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Jelly bean issue?

Solis80
Newbie
‎09-25-2012 05:19 PM

i just updated my nexus to jelly bean (finally) but now when i get a call my phone don't ring ? any fix?

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Ann154
Community Leader
Community Leader
‎09-26-2012 06:32 PM

Have you verified that your volume is up?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Solis80
Newbie
In response to Ann154
‎09-27-2012 12:10 AM

Hahaha i wish that was it ... but yes volume is up

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ray1994
Newbie
‎09-26-2012 07:41 PM

I would try manually restarting the phone. If that fails, check your sound settings and make sure that your ringtone wasn't somehow changed to "No Ring." I think this has been a recurring problem for some users when they updated, but I don't think anyone's actually found a way to fix it yet.

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Solis80
Newbie
In response to ray1994
‎09-27-2012 12:11 AM

i'll be waiting for a fix if i can't fix it with your suggestions

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vzw_customer_support
Customer Service Rep
‎10-01-2012 07:53 AM

Hi Solis80,

Oh my! Sorry to hear about your issues with the device after the software update. I definitely want to get this issue resolved for you. Please try removing the back cover, battery and the sim card for about one minute. If this does not resolve your issue, we would need to complete a hard reset. http://bit.ly/swCYZF.

Thanks,

NidiaA_VZW

Please follow us on Twitter @VZWSUPPORT

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