I'm done.

[Liskrig]

I'm giving up on the Galaxy Nexus, calling it quits. I have tried everything,  new radios, older radios, nothing besides new hardware is going to fix this phone.

I would love more than anything though to see this community get together and file a class-action lawsuit against Verizon, for false advertising. I bought a 4G phone with every intention of using it just as is, but I was forced out of pure desperation to void my warranty and take matters into my own hands after exhausting all possible options just in an attempt to use the product that we (the consumers) expected to receive from day one.

If anyone has a solution to the constantly shoddy data signal, please PLEASE tell us your secret. I really don't want to downgrade to my BlackBerry 9650 but unless this is 100% fixed in a week, then I will see absolutely no choice.

>Post edited to comply with VZW ToS<

Message was edited by: Verizon Moderator

[budone]

The new firmware that is being pushed as I type this. Oh thats right, you voided the warranty. Well the firmware may brick the phone now. Dont blame VZW for that if it occurs.

[Liskrig]

When I say that "...to void my warranty" I was making my point for potential legal actions. Unlocking on this device doesn't void anything, the only way to brick a nexus would be to put it in a wall surrounded my mortar. I know exactly what I'm doing when I choose to modify my devices, thanks.

[Tidbits]

Liskrig wrote:

When I say that "...to void my warranty" I was making my point for potential legal actions. Unlocking on this device doesn't void anything, the only way to brick a nexus would be to put it in a wall surrounded my mortar. I know exactly what I'm doing when I choose to modify my devices, thanks.

It does void your software warranty.  It may not void your hardware warranty which at times software modifications could cause your safety nets within the software to be removed(i.e. overclocking) which would indeed void your hardware warranty.

[pool_shark]

Considering that many of us are not having issues I doubt a class action lawsuit would be considered.

Since the OTA update is supposed to fix a lot of problems, you could always go back to stock and wait for the upddate. If hardware truly is the problem you're having get Verizon to swap it for a different device.

[prashants17]

just got my 4.0.0 update on June 2nd 8am in Greensboro NC, so it is coming just wait for a few more days, will report if bugs are fixed.

[igovirginmobile]

>Post deleted for violating VZW ToS for this site. Discussion of moderation is not allowed.

Below is a reminder to all users of Some reason's your post may be edited or deleted.

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Message was edited by: Verizon Moderator

[speedyneon]

I got the new firmware this morning and it still doesn't fix the mic muting mid-call issue. I don't know what to do now. I'm so disappointed that Verizon, Samsung and Google can't figure this issue out. I love the Nexus as far as using the data part of it but it is unusable as a phone.

[Liskrig]

I'm really sorry to hear that, all I can say is to look for a toolkit and create an account on >Post edited to comply with VZW ToS<, the community there is a lot more knowledgeable and if it is a big issue, (as it appears to be) then I'm sure there is already a fix for it, >Edited to comply with VZW ToS<

Message was edited by: Verizon Moderator

[thomasrhoward]

I love how moderators are quick to edit posts to comply with the rules, but no one from VZW addresses the real issues.

I took the same route as the OP and am debating keeping things as-is or going back to stock and doing the OTA update. I will probably choose the former so that I don't have to wait another 5 months for VZW to apply the fixes that this update was supposed to fix.

[verizonmoderator1]

thomasrhoward wrote:

I love how moderators are quick to edit posts to comply with the rules, but no one from VZW addresses the real issues.

This is a peer-to-peer support forum, where community members help one another.  It is NOT Verizon Technical support, nor is it meant to be.

The job of the moderators is to ensure that the forum Terms of Service are followed.

<< Verizon Moderator >>

[GreenRobot]

Verizon employees used to give help to community members. I've seen it and have even been in contact with an employee through here when I had Thunderbolt problems. Did that change?

Also Verizon has it's own G+ page +verizon wireless customer support ( https://plus.google.com/103497958814668799660 ) so why not help out your very own community?

