I am not receiving texts?

Reevesb
Newbie

The texts that I send go out fine.  However, I am not receiving any texts back.  I was driving Saturday and received eight texts at once that had happened over the two days prior.  And I am not receiving any texts now.  Has this happened to anyone else?

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MiiHere
Champion - Level 3

It's usually 1 of a few things.

You need a new SIM card.

Service troubles in the area.

Something to do with the people sending them; though this is unlikely because it sounds like it's numerous people who could be on various carriers and all in different parts of the states.

You need to clear your cache and data on your messaging app

You need to update the messaging app or you need to uninstall an update if there was one recently

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MiiHere
Champion - Level 3

Are you able to make and receive phone calls?

When you were driving did you notice what type of service you  had? 1x, 3g, 4g? How many bars?

Are you currently back home where you know to have service or still on the road?

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Reevesb
Newbie

Phone calls are coming in and going out fine. I got another text dump

today at 1300hrs with 11 texts.

I am currently and normally run in between 2 and 4 bars for 4g service.

My service seems to stay the same in most areas. I missed texts on Sunday,

and there is a verizon tower about 2000 feet from my office.

On Tue, Sep 15, 2015 at 10:30 AM, MiiHere <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

Reevesb,


Thanks for all of the helpful details. It's imperative we help resolve this today. Can you clarify which messaging applicaiton you're using with the device? Has anything new been added to the device recently?


TrevorC_VZW


Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Reevesb
Newbie

Thanks for looking into this problem. I am using the verizon messaging

app. I have not added anything new to the phone recently. However, apps

are always updating. I know that several have updated in the past week.

On Tue, Sep 15, 2015 at 3:24 PM, Verizon Wireless Customer Support <

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MiiHere
Champion - Level 3

Are they text messages from several people? Always the same person?

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Reevesb
Newbie

Everyone. I am not receiving any.

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MiiHere
Champion - Level 3

It's usually 1 of a few things.

You need a new SIM card.

Service troubles in the area.

Something to do with the people sending them; though this is unlikely because it sounds like it's numerous people who could be on various carriers and all in different parts of the states.

You need to clear your cache and data on your messaging app

You need to update the messaging app or you need to uninstall an update if there was one recently

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Reevesb
Newbie

Okay. I have cleared both the data and cache and I am restarting now. I

will see how that goes. If that doesn't work I will uninstall and

reinstall.

Thanks

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MiiHere
Champion - Level 3

You can't uninstall as Message+ is a stock app, you can check the google play store for an update. If there isn't one then see if you can uninstall the latest update (it won't install the app, just the latest update)

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Reevesb
Newbie

I still have people telling me that they have sent me texts and I am not

receiving them.

On Tue, Sep 15, 2015 at 3:24 PM, Verizon Wireless Customer Support <

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