Does any one else have this problem? One discussion said the people they talked to got the echo but in this case I am calling and I hear myself loud and clear!!
Hello JnRbnkng! I'm sorry to learn about the issues you're experiencing with your phone. Let's work on this together. Is this happening on all calls? Is this happening in specfiic zip code? Does the echo take place on speakerphone as well? Share details.
KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
So far it has happened on all calls. Not as bad today but still there. You said zip code did you mean area code. I made a call to Florida Sunday and didn't have any problems but that is the only call out of my area code but several out of zip code and did have the problem. I tried turning it off to let things reset but that didn't work. Haven't tried the speaker phone but mine isn't very loud and I have a hearing problem so don't use it much.
Our sleeves are rolled us and we will have this resolved for you JnRbnking. We appreciate all the steps you have taken to have this resolved once and for all. We would like to know your zip code to see if there is a know issue in you area. Would you be able to confirm if the other party is able to hear the echo? Has there been any changes done to your phone since you noticed this? New applications or software updates?
JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Where is the 5.1.1 update? I don't believe no one at Verizon knows!!
My zip is 76048. Most calls are to my husband and he can't hear it but his phone sometimes does the same. Verizon has the automatic updates but this has happened off and on ever since I have had the phone it just isn't all of the time.
JnRbnkng, I know this is an issue you want to get resolved asap. Let's get this done. Truly appreciate the zip code information. Still trying to figure out the root cause of this issue. Does this happen in specific areas? Indoors or outdoors? Is this happening with Wi-Fi on or off? The software updates are often tested and must be approved by us as your wireless provider and the manufacturer of the device. I want to set proper expectations as we are defintiely working on it but cannot specify a release date.
NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It might have been suggested already, but have you tried turning Advanced Calling on? Or if it's on, turn it off?
Has this issue been resolved yet because I'm having the same issue. It seems like it takes Verizon Reps so long to reply that people just give up and don't provide a response when prompted.
No it hasn't.
Start a new topic or ask questions in the open forum.