That's pretty weak of Verizon to not help it's community when needed. Some of the moderation around here removes the information that some people might actually find useful but I get it. If a Verizon employee slipped and wrote something where we could copy it and post it to the world then Verizon would have to back track for the employees slip up. It's to bad Verizon can't put people in charge of their site that knows enough to offer help and stay out of trouble...

[Ann154]

There are VZW employees who occasionally roam the community. They use the username.

[#14]

That's what tech support if for.  Verizon is not going to provide 2 different tech support locations.

[igovirginmobile]

OK, I work in a large third party provider of customer service for major market movers in consumer goods and in pharma and I can say without any reservations booooooogus. If Verizon is not out on their own blogs gathering sentiment and reacting to problems that are obviously of critical consumer concern they deserve every bit of criticism they get on these blogs. As far as "peer to peer support" that is just another way to say "Verizon will not help you so you might as well ask someone who is better at the technology than Verizon". No excuses Verizon rescope your business model or perish.

[babykitty72]

not happy about the "self muting" (this is what i call the one way microphone issue)  i am on my 4th phone and it still is doing this.  I have waited for updates and have had no luck.  I love the phone but would love it more if it worked as a phone.  Pretty much just got a mini tablets since you never know when it will self mute when you are talking to someone.  My family all tell me as they are hanging up after a self mute "i hate your phone"  Some Cadillac as one employee told me.

[GreenRobot]

Anyone try Master Reset after getting the OTA? I know it'll be the first thing most troubleshooting will say to do in order to clear out any apps or settings that may possibly actually be the cause of some issues.

Just a thought since it seems like some people are having more issues than others. It's wither got to be an app or hardware at this point. I experience some minor bugs while using my GNex but I'm not about to start a law suit over it. 

[DroidudeAZ]

If you have insurance have them change you out to a Razr Maxx. I did it last week. I didn't wan to give up on the Nexus but I had enough of the radios issue among other things. Now I'm reading on the blogs that the update wasn't that successful on the Galaxy Nexus. My Razr Maxx has vastly better radios and signal, call quality is clear, it doesn't auto reboot and the difference in screen resolution is negligible to my eyes. If fact, the whites are whiter on the Maxx and blacks are blacker and colors are more lush. I can't tell a difference in reading text. Get the Maxx, you won't be disappointed. To put the icing on the cake, the Razr and Maxx will have ICS in a few weeks. Winner, winner chicken dinner!

[PJNC284]

DroidudeAZ wrote:

To put the icing on the cake, the Razr and Maxx will have ICS in a few weeks.

Don't forget this is Verizon afterall.  Don't hedge your bets on Verizon software updates being when they claim.

[NexusMan21]

By the time the Razr and Razr Maxx get ICS, Jellybean will be what's on people's minds!

[bowlingdb]

I got my Galaxy Nexus in March. It was immediately a piece of junk, in terms of ability to make/receive calls or to do so without dropping. I had to do the ole "sit in a certain part of the house" trick to get my signal up to around -105 dbm in order to make a call. Otherwise, my signal hovered around -120 dbm which is about as bad as it gets.

I came from a Motorola Droid X, which worked perfectly in any area of my house.

After reading numerous posts and articles about the signal issues with this Nexus phone, I figured I was doomed to having a crappy phone - or that I'd have to spent hours dealing with VZW customer service. I upgraded to the IMM76K 4.0.4 update, and it did absolutely no good. I tried everything, and failed to get the phone to work.

I was resigned to failure until I ran into my cousin who has the exact same phone. Holding them side by side, his was pulling 3-4 bars, and mine was pulling no bars (an "x"). This was sorta the last straw and convinced me that it must be a hardware issue with my particular device, and that it was worth screwing around with VZW to try and get a replacement.

I went in to the VZW store last week and asked for a replacement Nexus. They sent me one, with basically no questions asked. I got the new one, and it works great so far.

I guess the point here is that it was actually worth it for me to request a replacement. My phone was so utterly bad, that there was no other option. And so far, I'm glad I did, because I love everything about this phone - assuming it works for making and receiving calls. Just my $.02.