I have a Galaxy S5 and all of a sudden cannot send or receive emails from any of my accounts. Help!!

[Ajewell75]

I Cannot send or receive any emails from any accounts.  Help!!

[vzw_customer_support]

Ajewell75

I'm sorry to hear about the sudden trouble with your email! Let's work on getting this fixed together. Are you using the pre-installed mail application or one downloaded from the play store? Are you able to access a regular webpage? Connected to WiFi or VZW data (3G or 4G)? Any error message?

RuthW_VZW
Follow us on twitter @VZWSupport

[Ajewell75]

Thank you for getting back to me. I am using the pre-installed application for my emails. It is affecting my gmail, as well as my msn email account. I am able to access any regular web pages and have not received any error messages. I just cannot send or receive any emails from any account. I have tried turning off the phone and turning it back on, and sometimes a few emails will come and go through once it restarts, but that's it. Nothing after that. I have also been experiencing my screens freezing....the home screen and all others as well. Seems a bit glitchy. I hope you can help.

Sent from my iPad

[vzw_customer_support]

Ajewell75 Your emails are important! I'm sure we can help. If the issue is that emails can come through after a device restart then that is not an issue with the email account. We asked earlier if you're connected to wifi or the mobile network. Please share those additional details.


SheritaH_VZW
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[Ajewell75]

I am usually connected to wifi but it happens when I am connected to the 4g as well

Sent from my iPad

[vzw_customer_support]

Hi Ajewell75!

Thanks for clarifying! Do you receive an error message? Please attempt to send and email to yourself and advise the results. Additionally, have you tried to remove and re-add the email accounts?

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

[acraftylady]

Once in a great while I have this issue on my various devices and their email apps. I uninstall the email account in the app and set it up again from scratch and that seems to solve things so you might try that. Mary

[tscottme2]

I have same phone and I am having same issue. I can only send and receive email over wi-fi. I am using android 4.4.2.

Master Sync is turned on, and each acct is set to check email every 15 min. I have removed and added the email accounts, no fix. I am using the native email app.