]

BostonRed, congrats on the new phone. I realize it's been a few days since the original post. Did a box come since then? If not, then a trade-in box can be reordered here:
 https://www.verizon.com/sales/digital/tradeinstatus.html

-David

[BostonRed]

Hi David, no box has been received. I'll give that link a try, thanks.

[vzw_customer_support]

Perfect! Please keep us posted. We want to make sure you can send that device as soon as possible. 

~Gina